Casa Mechanical Services

CASA mechanical installed our AC into our home when it was a new build in 2015. Last year, our AC had a difficult time keeping up with the triple-digit heat. So to be proactive, in May we asked CASA to come out and do a service check on our unit. We were charged nearly $300 for no repairs but got a clean bill of health. 3 months later, and it's 85 degrees in the house. I call CASA, and they tell me that air conditioners can only cool air up to 20 degrees so if it's 105 outside it makes sense that it would be 85 in the house! And that there probably wasn't much they could do but they could send someone out (for another fee) but it would need to wait 2-3 weeks.

So I call a local guy and he gets in there and finds the problem right away. A coil in the refrigeration unit had rusted out so bad that it was leaking oil. Something that obviously didn't happen in just 3 months. So how did CASA miss that ?

To add insult to injury, the unit we purchased from Lennox usually comes with a 10 year extended parts warranty, it just needs to be registered. Usually the mechanic that installs it would do that. BUT CASA DIDN'T. And because they didn't register our unit, the part that would usually be under warranty after 5 years, ISN'T UNDER WARRANTY.

So why is it that not only did CASA cost us $1800 on a part because they failed to do a simple task of registering a serial number online, MISSED a major issue when they came for a service call in MAY, or told me a BLANTANT LIE about how it's normal for a house to be 85-88 degrees inside with the air-conditioner running full blast when it's 105 degrees outside??

EDITED—Not sure where my original review went but whoever is answering the phones has to go. I have had to deal with her twice and my patience are gone. I’m not sure how many people have to tell you she’s not fit to answer the phone before you take a hint. If your company had not been the original installer on our system I would have cussed her out and gone to the next business.

It makes me question the entire company if you can turn a blind eye to 12 people in even less months all saying the same thing about one particular employee.

If only 1 or 2 people say there is a problem, ok maybe it’s them, after that you have to look at yourself.

Really hope our actual service goes well so I can at least add that to this comment.

—Jason was our service tech and he was awesome. Came in handled business and took time to explain it all to my wife. If they fired the phone lady I’d give them 5 stars.

We bought a brand new home but for some reason one of the furnaces didn't seem to be functioning quite right. It would go into this lock down mode and we would have to wait several hours for it to reset. We called Casa Mechanical Services and they sent someone out that day. Chance looked at our system, tried a few different things, and then came up with a theory as to why it wasn't working correctly. He ordered a simple part and came right back. After working with his team via telephone (they support each other in ways I wish my teams would) he had the system up and running, just in time for the upcoming freezing weather. We are super happy with his professionalism, his determination, and his sense of ownership of the problem.

Great job by the manager, Joe! You rock man! I sure wish you had a better customer service rep that made your job easier. The customer service rep that I spoke to today should be reprimanded for the way she talks to customers. I couldn't get a service call done because I spent a good 5 minutes listening to the rep try and correct me over and over. I told her lady I didn't call to argue I called to get some help. I'm not sure how she still has a job there. My recommendation to the owner would be to record the calls so you can hear the way the customer service rep speaks to customers.

I had a Casa technician come to my home to look at my a/c to see why its not working....The tech was slower than molasses..he walked like a turtle...This company charges by the hour....So it appeared he was obviously milking the clock...He kept going into the attic and back to the outside unit and then to his truck like 10 times, (I am not exaggerating)....and he kept telling me he didn't know what the problem was...This tech was either incompetent or they just wanted to charge me more money by taking their sweet time!!!! Not once did I see this guy get on his phone to try and get assistance...At the end of all this, he found a bad wire and repaired it...He admitted to me that he should have checked the wiring FIRST!!! After he was finished, he went to his truck and sat there for another 15 minutes...I did appreciate that he reduced some of his time on the invoice, because he knew he took longer than he should have. So for that reason I gave this company a 3 star.

John with Casa, if a customer returns a call having not listened to your lovely message, it doesn't warrant rude, abrupt response from you. Customer Service will go a long way. Find another job if it's troublesome receiving calls.

I am currently waiting for my appointed plumber to arrive. Hopefully this person will be friendly, polite and professional.

I would say this is a borderline dishonest company (and this is the first negative review I have ever given in my life). Casa did the plumbing work in our new home. I will skip over the fact that we had numerous plumbing issues arise that I simply find unacceptable for a new home. The thing I find most egregious is that we paid our builder a significant amount of money to have the ability to install a soft water unit down the road if we ever chose to do so. While every other builder in our area used piping that could fit on a standard soft water unit, Casa used a very non-standard size pipe (I believe 1.25") that would be incompatible with virtually any soft water unit you will find at a neighborhood Costco or Home Depot. After speaking to literally half a dozen different plumbers, I was consistently told that the only reason Casa would have done this is so that they could hopefully charge an arm and a leg later to get a soft water unit installed through them.

In other words, if Casa did the plumbing in your new home, be strongly warned that their piping for a soft water unit will not be compatible with the soft water units you will find at Home Depot or Costco. You will be required to pay an arm and a leg to someone to make them compatible using a special tool that is not cheap. Seems like a double slap in the face that we had to pay our builder so much money and then we would be required to pay so much more again to make it compatible with virtually any soft water unit. None of the other builders in my area did this (after speaking to countless friends in our area who were able to install the units on their own) which goes to show how shady of a company Casa really is.

We just had a great experience with CASA technician who came to address E3 error on Digital Ventilator. Not only he identified missing connection to thermostat in the unit outside of our house and fixed that. He was also able to address issue with Stage2 cooling/heating not working. No surprise we had 80F in our house during the summer. Anferny did a great job in less then an hour. I strongly recommend this service.

Chance was very friendly, professional, and informative. He came out because my heat pump system wasn't keeping up with the cold. Turns out I just wasn't using it correctly (I should've been using emergency heat mode), and he took the time to not only explain how to use it to me, but also answered my questions about how it works in terms simple enough for me to understand.

While my A/C is working great, the outside unit was very noisy. Response time to my request for service was immediate and the technician quickly diagnosed and fixed the problem. Casa Mechanical has proven to be very reliable with excellent customer service.