A-US Air Conditioning of Texas

Do not in my opinion even consider using this company! American home shield sent this company to our house to evaluate the air conditioner that quit working. The technician walked in opened the cabinet door stood there for about 20 seconds turned around walked into the garage looked at the breaker panel to make sure that the breakers were on walked up to me and said it’s an electrical issue I’m not an electrician I will submit the paperwork and one will come out. I ask him with the suspense time on that happening since this was a Friday night before a holiday weekend and he said usually by the end of the afternoon . Lie number one. For those of you who don’t know Texas summers they’re quite warm…the next week when we still had no air-conditioning I contacted home shield and this air conditioning company, was told that they were just waiting for the paperwork to be submitted. I called pretty much every day for about a week and a half always got the same story we cannot do anything until we have the paperwork submitted. Finally going into week two I called US air conditioning directly requested to speak to a manager they gave me to someone who told me her name was Jaime. Jaime was quite frankly a snot, argued with me saying that the technician said that the unit wasn’t working because there was no filter in place. Lie again, I asked to speak to her immediate supervisor and was put on the phone with the individual that said his name was Rob. Rob was so arrogant on the telephone you could almost see him smiling on the other end as he was telling me that the air conditioner wasn’t working because the technician said that there was not a filter in place and that it was due to lack of maintenance. Lie number three because I had just changed (a few weeks prior) the air conditioning filter. He then proceeded to tell me that the coils were completely fouled because there was no filter in place next lie. The only way that you could’ve seen the coils is if you had remove the filter that was still in place that the technician never removed In orderto view the coils. When I explained to him that I read the reviews and that what he was telling me was almost Word for Word to other complaints in the reviews and it appeared that he was cutting and pasting the report because obviously the technician never looked at anything the conversation ended. I then called American home shield and let them know that I was concerned giving my money to them because obviously from the reviews they work hand-in-hand with US air conditioning and are aware of the numerous complaints and that the only thing that it would lead me to believe is that they are working together so American home shield would not have to pay out and make good on the insurance policies. Requested another company meet to come out to inspect the air conditioning unit where I was told by American home shield that if in fact they found the same thing it would be another $125 deductible charge which I was not concerned with because I knew that they were in fact not going to find the exact same thing and they did not and subsequently the report that the second company submitted to American home shield the same day they came out by the way, was approved and we received a new air conditioning unit. If American home shield attempts to send out US air conditioning company to your home I would strongly suggest that you demand a different company and read the reviews before they show up at your door.

Not sure why a employee would be driving on the shoulder and cutting people off. Very aggressive while throwing the middle finger at people. Definitely not someone I would allow in my home.

Made me buy a lot of parts I didn’t need for code they said but found out later that wasn’t true either!

American Home Shield assigned this company to work on my furnace. They set an appointment for the next day but couldn't give me an appointment window of time... Even though I called two times and asked for a timeframe.... the rep said they would be in touch later that day with a timeframe, but never was....so I missed a day of work waiting for them. ...When the technician finally arrived, he was in the attic maybe 5 minutes and returned to say it was fixed...as far as I knew, it was because it worked again..at least until the next day. i had to call American Home Shield again and request service. The US Air rep claims they cannot come back until next week...leaving us without heat for exactly one week and 1 day. American Home Shield would not do anything to expedite the recall request.

1st visit: The diagnosis
Jeremy Henry from A-US called ahead, arrived early, and found the problem quickly. Though problems remain to be fixed (once AHS authorizes) and it means I'll be seeing more of him and his company, I've gotten a good first impression.

2nd visit: The install
Ezekiel and Emilio from A-US arrived an hour later than Kenny told me they would, but that is the ONLY mark on this otherwise shining review. Ezekiel called ahead to let me know he was coming. He and Emilio were courteous, patient, and -meticulous-. I need to stress that last word more. METICULOUS. The new unit was a tight fit where the old one sat. Never once did they force anything. They approached each step with careful planning and diligent effort. Every question I had along the way (I was curious!), they took the time to explain. Both of these men are a credit to their company and A-US is a better company for having them. There is 58F air coming from my vents now and I am thankful. Great job guys!

Quoted me $4095 for a new evaporation coil. I can buy a brand new air conditioner for that price. Completely trying to take advantage. Also, before I received my quote and checked in with the tech who stopped by for an update his response was "I don't know call them and ask, who knows?"

Update: Went with a different company who did a GREAT job! Located the part that needed replacing and only charged $400.

On July 15th technician Franklin came out to inspect my unit as it wasn't cooling. No refrigerant was required he fixed some wires and it cooled for two days. On July 17th Devin came said new motor was required. August 8 system wasn't cooling as it should, I attributed that to the triple digit temperature. Aug 10th at 12 noon it began shacking and rattling.
Turned unit off and contacted A US Air so much for Emergency 24 hour service. I contacted independent ac person who stated the motor was either wrong size or not bolted properly which ruined coil and broke blades. A US air stated they couldn't come until Wed Aug 14th. I contacted American Warranty and now technician can come today. Devin returns to the scene not taking ownership of the mess he caused. Said he could weld it and I would need to pay him $4xx.00 + for refrigerant that leaked out because of his shotty installation that cut refrigerant line. I don't think so....He tore up my unit and A Us should replace. ....stay tuned to see what happens. I still have no Air..Monday night

I wouldn’t recommend. It was a pain dealing with them and all the repairs two years ago and now two years later my new system is already malfunctioning. I had very little trust in the installation to begin with after all the errors and things said by one young mechanic but they were my only option through home warranty unfortunately. So now I’d have to pay the service fee for them to diagnose the problem they never really addressed to begin with. Find someone else unless they are your only option.

I would give a 0 if google let me. Don’t recommend this place and I am extremely disappointed. I scheduled a pre-season heating check from AHS in September for a date in November. At that time, they said that November was the only available timeframe. I confirmed the appointment with them again a week before the actual date. A day before my appointment they sent me text that it’s rescheduled to December and the reason was “unforeseeable circumstances”.

December is not pre-season!? And unforeseeable circumstances is not a reasonable explanation for a month long delay.

Please don’t use them for any services if you want things fixed in a timely manner.

I had an appointment scheduled for Friday and the company was unable to tell me the time the tech would be at the house. So after not hearing from anyone I called the office only to be told the tech called in sick and they would have someone out Saturday. Okay. Saturday comes around the tech comes out and says he needs to go to the store for a part and while he is out he is going to handle his other calls as well. Okay so we wait. 4 hours latter the tech comes back only to tell us the store is closed on Saturdays. ( ummm. did you not know that 4 hours ago) And he will have to pick up the part Monday and will get back to me. So after waiting for a call till 11 am Monday I call the company only to be told that when the tech is ready and has the part he will get back with me. NO ETA. I said that is insane I have things to do and I need to plan to be home contacting me at the last min is not acceptable. The fed up recipiontist cut me off and got upset that I wanted a time for the appointment. I reminded her that I am paying for a service I am not receiving a favor. However, nothing. It is very cold and I guess I just need to wing it till they decide to fix my heater. Very unprofessional. Hope I am not working when they decide to actually fix my heater.