Casa Mechanical Services

New DR Horton home and warranty through Casa Mechanical. This will be the 4th time this company has come out.
8Jun- House does not cool/remains 80degrees called for technician
10Jun-Technician arrives and says faulty valve/part on back order/15 Jun latest to repair with temp part
14Jun-Another technician arrives and says part in question is fine. System needs a diagnostic test. Will need to reschedule can take 4hrs. At least he serviced with Freon.
20Jun-Technician from 10 Jun is contradicting last technician. Will do test anyway. Unhooked system and said he will be back tomorrow. My family and I have been in this “new home” sitting in 89 degrees inside. Deeply dissatisfied with this company. Would not recommend.

This is a new house and builder went with Casa for plumbing in this house. Casa did a terrible job installing the faucets and shower head through out the house. When I raise a warranty request, they don't want to fix them right.

They use a technique to trick the warranty customers. In my case, they have to order parts for repairs. They called me and said, they have the parts ready and scheduled an appointment for repairs. One day before installation, they called me and canceled the appointment saying that part is not available and they will call you when parts arrive. 2 - 3 months fly by, they never called me. You need to followup and they will differ to the builder. They did this cheap trick multiple times during the first year journey..

Still fighting with Casa to standby their work. DO NOT have Casa touch your plumbing needs. They are terrible with installations and finds all kinds of excuses not to do the job right. They don't do the job right during the first time. They deliberately do poor installation so that you will pay them extra on service calls.

Frontdesk who picks up our calls is extremely rude. They lie to you about parts, about scheduling and everything possible. Hope I never have to call them again.

Calling your known plumber will do a better job.

We had a bad evaporator coil that was made by Lennox. We have a contract with Casa for twice a year maintenance check. I will make a very long story short (I’ll try)! Mr. Pringle made all of my absolutely infuriating experience with no a/c smooth as silk. He is an incredible manager and I can only hope that his employees appreciate him as much as I do. Also a shout out to Aaron at Casa. He was very kind and professional. The only reason I couldn’t give 5 stars was because of another manager who was not professional named Tom. Thanks to the rest of the Casa team for stepping up and getting the job done!!!

Casa Mechanical was referred to us by friends and we could not be more satisfied. Needed an entire new heating/air conditioning system including duct work. The sales representative, Gino, was at our house 2 days after we contacted Casa, explained what was needed, and had our installation appointment set up as we requested. Never felt like we were being pressured into the sale. The installation crew under the supervision of Aldo was amazing. Two crews came out and were able to complete the job in one day! They were on time, professional, and cleaned up after the work was completed. It is hard to decide who to choose in general , let alone when you need the job completed quickly, and especially when spending a good "chunk of change" on a project like this. Without a doubt we are very pleased and would recommend highly!

Look no further when needing quality plumbing services in your home! Casa showed up the day we had a drainage issue. They were prompt, quick to resolve the issue and had a great, friendly attitude. I really appreciate the explanation they provided on what might have happened and what to do in the future. Thanks for providing excellent service Casa!

Five stars out of five for Myron at Casa Mechanical. We had an emergency with the plumbing this morning. Within three hours from our call, Myron showed up. He spent over 90 minutes working diligently and making sure that the issue was addressed and that the problem solved. Myron is knowledgeable, professional, caring, and courteous. Two thumbs up for excellent customer service. The problem was addressed and resolved in a timely and professional manner.

I have used Casa Mechanical twice in the past year for replacement HVAC systems in both commercial and residential applications. On both occasions they were on time, competitively priced and executed a professional installation. The professionalism didn't stop with the installation of the units. Aldo and his crew thoroughly checked each unit's mechanical functions ( including checking all drain lines), explained how the new thermostats operated as well as cleaned up both the attic and downstairs work areas. In this day of high prices and low quality, it's encouraging to find a company that applies old school values to new age technology with outstanding results.

Casa is all about the money. Quick to charge, quick to collect, quick to tell you it's never their fault, and even faster to pass the blame. 2 years in and out HVAC has broken 3 times, $1000 later and it's still not resolved. But you gotta pay because that's their rule. Hopefully this last "fix" will last 10-15 years instead of 2 months.

Casa is a true customer focused small business you can trust. We called them, based on a neighbor referral, to look at our heating not working. They determined the heating was fine, but the nest itself was malfunctioning. Instead of giving us a big bill just for coming out, they said they were happy to help and not to worry about the call! Being in customer success myself, I was very impressed and grateful. They didn't try to fix things that didn't need fixing, didn't leave us a big questionable bill, and they were utmost polite and professional, looking out for our interests alone. Absolutely recommend - wonderful team - honest! Thank you, Casa!!!

The general public should be made aware that CASA Mechanical is allowing non permissive users to operate their vehicles. One such user was driving a CASA vehicle when he rear ended our clients and caused them serious bodily injury. As a result of this irresponsible behavior CASA's insurance company has refused to cover this accident leaving our clients to fend for themselves after serious injury. SUCH AN IRRESPONSIBLY RUN BUSINESS THAT HAS NO REGARD FOR PUBLIC SAFETY SHOULD NOT BE PATRONIZED. BE AWARE!