Paschal Air, Plumbing & Electric

This company used to be great. However, their service and professionalism have really declined. This last appointment was the final straw for us.

We had a plumbing call scheduled for Monday morning, May 1. Mid-morning on May 1, we received a call telling us that the plumber was sick and had to reschedule to Wednesday, May 3. (Do they just have one?) OK, we completely understand. We rescheduled and were told the plumber would be at our house first thing in the morning on May 3.

At 1:00pm on May 3, we still hadn't heard anything from anyone regarding the plumber's arrival. After reaching out to them to inquire about the ETA, we were told the plumber was "held up at another job", and we would have to schedule for next week. Not only did they not tell us proactively about this, but the flippant attitude that our plumbing problem would have to wait until next week is unacceptable.

We have opted to use another company and will not be using Paschal in the future. Such a shame as we used to love them.

We woke up to no heat last Thursday morning and left a voice message with this company. We promptly received a call back and were able to schedule a service call for the morning. Samier called when he was on his way and was able to arrive and resolve the pressure switch issue by cleaning the inducer port before noon on Thursday. Everyone I interfaced with from scheduling the service call to the completed repair were very professional, polite, and personable. Thank you for the wonderful service!

Jorge came out to perform our semi annual HVAC system maintenance. Communication from Walker air was great. We received a text the day before letting us know the two hour time frame. Then today we received a text confirming Jorge was on the way, a number to contact Jorge should we need it and a picture. Jorge was friendly, professional and made sure we knew what he was doing and gave us updates along the way. He did make some recommendations that were not required at this time but something to think about. He was not pushy, which I appreciate. Definitely 5 star service from Jorge and Walker air!

Benjamin was great.
During the diagnostics today, He did not provide assumptions, he actually checked his theories and found the root cause of the problem. He is very handy and it appeared that he also had a great support from his colleagues at the office. When he was trying to figure out the problem he was able to reach out to more experienced people and receive recommendations.

Highly appreciate the hard work today.

From initial visit to final installation of our new furnace every interaction and communication was clear, concise, and professional. Their focus on the customer and the relationship is evident before, during, and after the sale. Great experience with utmost confidence. Thank you!!

George gave us excellebt customer service and went above and beyond to take time to not only fix the issue with our hvac unit , but he also spent hours troubleshooting why the problem was occurring. He spent time with me explaining everything and keeping me informed of everything. He was also transparent in the pricing and upfront before repairs were made. Jorge also came first thing the next morning to address a issue we had free of charge. He is very very thorough, has good communication skills with his customers and shows excellent customer service. He is truly a valuable asset to his company and he gives his customers great customer service and peace of mind. Thank you Jorge !

James is the best 👌 he worked very very hard for fixing the water leak in my house it was so hot ( 113 f) !!
Special thanks to this great man.
Thanks again Mr. James.

The tech was professional, courteous, and knowledgeable. He did not try to sell me a brand new system like some other AV companies do. I was very happy with them.

Mr. Diaz was very professional and polite. He took his time doing the maintenance check on the heating portion of the HVAC system. He also completed a carbon monoxide leak test at the end of the maintenance inspection. Everything was in great working order with no issues. He recommended a new air filter and I told him that was on my to do list the day of service. The filter was 90 days old. I changed out the filter the same day. I also renewed the annual maintenance yearly fee for 2023. Very satisfied with Mr. Diaz and Walker/Paschal HVAC service.

NO ON CALL SERVICE....they installed new system....5 months later making all kinds of racket....repaired by David j....fine till temps dropped in 20's with wind chill over weekend....then nothing no heat ... had to wait til monday.....and same problem...just tightened screw ....fixed again??????? ...We all deserve better service than this especially after paying almost $10,000 ....co says no plans to add 24/7...