ARS/Rescue Rooter Heating & Air Conditioning

Hvac dual heat air system installed in Sep . Heat worked for a few days and quit putting out hot air. I was able to
Call ARS initially through Lowes customer service. The Problem could not be fixed. 4 technicians came out and tried various things. Eli, Leonard came twice Michael got it fixed temporarily and it quit working after a couple days. Chandler came and finally was able to identify the problem and got it fixed. Although it has been frustrating few weeks all the technicians were professional and courteous. They provided detailed information of what was going on and what they were doing to try to fix. The ARS customer service rep was very courteous every time I called. When she was not available by phone she did follow up and called back to address my concern. Although I was getting frustrated I tried to maintain patience and they also showed concern to ensure my new unit was working to standard . Thank you for all your assistance.

I had them check the size & replace the unit with a new unit which needed to be bigger for the house. They also replaced the ductwork. Under the house. With Google nest thermostat. Had an issue last night heater continuously run though issue was Google nest on heat&cool mode change to heat only so no issues. Also reported issue to Google nest. They were able to come out same day to check the unit when I call this morning.

The process was super easy my water heater went out David came did and estimate and the next morning Tyler came out and instilled a new one took about an hour maybe a little less. Super friendly and professional great service all around

The installation of a new hot water heater from Lowe's was adequate but just barely. The real issue is that the estimator, who gave me one price for the heater, installation, county permitting, and extended labor warranty, lied to me about the warranty (which he later denied), and lied to me about the permit (which the County says was not obtained). And this is the service company that Lowe's provided!!

The techs were very professional, knowledgeable. They did a hot water tank install extremely fast and cleaned up after they were finished

Prompt and efficient same day service to our water heater. Friendly and knowledgeable technician. Would recommend.

ARS must of got tipped off that I was a "Hard Sale"! They sent therir "A" Team. Randy was my "Comfort Advisor", Novie and Donnie were my installers. Everything happened as Randy Promised. Novie & Donnie made sure that they lived up to Randy's promises, they did a great job. Removal & Instaul was a bit tricky, they persevered and @ the end of the day I was toally happy. Got down to 28 last night, good test for my new Unit. Thank you ARS. Rex

They need to do much better went is some problems because they only come but the problem doesn't be fix only will he found the problem I give to him 10 and he now he job and he deserves I good rate. Just because that is costing me to much money so they need to take the customer because is not only calling and come and the problem is not fix. Thank Mr. Will for take your time and found was round with the united. 🙏🙏

Very happy with our experience!! Salesman Joseph Slice was really informative and easy to deal with. They came out the very next day to install. Walter and the other installer were great!! They were so nice and they both smiled a lot. Like they enjoyed their jobs!!! I usually have bad experiences with companies these days. So wanted to make sure and say this experience was GREAT! Great job everyone!
JSM

Ok, so its 3 months later and I an so sorry I gave a great review!!! Shortly after installation something went wrong and we had no heat. No big deal right? Stuff breaks I get it. Called for service and was told they would be out that evening. No one showed up. I thought that someone would come the next day which was a Saturday. So I hung around the house and waited. I called again and was told They would have to “work me in”. Work me in? I told them since I had an appointment last evening I assumed I would be first on their list the next day. I was told repeatedly over the next few days that they were on their way by a certain time. Each day the time would come and go and they were a no-show. Finally a repair guy showed up, ordered a part, came back a day later and we were fixed. Yay!!! So service was a problem. Then the real nightmare began.
When we signed up for the units to be purchased we were given an official looking
Document guaranteeing service resolution within 24 hours or a $555 payment. I have 2 pages of notes where I have called ARS since November trying to get the $555.
I have names and times and what I was told. About a month in, I was told by a lady named Stephanie I did indeed qualify for the payment. It is now January and still no payment. The ladies at the call center know who I am by now. They can see the many many times I have called. They add to and forward internal emails over and over but I get no response from ARS management. My numerous voice mails to someone named Patricia go unanswered. It isn’t until yesterday when I tell Mallory at the call center that if I do not get a callback in the next few hours I am driving to the office at 121 Windhill drive, do I get a callback.
A nice lady tells me they are sorry and the number I have been leaving voicemails on has been disconnected due to construction and that she sees where I have had this issue since November.Good Grief!!! So now a check is being cut but it will take 2-4 weeks to arrive. Ok Great! Finally!!!
So I have her name and number on my notepad and in 4 weeks if I don’t have a check I will call you back.
Do yourself a big favor and do not use this company. I gave a great, and much shorter, review before and feel as if I were fooled by ARS.

I am happy with the service I received from ARS of Columbia, Jordan and Mike Brooks. Mike went above and beyond on our reservice to make sure out heat was thoroughly fixed. He paid attention to every detail to do an exceptional job. I would recommend ARS to anyone.