A-US Air Conditioning of Texas

WORST COMPANY EVER!!! American Home Sheild sent them out & the service guy Chris R. was horrible, unprofessional, & rude. I sent him right back out the door within 9minutes. He must didn't want to work on Memorial Day & wanted to quick fix or rigg the problem so he can go party. I would NOT use this company especially if they hire someone like him.

Inadequate services with attempt to just get rid of the situation without real resolution. Through AHS, had them a couple years ago and quick fix was just refill coolant (R410) which obviously the home warranty firms don’t cover. A great collective scam. Similar issue last year and then again this year. After several push backs and humble requests, emphasized to rather identify the root cause (this is 3 years in making, 3 service fees and several hundred dollars for multiple refills).. anyways, finally I told an issue has been identified and was asked to sign on something without any details. Then get about $3k estimate for the coil change, which AHS wouldn’t cover. Overall both AHS and A-US could have done much better, should they have focused on resolving the issue rather punting the problem at hand. Anyways, do not suggest using either. Please do your due diligence and do not trust their rapid pass it on diagnosis.

Awful experience. I’m in the Austin area & use American Home Shield for my home warranty. I received awful service from a technician. He came out twice and did nothing. He originally stated there was an access issue which was preventing him from fixing the blower. He didn’t point out what it was that was preventing access, he simply said he couldn’t get to it and that he would be back in 48 hours. He told my home warranty he couldn’t access the unit and that the resolution would be for me to simply give him access…it was bizarre since he never explained anything directly to me. After some investigating — as I could not figure out what he was talking about — I realized he was talking about a dead bush. Something I could’ve removed within minutes. I don’t want to state the technician’s name because he knows where I live and quite honestly made me feel uncomfortable. He was unprofessional, unhelpful, & clearly doesn’t want to do his job. This company is fraudulent.

If you are on propane and have problems with your mobile home furnace, check the orifice. They installed a brand new furnace for us three years ago. They have come out two to three times every winter. We have gone months waiting for parts. Had another company come out and they changed the natural gas orifice over to propane. Problem solved. We had us air install new furnace because of our American home shield warranty uses them. They need to train their installers better. We have had many cold nights and spent excessive amount of money over 3 years. All from a $10 part. Hopefully this will help somebody with the same problem with a furnace installed by us air conditioning.

my appointment got moved 3 times. Tech canceled appointment because I didn't answer a phone call at 8 o'clock at night spent over a total of 2 hrs on phone still not resolved

On 12-22 Kevin came out to service the unit. I explained that I had another company look and found the control board AND the blower motor needed to be replaced. Kevin said he was confident that the board was the only issue and he's been doing it for 20 years. Less than 24 hours later the heater stopped working. I had a new work order set up with the home warranty company and I was told that Mike will be out on 12-24 for a morning appointment. I got a call am hour later and was bumped to Monday 12-26 because my call was not a priority. I spoke to Benjamin a supervisor and he said they did not have any techs and I would have to wait until Monday. Once I told him the commitment that was made he said sorry but we will come out on Monday and I can call American home shield. This is so unprofessional since a commitment was made and then canceled. Since a job was not completed properly I SHOULD BE A PRIORITY. I WILL NEVER USE THIS COMPANY AGAIN.

The person i talked to was extremely rude and racist.He would either disconnect the call or yell at us for enquiries .My fiancé and i both tried and had same response.
I wish i knew the persons name.

Forget the rude behavior, Installation and repair are very sloppy and they will quote more if they know you are from American home shield.
I guarantee they will give a quote that doesnt cover from american home shield and ask for more money.

Listen to the reviews and go for someone else,I just ignored and felt really bad service .

Terrible!!!!! We utilized them through American Homeshield. They were required to submit a report within 24 hours on what is wrong. They won’t do this for 3-4 weeks when the part is in and job is done. AHS will not give be able to help us with another contractor until they just know what is wrong. DO NOT USE THIS COMPANY!!!!

DO NOT USE THIS COMPANY!

I paid for an annual tune up on my furnace. After scheduling an appointment a month in advance they rescheduled the day before and pushed my appointment back an additional 14 days.

Once they finally got their technician out here he did his thing and stated everything was good to go. When the technician left my heating no longer worked.

They refused to come out and correct the issue stating I needed to pay for another work order to be put in for repairs to my furnace despite my heat working fine before their technician came to visit and their technician saying everything worked fine the day prior.

American Home Shield contacted this company to diagnose and repair my AC. My 27 year old blower motor finally went out. The technician tried to upcharge $325 for cleaning dust off the 27-year old fan. When I told him to only perform the services covered by AHS, he got angry and called AHS in a effort to get my repair denied. I appealed the denial and a reputable company repaired my unit. Stay away from these guys.