Multnomah Heating, Inc.

Easy to schedule, arrived on time, resolved the problem in 30 minutes. Very professional and would recommend!

Excellent customer service!
Maintenance tech was on time & professional. I recommend this company.

Very professional and pleasant. On time and answered all my questions

Multnomah Heating was great!! Our service technician, Joe, was early & communication was excellent. Quickly tested that our components were working, & determined our control board was indeed faulty. Was able to promptly replace it, as well as fixing the improperly hooked wiring.

(Previous company I won't name, couldn't determine cause of failure, even replaced unnecessary parts, waited another few days without any communication, only to find out they fired him!).

Went almost a month without heat. Wish our home warranty service would've assigned these guys first! They were competent, definitely would recommend them, & won't hesitate to call them for any future service needs.

These two events occurred within a couple weeks of each other in August 2016. In both cases, we were forced to use Multnomah Heating (MH) by American Home Shield (AHS) as part of our Homeowner's Warranty Policy.
EVENT #1 We had a condensation line leak into our closet due to the drain line not being routed to the exterior of the house. (The end of the pipe had receded into the wall because it had become detached from the line set of the AC due to age - 28 years old). The owner came out promptly and discovered the source of the leak. He secured the line outside the exterior wall, but left an ugly hole that I had to pay extra to repair.
EVENT #2 A second leak occurred where the condensation drain line exited the overflow pan under the furnace/AC blower because the line had become clogged. That leak occurred because on the visit for EVENT #1, the owner did not inspect and blow out the entire line. He only re-routed it to the exterior of the house. Again, the MH Owner came out and said the line was clogged. He unclogged it, replaced a very small section of the PVC drain line, promptly collected the $60 Warranty deductible fee, and left. A couple days later, we had a major water leak through the ceiling in the hallway immediately below the furnace/AC drain pan. I called the owner and asked him if he inspected the drain pan, and he said it was fine. I asked him why the secondary drain line didn't work. He said he didn't know there was a secondary drain exiting the drain pan. That's because he, in fact, DID NOT INSPECT the drain pan. The secondary drain line was on the back side of the pan. I called AHS to report the damage. They contacted the MH Owner who told them that the pan was fine. So, not only did he mis-represent the truth to me, he mis-stated the facts to AHS as well. (See the attached photos of the ceiling damage and the pan that was removed/replaced by the same company that came in behind MH a year prior when MH said this same furnace was too old to repair and refused to work on it, but promptly collected their $60 and left). AHS wanted MH to come fix the problem, but I refused to let anyone from this company do any further work and potential damage to my property. The MH Owner, Joseph R. Innocenti, would not stand behind his work and pay for the $1000+ damage they caused because of his shoddy, incomplete/incompetent workmanship. And neither would AHS, who forced me to use MH.
I DO NOT RECOMMEND Multnomah Heating and will NEVER use them again. P.S. The same vote of NO CONFIDENCE goes for American Home Shield.

Hopefully not double posted but great job from Multnomah Heating. Jeremy was professional, efficient and friendly. Janelle and Joe also great to work with and reliable as always. Highly recommended. Pam

He arrived on time, addressed all our issues, answered our questions, and gave us a clear tutorial on our new equipment. Why would I use any other company when Multnomah is so good?

This company is amazing.
Janelle is amazing and extremely organized while Joe is always very prompt, and quick. Both very understanding if you have questions; all in all a great team!!
They recently stopped having emergency calls available but still tried to accommodate us to the best of their abilities especially b/c we have to go through our warranty company who aren’t very helpful.

Janelle in the office is super responsive which was especially helpful while having to deal with our home warranty company. Jeremy was super friendly and did the job quickly. He also ordered the needed part immediately upon diagnosing the problem to minimize the wait time and quickly submitted our claim to the home warranty company (which is a nightmare to work with). If you are cautious like my family during the pandemic, be sure to request that the technician wear a mask. They were super accommodating after my request. I’d use their services again for sure.

Very focused, answered my questions, proactive sharing of coverage information helped defray sticker shock.