Pyramid Heating & Cooling

Five stars for my technician, Randy. He was wonderful. He was very knowledgeable, helpful and answered all of my questions. I had some concerns that I addressed with him and he shared the company will follow up with me after further, more detailed review. I chose Pyramid because they installed my system as a new build and I figured they’d be familiar with the layout. Randy confirmed my suspicions that there were airflow issues on my second level (no damper was installed on the second level duct) and it could possibly be error of the initial installation. I’ll be back to update this review after I see how Pyramid handles this from here. Again, Randy was wonderful! Highly recommend this technician.

I can't recommend Pyramid enough! from the first call when our furnace went out, to estimating, to ordering and installation they were phenomenal. They were quick and patient with all my questions. Our furnace went out the week is snowed and they went above and beyond to help us quickly so were were not freezing. Do yourself a favor and use Pyramid for all you heating & cooling needs!

Pyramid heating and cooling go above and beyond!
2 years ago they installed our furnace and The service and quality was excellent, but the true test comes when something needs repair quickly.

Our air conditioning unit was initially installed by another company. Turns out, it was installed improperly and was working at half capacity!

We had an inspection for our home sale and a puddle was found below our main vent in the crawl space.
We had no idea what was causing this.
Despite how busy it is this time of year for AC issues, and the difficult diagnosis of the problem and locating the proper parts, Pyramid stepped up, and got the parts and squeezed us in on the only day available before our home closing!

Victor and his partner Randy were outstanding! They were on time, professional, courteous and explained everything to us! They did their due diligence and I felt so confident in the result.

I would use this company for all heating and cooling needs in the future!
Plus I love working with the customer care team Deanna and Jennifer; both are great communicators!!!

I called up Pyramid this morning to request a service on our wall furnace. They were able to get someone out same day! Deon, our technician, was so congenial, professional, and helpful. He took the time to explain everything to us and recommend some options to consider for ultimately replacing our old and outdated unit. We couldn’t be more pleased with the service we received and would definitely recommend them to anyone!

We have worked with Pyramid Heating and Cooling since they installed everything for our custom built home in 2006. Everyone from the customer service team, dispatch, repair and install have always been so friendly, professional and honest to work with which we have greatly appreciated through the years. Once again we have had a great experience with Randy and Pete who made it to us on short same day notice due to a malfunctioning furnace.

Thank you to everyone at Pyramid. We look forward to working with you for another 14+ years on all of our AC and Heating needs!

I recommend Pyramid H & C. Athen came out and looked at our home, our needs and then created several options for us to replace and upgrade our old system. They did what they said they would do for the price quoted and on time too! They were professional and friendly and did a great explaining things for us as well. Thanks Pyramid!

I have been a customer for several years now and I have been very happy. Just had my latest maintenance check and as always the technician was on time and very friendly. Justin was very professional, very thorough and explained everything he did. Feel very good about the service and would happily recommend them to anyone!

Just had my annual check-up on my AC with Deon and as always he was on-time, friendly and helpful. It is very nice to have a vendor whom you can count on with good service. I have been a customer for almost 8 years and Pyramid has always done a great job!

Deon Kishpaugh was our technician and he did a fantastic job. He took time to explain everything to me and also spent extra time helping to get my AC unit winterized (this was extra service above and beyond). Plus, he liked my dog and was friendly and had a great attitude. He took his time with me to make sure I was satisfied. Thanks.

I had a strange noise in my ducts and needed them cleaned. Pyramid was less than half the cost for cleaning as another company I called ($350 vs $900). Randy did a fantastic job finding and correcting the noise too! A duct in the crawl space needed to be strapped up better. We are so happy to have that fixed, and he didn’t even charge more than the cleaning. I highly recommend Pyramid. Fantastic experience!!!

Great service! Our technician Randy was awesome. He did an excellent and thorough job cleaning our ducts and vents using a vacuum and a brush to get all that caked on dirt and dust. It was way overdue. He answered all our questions about our HVAC system with knowledge and professionalism. He was also very focused, attentive and didn't waste any time getting right to work. We highly recommend Pyramid Heating and Cooling and Randy too.