Casa Mechanical Services

We bought a New Giddens Home a few months back, this weekend was the 1st time using our heater in our home. The furnace started but never warmed the house. I called Casa Mechanical on Friday and was promised a technician would be here Saturday and after numerous phone calls no one showed Saturday. I received a call Saturday night and was promised a technician would come Sunday and no one came out till my builder called and emailed Casa Mechanical and the finally sent someone at 7pm on Sunday. I tried to diagnose the problem myself by using the internet and was able to find the reason why? The guys used automobile parts and other brand furnace units to patch my new home furnace together??

Technician Aferny was very professional and immediately found my problem with the AC unit. He thoroughly explained to me why my system was not blowing cool air. Thank you for the great services. The price was economically affordable. Kudos to his customer service and knowledgeable skills! I will definitely use this company again because they installed the system during the construction of my house in 2014. I had this system for nine years.

I've been getting TERRIBLE SERVICE by Rick at Austin, we've been having so many issues since a month ago and he has not been able to even give us a reason why the AC is not working, he "checks the AC" and ends up saying there's nothing wrong with it. After several appointments he admitted it's not working but refuses to give us a straight answer on what is the issue. The house is 80 degrees every single day ALL DAY and we can't keep having this problem anymore.

Since purchasing our DR Horton home in May 2019 our AC unit has broken 1-2 times every summer. The unit is only under warranty for 2 years therefore when we call to have someone come out through the emergency line (because it’s either night when we realize or the weekend) they are unable to come out promptly and have us put on the calendar for more than a week out. Last year we were able to get someone else out sooner prompting us to cancel with Casa. This year we are looking elsewhere after being told it would be more than a weeks wait again. They also charge $109 for the first 30 minutes of service and an additional $22/15 min after that. This is not including parts or repair time. My issue is that this is a 4 year old unit that has continuously broke every year sometimes more than once and they have no issue with making you wait to come fix their equipment that clearly fails to keep up with the demands of Texas. I’ve also filed a complaint with the Better Business Bureau because the quality of your equipment and your lack of care for customers without warranty is absolutely unacceptable.

I got service from Donovan and I forgot the other guys name, but Donovan would know. They did an incredible job with identifying and patching a leak in my kitchen. They also went out of their way to fix something with my electrical tankless water heater. Thanks a lot for the help today guys, my home and pregnant wife finally have water again :-)

Hector & Joe were able to repair my water heater problem and while they were here they repaired my master-bath faucet handle that I thought would need to be replaced. All done at No Charges because we have their annual service contract for our plumbing & A/C. Great work by these two excellent technicians and a big Thank-you to CASA Mechanical in Round Rock!

My AC is not working the ac is not even a year old. I called the after hours line and the lady argued with me and basically told me they don’t do after hour calls so I would need to wait until tomorrow. And then she hung up on me. I am connected to a medical device I can’t leave my home to find somewhere to stay. It is reading 90 degrees in my house and you all won’t come out. Worse customer experience.

We called to have an assessment done on our AC unit because we sometimes have a strange smell that comes out of one of the vents, which smells electrical. The tech showed up and spent 20 minutes only to tell us that he has no idea what was wrong and that we should spray air freshener in the vent, and then charged us $129 for that astute advice. Will never use this company again.

We bought a townhome from DR Horton that Casa Mechanical did the installation of the HVAC units. I didn't notice and obviously neither did DR Horton inspectors that Casa had sealed the filter compartment of the attic furnace unit with tape and mastic. I don't know if there is an old filter in there since it has been a couple years ( I have been just placing filters in the returns as normal since I did not notice the filter compartment was actually there). I contacted DR Horton and they said that Casa told them there was no filter in the attic unit and it wasn't their problem anymore. I want the unit correctly installed and the filter compartment accessible, so I contacted Casa on their website over a week ago and got no response.

I guess I have to leave a bad review and see if it gets me the attention and correction I deserve. I understand there are more townhomes that have the same problem. If there is an old filter in the unit, it is sure to be clogged and affecting the efficiency of the unit.

In order to contact me, look at messages sent through your website contact for my info.

I bought a newly built house. Due to an installation error with the duct work i had to have them come out and fix the issue, under warranty for the home, for the system they supposedly installed. Next year the ac compressor dies and again the fix it under warranty. Now the supposed duct the fixed has the same issue again, 3 years later, because the tech they sent out didn't fix it properly. The duct is separated by 2 or 3 inches from the upstairs duct and they won't send someone out to fixed their screw up for free because its no longer under warranty. I would at least hope that a company would stand behind its techs and fix the mistakes they have made. When your looking @ $85 for 15 min of work that is just plain rediculous. Attached are the best photos i can get of the duct in question.