Casa Mechanical Services

My first time ever dealing with replacing an AC in my condo, I got several different quotes from places and I finally had a friend recommend Casa to replace my AC. I called and talked to Gino on the phone, and sent him some pictures of my current system. Within minutes, he sent me a text back with a quote that beat every single quote I had gotten so far. A few days later the technician, Xavier showed up to my condo with another technician and changed out my whole system in less than a day. I highly recommend Casa if you run into AC issues, save yourself some time and just call to get a quote, they are awesome.

I could not leave a better review if I had to. From start to finish Evan Young (our sales rep) made everything flawless. He came out quickly. Spent plenty of time going over our options and energy savings. I naturally had follow up questions. He was super timely in texting me or calling me back. Installation day came. Evan showed up that morning just before the crew. They showed up on time. Completed the job in exactly the time frame quoted (7 hours for both systems). The crew were excellent to deal with. There was NO mess left behind at all. This company gets an easy 5 stars from me. I am glad to have them doing my annual service and will continue to use them anytime I have an issue.

Casa did the plumbing on our home when it was built in 2015, and came out several times during the warranty period. They were responsive and professional but just didn't do good work. Sink fixtures that came loose 3-4 times during the warranty period would get band-aids just to get them through the warranty period no matter how many times we complained. Shower heads that leaked and got replacement parts still leak. Here we are five years later and we have to get other plumbers to do jobs that Casa came out three times to "fix."

I'm sure that these guys are fine for some jobs, but in hindsight we wish we'd just gotten somebody else to begin with.

Evan was referred to me by some friends that work at Trane. He was extremely detailed and thorough in his evaluation of our house before, during, and after everything was installed. The price was competitive based on 3 total bids that we received. Our house was a very complicated installation and they did a great job. His crew worked fast and our 4 new A/C units have been doing great. Highly recommend!

They installed water heaters in our house last year and everything was fine until the freeze in February. At that time one water heater burst and they have yet to help fix or replace our unit. It is almost May as I write this. Joe the manager will not return calls and they have been absolutely unresponsive

I have had over 4 other companies come out to fix my homes humidity issues. No one could figure it out. Finally after reaching out to Casa, Vicki sent the most amazing tech to my house. Raul, came in and after a few mins and changing some things out home feels like new. I will definitely be using them again.

As most negative reviews here, CASA was contracted to do our HVAC and plumbing in our new Lennar home. 2 year warranty for everything. Have had minor issues with plumbing that are not fixed or patched like others say, and even a yard leak with piping that cause ridiculous water bills for the next year to come due to "winter averages".

HVAC system has also had issues, and have had to reset the furnace myself several times when not turning on and was told they couldn't do anything unless it happens again.

MOST RECENTLY, we were coming up on our 2 years in our new home and our HVAC was not cooling properly and blowing hot air before it cools eventually. CASA sent someone out, who ultimately said our freon levels were low and refilled our system. I asked shouldn't that not be happening with a system under 2 years? What would cause that? He said could just be a lemon like a car but did NOTHING to look for the actual issue.. my concern was our warranty is going out in a few weeks and won't be covered now. Wish I wouldn't pushed it more at the time.

NOW 2 WEEKS LATER, our whole system fails, CASA says our warranty is up (by 6 days) and this is an unrelated issue so it isn't covered. Had another company come out and the entire circuit board failed on the unit in the attic.. going to cost us $350+ 6 days after our warranty... How convenient.

Like others said... They don't address any real problems, just put on temporary fixes which screws you when your warranty is up. They should be taking care of this circuit board especially since I just had them out under 2 weeks ago, and at the LEAST should be coming back out to look for a leak since the freon was so low in a new unit and they did nothing to check for this when I called them out under warranty...

3 calls and now I have to pay? I am very disappointed by how my issue was handled. After 5 years in my home my AC unit needed to have a drain line cleared. While fixing this issue I asked the technician if he had any idea why my son's bedroom was so much warmer than the other rooms upstairs. He explained that the duct work was not done properly causing the issue and advised I contact my builder Highland Homes. Highland passed me to Casa Mechanical as they did the original install. Note, I had Casa come out when we moved in to check this room and they said it was working as designed so we installed ceiling fans, etc. Now that I have a second opinion I called Casa for help. I ended up talking to a manager named Tom as I am out of warranty and he said they would come out and give it a look as he could not tell if anything was wrong from the photos the other technician had supplied. I was under the impression that they would come out and give it a review at no charge. After calling back 3 times for the appointment I was told I would have to pay a service fee for them to come out and check. Sorry, I will go spend my $s else where.

A/C went out last weekend, so we called Casa. The customer service rep was very friendly and got us scheduled right away. Dennis and his crew showed up on time and did a great job all the way through. Once the install was complete, they cleaned up and even put my attic stairs back better than they were before. Will definitely use Casa again.

I bought my home in 2011, Casa Mechanical did the work on my AC and the system in the attic. When we bought the house we took for granted that everything was great until now. Over the course of 8 years our AC has been messing up, so we decided to get someone to come out and do a service and we found out our worst nightmare. The first problem was, the AC capacitor was the wrong one for the 3 ton unit required. The second part to the issue is that over three months of having replaced the capacitor we still had issues. They also did not put the required amount of refrigerant.Turns out the regulator valve was the wrong one for the outside unit, so the compressor had to work 4x as hard. The other is that the system in the attic was not compatible for the 3ton unit outside. The problem here is that with all the parts, labor, and work to get the old unit which i mind you is 8 years old, which should lasts for 15-20 years, it would be cheaper to buy a new system which cost us over 10 thousand dollars. Yes we got discounts and warranties. My advise is this company is not qualified to do the work that other companies can do the right way. I am really disappointed and angry with this company with the home we bought because of the lack of professionalism and work they had done on our home when they were contracted to do so. Many thoughts are running in my head on how i should handle this and time will tell. The company I went with for the replacement is AirCo mechanical. Do your research before you buy a house and find out who done the AC work. I do not recommend these people. Also the service warranty went out 5 years after the purchase of the home. It is a shame for a company to work under these conditions.