Paschal Air, Plumbing & Electric

Found this company with a google search. I needed a HVAC company to assist in my repair and A/C unit working within next 24hrs due to health issues. Other companies were offering appointments within 3-4 day away. Scheduler was very polite and reassuring. Juan was courteous and professional. My system was diagnosed and running within minutes. He checked my unit for additional foreseeable problems. I appreciate the honesty and professionalism. Would this company recommend to friends and family. Thank you.

Our outside a/c compressor failed.
Eric De La Torre quickly diagnosed the issue, proposed a plan and worked the plan to completion. The installation crew was competent and communicated well. We are well pleased with the completed work and the teams sense of urgency from the beginning of the project until the end. We would use Walker again and recommend their services to others.

Bought $45,000 of Carrier Air conditioners for my restaurant. The largest unit quit in June and they said a board win out and then they jumped it and burnt the blower motor up. It is now September and I have been through July and August with no air-conditioning and nothing but excuses. I would never recommend this company to anyone. Richard Walker sold me the unit and never showed up for installation after they made me pay for them in advance. JP Powell does not return phone calls as he was the one that showed up for installation and I never can hear from him. To force a customer with brand new air conditioning to go through Texas summer with none is about is poor service as I have ever seen. Be very careful if you use this company. I just spoke with Megan at Walker air and her suggestion was I can go buy a water cooler or a window unit but they cannot repair my air conditioner because they do not have parts. They can sell me another new unit because they have parts to make new units but my six month old unit is not a problem for them because they already have their money. She blames at all long carrier however I did not write carrier a check I wrote Walker air a check for the units. So if you have problems do not worry you can go buy a water cooler or a window unit to put in your business.

Jorge Diaz came out on Friday Nov 11th and replaced the motor in our Daikin AC and heat pump unit. He did a great job and Walker AC honored our warranty with the previous company, Metro Energy Savers and did not charge us anything for parts or labor. That was exceptional customer service!

The service was called a second time for the same problem that was "fixed" two weeks earlier. The repair technician that came out the second time was very professional and polite. He diagnosed the problem that required parts to be replaced. However, the repair was completed under warranty and parts had to be ordered from the manufacturer.

Over three weeks had elapsed and no follow up by the company regarding the repair status. I had to call the company and request an update. The service representative called me back and said that the parts would be picked up late the next day and ultimately were installed a day later. The system appears to be working well.

If not for the lack of follow up, I would have rated the service call higher.

Replacing your entire HVAC system is a major expense and investment in your home. The system installation was completed yesterday and I can say the entire process has been flawless from the sales conversations to financing and then finally the installation. I usually have lots of questions and everyone at every step of the process was happy to assist in getting me answers. I want to give a shout out to: Travis for his patience and no pressure approach he was awesome to work with, Christie who I spoke with numerous times regarding financing and scheduling. And finally Carlos and Moses who installed the new system taking great care at many levels throughout the installation. Definitely a winning team and I thank everyone at Walker.

We have a unique home layout due to add-ons done over the years and almost no room was comfortably heated or cooled. When it was time to replace our old unit, we got multiple bids, and, in the end, we chose Walker AC & Heating (now Paschal Air). Mark and Cory thoroughly discussed our needs and designed a system adding new returns and improved duct paths. The new system is extremely quiet and energy efficient. Best of all, our entire house is finally comfortable! I highly recommend Walker AC & Heating.

Great job by Herbert. He was fast and efficient. Explained what he had done and also explained his recommendations and how they might improve our systems.

Simeon was our tech and he was very polite professional and friendly and definitely took care of the problem we had with our A/C unit. Another great thing is he was here in less than an hour. We called around 10:15 pm and he arrived by 11pm. Thank you For the outstanding service would definitely recommend to all as well as use again.
👊🏼👍🏼😀

The technician repaired our outside air conditioner. He evaluated it and called his boss and replaced the part.Everything is working fine now. We even got the maintenance agreement with it.Samier was really polite and took care of our repair.