Casa Mechanical Services

This company installed the HVAC system in my new home. There was initially water in the pan upstairs on my walkthrough, they came by and said it was fixed but a month later I had water leaking through my ceiling, saturating my drywall, and splitting the paint. I found the problem and elevated a drain pan that was not visible at first glance. They came by, didn't check the system, and said my fix was sufficient even though I am by no means an expert. My super asked me to have them come out so I scheduled a time and they failed to come out. I called again to see why and they told me if there was no visible issue then they would not come out without charging me. So overall they were completely negligent and think that someone with no HVAC experience is suited to fix their incompetence and now I have to do a dry wall and paint repair. Customer service and technicians both TERRIBLE.

Seems to be a pattern in the reviews that the dispatch/ schedulers are rude and hard to work with. I agree.
Still same issues with them. Needed service again but they refuse to send someone out and if you get someone else to come look at it, they claim to void the warranty that the builder purchased on the unit. Ridiculous customer service.

Without a doubt, Casa is the most superb, professional, knowledgable and accommodating in the plumbing business!

We had our house on the market and no longer living there. During inspection it was reported there was no hot water. We had ongoing issues with one particular water heater, but were insured it was fixed (after inspection). Just 5 business days before we were scheduled to close on our house, we discovered there was, once again, no hot water!

Understandably, I was extremely upset to the point of tears as the buyers could have easily backed out of the transaction and/or sued us if we didn't disclose and get it fixed before closing! This would have left us in a financial ruin! The warranty on our hot water heater had also just expired! Due to the short notice of only 5-4 days to get this turned around, I reached out to an executive team member who not only got someone out the next day....but replaced the water heater for no additional charge!!! My husband is a retired plumber and even he was shocked...had never heard of such wonderful customer service without any hassle! Their customers truly do come first!

Thank you Casa and team. I'm just so happy and relieved to know you installed the systems in our new house build. I'm even going to start another regular service contract with y'all!!

Thanking you and God bless you!!!

Suzanne & William

The experience with Casa was excellent from the bid we received from Blake early on, to the exceptional work done by Dennis and Cole to install a 1-ton mini-split system with cassette in an apartment we have on our property. The craftsmanship was super, they cleaned up everything and made sure we knew how to run the system and take care of it. They even took care of another issue we had with a thermostat inside of our home while they were there, going the extra mile. I would recommend Casa for anyone looking for a quality HVAC company to work with.

Wonderful office personal. Special discount pricing if both ac and plumbing service agreements are purchased together. The service techs arrived as scheduled. The techs were very informative on the systems in my new home and did a complete checkup/inspection with everything. Thank you Casa for the wonderful services you provided.

Customer service is rude over the phone. It’s as if they are mad that you even called. The woman I spoke with claimed my A/C was working fine and that I was being unrealistic. Turns out my A/C unit was not working due to a damaged coil. I understand the wait time for ordering the new parts but what I don’t understand is why the customer service staff are consistently rude over the phone.

CASA replaced both my HVAC units and couldn't be happier. Very responsive on an initial call to give an estimate on replacement, prices were way better than any other local contractor, and put me on schedule promptly to replace. Evan was great to work with and the install crew was very clean and courteous during the process. They did exactly what they said they would do and in the time frame given. I recommend already to friends and coworkers if need of ac service, call CASA!

We recently moved into a new home 6 months ago. We began smelling gas coming from our water heater one day and BRETT was on site in less than an hour. He was extrememely professional and attentive to the leak. Explained/showed where the gas leak in the supply line was. All fixed in 10 minutes! Highly recommend Casa Mechanical Services! Y'all have a new customer for good :)

I have to give Casa Mechanical a more than 5 star review. Sandy in the Round Rock office took VERY good care of me!!! Our AC went out and they couldn’t get me in for a week because of their work load. Well, Sandy was able to fit me in the next day because of logistics, so it works out great!! I have done a lot of business with Casa, and they do not disappoint!! Sandy will do what ever it takes to get the job done, and have the best customer service in the industry. I highly recommended Casa to everyone that needs HVAC and plumbing done!! They simply are the best, especially Sandy!!

Aldo and his team mates were punctual, professional, and told me that he takes care of his customers as though it was his own home. I appreciate that. We had the full HVAC unit and Plenum replaced. They put down a painters tarp while working, cleaned up all the mess and gave instructions on how to maintain the unit and set the thermostat. The next day the gas water heater was not coming on. They had a worker going home that was able to stop by and turn on the pilot light. Thank -you! CASA Mechanical for taking care of the situations!
The pricing was a great value over the competition with great service! It matters who you go with.