Casa Mechanical Services

Evan and the folks at Casa were incredible. They helped us out when both of our air conditioning units went out. Evan was so responsive to our needs. He came over the same day I called Casa despite it being a very busy time of the year for them. He quoted us a very reasonable price, much more reasonable than some competitors. He also personally returned to our home and installed temporary AC units to make our home much more comfortable. A few days later the install team showed up exactly on time and replaced both units. Evan was very responsive throughout the entire process and followed up multiple times to make sure we were pleased. I would not hesitate to use him or his company in the future.

Excellent experience from start to end with Casa Mechanical. We had an older A/C unit that was struggling to cool our second floor. It was leaking the R-22 refrigerant, which is being phased out by the Federal Government. After researching the matter, it made sense to replace the unit, even though Casa offers a very fair deal to recharge these units. Evan was fantastic to deal with and gave us all of our options and his recommendations. I can't imagine a better person to work with to address an A/C issue. Everything was explained thoroughly and the work was done in one day just a few days after we made our decision. The crew lead by Gus was also great to deal with on the day of the install. I just can't say enough good things about Casa and will certainly be a return customer. I also really like how it is their crews and employees that do the job and the work is not sub-contracted out. Choose Casa, you won't regret it!

Their technicians on the HVAC side are great, plumbing not so much. Disappointing that their phone staff can’t put on a slightly more polite and professional hat.

Have a maintenance contract with these guys and their phone staff is condescending and rude. Had this experience several times, so it’s not a one off. They will cut you off in the middle of a sentence and talk down to you. When you call them, the wait times are ridiculous. When you try to get them out for an emergency, they will push you around for days. If you ask to speak to the plumbing manager, Joel, they will transfer the line and he will not even come on the phone. After leaving multiple messages for an emergency, he doesn’t even call you back.

Overall a very difficult company to work with.

Evan was amazing! Extremely professional and helpful during the entire process of having my AC system replaced, answered every single question I had and even address items I hadn't thought of.
Paul and his crew did the install and did a fantastic job. The crew was so respectful, professional and very detail oriented. They cleaned up after the job and took away the old unit and all debris and packaging from the new one. They even did a spot check to make sure no screws/nails were left behind in the street/driveway/garage. Very knowledgeable, efficient, and thorough with their work.
Replacing the system was one of the best decisions I've ever made and having Casa do the work made the experience quick and painless and they gave me a great deal!

Casa was the contractor used by Milestone at Arbor Ridge in South Austin. There was a huge crack in my sewer that was found twice by the same plumber, the second time after my entire downstairs was flooded with sewage! All my expensive landscaping, my driveway and my front porch had to be ripped out because Casa did not repair the cracked sewer pipe when it was first found in 2014! I moved in in 2015 and in 2016 my house flooded! I had to replace all my furniture as well. Now in 2021, after they were forced to come back five years ago, the pipe failed again. The plumber said this is pre-existing and the repair that was made was faulty. I have spent over $3000 so far and it’s still in the process of being fixed! Roto Rooter said this is Casa’s fault!!! I am going to hire an attorney to sue them! I have gone through enormous anguish as have many of my neighbors because Casa does not care about integrity! Don’t use this company EVER!!!! Oh and when I called them the first time, they did not come for three days! Milestone had to force them to come. By that time all my downstairs walls and baseboards had to be ripped out, the carpet and baseboards in the office, the kitchen and bathroom cabinets too. They abandoned me and my two elementary aged children!

This is the second time we used Casa Mechanical to replace water heater, both were under warranty! The first time was no problem and the cost of labor was less than hundred dollars,, which was in 2019.. Last week they replaced my other water heater and it cost over $1000. I don’t understand the difference in price and no explanation from them. It took them less than an hour to do the work.

I am very disappointed with the level of service that I had received throughout multiple visits while both under my house warranty and after it had expired. Ever since I moved into my new home, I have had to call out a service technician each summer for a mechanical failure. With this being the third year I had the same mechanical trouble with my AC not working fully. Either it would only work upstairs, downstairs or not at all. Each time the technician would come out they would spend less than an hour turning things off and back on in sense resetting the system. This treated the symptoms only and not the actual cause.

Fast forward to this this summer, same issue with my AC not working. I called to have a tech come out to look at the device. He spent about a half hour at my place for which I was charged $105. The only thing he did was power the unit off and back on and replace the thermostat. This was on a Thursday. I find out later on that Saturday the AC goes off entirely.

I had made an attempt to get a tech out again but schedules conflicted, and I missed the window. I called a different repair technician who was able to come out the same day. The individual spent well over four hours working on my unit to make sure it would start to work. He even ended up having to call in his boss to find out what was going on with the system.

As it turned out, multiple issues had occurred including lose wires, a broken board, and low on coolant. They explained to me to get everything up and running with replacements it would be around $1000. I was very upset to hear the number. In all the times I had someone come out to look at my equipment from Casca Mechanical, not one agent went the extra mile to find out what was really going on with my equipment. If they had, I can't help but think the repair bill would have been less or even none at all. It is very frustrating that I live in a brand new house with everything being just over three years old and already a major competent has broken down.

TL:DR
If your AC breaks down under warranty with Casa Mechanical, call a real technician to come out and look it over. Better to pay a service call around $89 than to have to fork over a $1000 due shoddy work.

It will be an understatement to say that I am completely satisfied.
Evan and his team at Casa Mechanical provided me with constant guidance and support time and time again.
The work provided - installed two HVAC units in our condo - was absolutely flawless. They have delivered on time and below the the quoted amount. Yes they passed on to me the savings from the manufacturer with me even asking.
I have been using Casa Mechanical for plumbing and maintenance for more than 6 months now and I cannot be more pleased with their professionalism, honesty and punctuality..
Truly a 5 star service across the board.

Thank you Evan

CASA did a great job for me! Evan and his staff were great to work with and did a super job on my house as well as my rent house. Evan and staff went above and beyond to make sure my family and tenants were taken care of in the heat of summer! Not only did they install a great unit but they also were by far the best price as well. I will recommend Evan and his staff any day!

I've used Casa for 20+ years now. The fact that their technicians are not on commission enables me to trust them. I highly recommend Casa due to their prompt 24 hour service.