A-US Air Conditioning of Texas

I am writing this review to express my extreme dissatisfaction with the service (or lack thereof) provided by A-US Air Conditioning of Texas. I encountered a complete lack of communication and a shocking disregard for customer satisfaction, leading me to give this establishment a rating of zero out of ten stars.

I had scheduled an appointment for a technician to come out and look at my AC unit between 9 AM to noon. Ensuring I would be available for the entirety of the agreed time slot, I was home, waiting patiently on my patio from 9 AM onwards. However, my dedication proved to be futile as not a single representative from A-US Air Conditioning of Texas arrived, nor did anyone have the courtesy to reach out with an update on the technician's status.

In an attempt to understand the situation, I tried to contact them just after noon. There was no answer. Undeterred, I tried again at 2 PM and even resorted to using my neighbor's phone to rule out any potential cellular signal issues. Yet, my efforts were met with continued silence. With my home becoming increasingly uncomfortable due to the unresolved AC issue, I was forced to wait outside from 2 PM to 5 PM.

At 5 PM, I managed to get in touch with their customer service, only to be presented with a disappointing response. The representative claimed that a technician had tried to call me, received no answer, and thus had knocked on my door before moving onto their next appointment. This was patently untrue - I had been outside the whole day with no calls or visits. I even double-checked my spam and call history, with no record of any contact from their team.

When I relayed this information, and the fact that I had tried multiple times to reach their unresponsive number, I was met with a dismissive attitude. Their solution was merely to reschedule, with no attempt at an apology or reassurance that the same issues would not repeat. At this point, I had lost all faith in their services and chose to cancel my appointment. To add insult to injury, they informed me that they would charge me regardless of their evident failure to uphold their end of the agreement.

In conclusion, my experience with A-US Air Conditioning of Texas was a study in poor communication, lack of responsibility, and a complete disregard for the customer. Their inability to provide the basic service they advertise, paired with a nonchalant attitude towards rectifying their mistakes, left me feeling frustrated and neglected. I would advise anyone seeking air conditioning services to look elsewhere and avoid the disappointment and hassle that I have endured.

** If you have American Home Shield make sure you tell them you don't want A-US Air Conditioning of Texas ever and to blacklist it**

UPDATE: 7/5/23- technician came out again. Replaced another part and still have no air conditioning. At $120 a night at the hotel I could have called a real service provider and paid to replace it. 7 days now. Abominable service. The technician came out. Replaced a motor. Left. They do not answer the phone. It’s been record heat. My 74 year old mother and young son are at a hotel till at least Monday when they hopefully call back. In the mean time I’m in a hot house with 2 dogs that can’t stop panting. Our air never got cold and we called back within a few hours of realizing nothing had been done. After hours does not answer. Absolutely unacceptable service.

Avoid A-US Air Conditioning of Texas at all costs. Their service is absolutely horrible and I would not recommend them to anyone. When I called them to have a look at both of my units, they claimed that the downstairs unit was functioning properly. However, just 3 weeks later, it completely stopped cooling and they refused to come back out. They instead advised me to deal with my warranty company. As for the upstairs unit, they handed me a hefty $2,500 repair bill without providing any details in a statement of work. They insisted it was their policy and demanded upfront payment if I wanted the unit fixed. Unwilling to tolerate their questionable practices, I was forced to seek assistance from another company that actually provided proper details for the work. It is truly disheartening to see a company taking advantage of people during these sweltering times. Don't make the mistake of working with this horrendous company.

This company is unprofessional and isn't knowledgeable about fixing HVAC systems. They came to fix our AC several times, gave us an incorrect diagnosis, and almost convinced us that we needed to rip apart our walls to fix the issue. Glad we called another company, who was able to fix the issue on their first visit in less than an hour. We haven't had any more issues. Do not trust the positive reviews on Google. Check Yelp! They have 1.5 stars on Yelp! That's the only reason I thought about calling another company. If you're using this company through your warranty, you can request a different vendor. Please be smart and do your homework before hiring this company.

The technician whose name is Paul absolutely went above and beyond to locate and resolve my problem. Not only did Paul do his part; he explained every detail of my system. Paul isn’t the norm! Paul became a good human being with honesty and caring in my eyes. God Bless Paul and this great company.

They came and did a diagnostic test on my ac now mind you we have been in the Texas heat 5 days and need our ac working! It’s been 7 hrs since they left and until I called they didn’t even send their report to American home shield so I can get to the next step! How dare you treat me like I don’t matter and let my paperwork just sit knowing we are suffering!!! Horrible company and will never use again! If you want service from a company that cares DO NOT CALL THEM!!!

I was supposed to get a pre season checkup first week of May.. they just give you a date.. not a specific time. Took the day off for the appointment, then they rescheduled me to the first week of June.. again for “anytime of the day” appointment. So I took another day off work, just for them to call me the day before and reschedule again!
One time I can understand.. but twice?? They obviously don’t care about their customers time! I called my home warranty and they said it’s already been paid so I can’t switch!
Just plain terrible management here, not a place you want to do business with! If this is how they do business, then I completely understand the other one star ⭐️ reviews!

Took more than 3 weeks to fix coil ..I had to finally hire another company to fix . They reported they fixed problem and did NOT! We constantly explained there were twin babies in the house and a 95 year old they did not give us any consideration. However, they did say they fixed areas that they did not fix and reported it t American Home shield.

I had a service order from my insurance of my A/C system to AUS Air today. I felt the service went great, my service tech Justin was very professional and kept me well informed through out the inspection. He told me what to watch for, and how my system was running as well. I felt the service was very good, and the company sent text messages and called to let me know when they would arrive and on the way. Very nice since I was worried it would be like other companies and I would have to wait all day long for a phone call.
Would recommend this company for other work.

My home warranty company sent this very poor excuse of a A/C repair service to my home for a simple water leak from the drip pan under my A/C unit. COOLING WAS NOT AN ISSUE. This drip pan was originally installed in year 2001 and had obviously rusted out. This was so obvious!!! Because this leak had caused considerable damage to the ceiling in my home I took my shop vacuum and removed the CONDENSATION from the pan and turned the unit off. Very little condensation but because we live in a very humid area, condensation is normal. Just like your automobile leaking condensation after running the A/C or you glass of tea leaving water rings. Anyway the Tech from A-US Air (Dennis) began with wanting the A/C turned on and he began to check the Freon. Again I didn’t have a cooling issue but I guess the $100 service fee wasn’t enough so he said my unit was 3 pounds low on Freon at $135 per pound that he said was due in cash up front. I asked if he was going to replace the rusted out drip pan and said “not until he adds and gets paid for the Freon”. WHAT A SCAM!!!! I stated I was going to request a second opinion so he abruptly left. Only to use other than normal wear and tear on my drip pan diagnose, thus denying the replacement by my home warranty company. Dennis claimed there should never be water in a drip pan. Although the humidity was approaching 80% and probably 120 degrees in my attic. Even his own service truck was leaking condensation from his A/C. You always hear of the Freon scam but never thought it be so close to home. This is wrong, evil, abuse to the elderly and crooked. If you ever use A-US Air be prepared to bend over!! Oh yes, a friend that is a Texas licensed Heating & A/C Company Owner came over the day after Dennis and A-US Air tried to SCAM me and said my Freon was well within the guidelines and confirmed the rusted out drip pan was from normal wear and tear from 22 years old.
One more thing Dennis told me was this is protocol in accordance with American Home Shield to demand up front payment of not needed Freon otherwise deny any other needed repairs.
Jim Morgan
Mineola, Tx.