Blue Ribbon Cooling & Heating

Kelvin was patient, kind and honest while answering all of my questions throughout the consultation. He is incredibly knowledgeable and diagnosed the issue with my 17 year old AC system very quickly. We decided to replace the system with new outdoor and indoor units. He was also kind enough to walk me through how to properly maintain the new system going forward to make it last as long as possible. Pricing was competitive in the initial quote and the financing option provided (that we qualified for) made this process much easier. Props to Kelvin and Blue Ribbon for providing a great experience. I already have a great deal of trust in this company and could not be happier.

One more thing to mention - they are even providing us with a space cooler to help us sleep in comfort (for no additional cost) until the new system is installed. I can tell they deeply care about customer satisfaction through both words and actions.

We had a great experience with Blue Ribbon. Technician was able to come out the same day. We had Kelvin who was excellent. He was able to find the issue and have the system up and running in about 15 minutes. He then proceeded to check the entire system and explain everything to coherently and in detail. The final price was very fair. Highly recommend Blue Ribbon and asking for Kelvin!

We received a text and call when our service rep, Jared, was 30 minutes out. We were able to learn a little about him even before he arrived. He was right on time and his demeanor was professional and respectful. He was gracious and patient to answer all of our questions and listen to our a/c saga! He took the time to be sure everything (Pioneer Mini Split: blocked line, water leak, dirty blower, coils and drip pan) was completed correctly and nothing we were concerned with was left unaddressed. He explained everything the service included, and talked with us about future options. He shared his knowledge freely and was a delight to have in our home. Blue Ribbon will definitely be our "go to" HVAC resource, and we will definitely ask for Jared, if he's willing to put up with us!! A great experience and truly a blessing for us.

Madison Lewis was our technician today and he was extremely knowledgeable and helpful. He answered all of our questions with accuracy and confidence. He was able to explain different options from high to lower costs for us and allowed us time to talk about them to decide which one we would go with. No pressure whatsoever which is a nice change from most companies! He was kind, courteous, and professional. We would highly recommend this company and hopefully you’ll get Madison like we did!!

Jared Martinez did an EXCELLENT job, as did Blue Ribbon Cooling & Heating in fitting us into their busy schedule with an early AM Cooling System Failure. Jared was very knowledgeable & courteous! Efficient and thorough, explaining all of our options beyond the base level diagnosis and repair. We included several upgrade repairs and also their Membership Program based on the quality care and related benefits. First time using Blue Ribbon and regular customers moving forward for our Heating & Cooling needs!! Thank You also to Amanda & Diane in the office fitting me in to their schedule and providing updates :)

Diane in the office called to let me know that Avery was on his way. Avery was punctual, polite and professional. His appearance was neat. Avery took his time carefully inspecting and servicing our Central Air. He explained all parts of our system including ones that might need repair showing me photos of all of our AC components. I have had great service from Blue Ribbon Cooling & Heating. Great company and very reasonable rates.

Love using this company! Always quick to respond, have very reasonable prices and are great at explaining in layman's terms. Kerry is the regular team member who provides impeccable work for us, Ron always knows what is best for us when we need new units and Amanda in the office is phenomenal! We are well taken care of by the team at Blue Ribbon!

Jonathan was awesome, very cordial and polite not to mention knowledgeable of the situation. He took time to explain everything he did and gave a detailed summary of the new thermostat. We connected on baseball had a great conversation about that. Very professional young man! We will request him again next time we use Blue Ribbon in Round Rock. Job well done. Thanks

Kelvin was outstanding. He was courteous, knowledgeable and overall a pleasure to be dealing with. Great customer service is still available in business and Kelvin is a perfect example of it and no I'm not a friend or relative of his writing this glowing review.

Madison did a thorough inspection in order to diagnose our AC system’s failure to cool. He was then able to quickly locate the parts we needed and returned the following day to repair our system. Can’t say enough about how thorough and efficient he was. He then came back the next day to make sure everything was working correctly.

Jared replaced the tube (which was degraded) that held the wires to the fan motor. He also repositioned the wires that had been taped and installed on top of the grill on the outside unit to inside the center cap under a cover to protect them from the elements and wildlife.

All of our experiences with Blue Ribbon’s technicians, as well as the office staff, have been very positive.