Pyramid Heating & Cooling

From heroes to losers instantly. I had given them 5 stars and recommended them to friends and family due to timely service with heating system issues. As soon as they replaced my system, however, under a warranty claim but still after $5000 of labor costs, they have refused to respond to 3 inquiries regarding an out of the box failed Carrier Infinity Thermostat I was forced to buy when I opted for the Carrier Infinity furnace...something more or less forced as a decision by both Carrier and Pyramid for the alternates were beyond unreasonable in thousands of $$$ more cost. Covid is zero excuse after giving them 3 opportunities and chances to actually take my call or call back. Shame on Pyramid!

UPDATE 1-5: My backordered Thermostat was replaced today quickly and instantly I saw just how defective my old one was. Not only does it now follow the established schedules, it prompts me asking how long I want to maintain a manual temperature (something it never did before).

I 110% understand a backorder situation...the complete lack of notifying me of such or even returning my multiple inquiries over many weeks (being patient)....yet having a reply to a Google review on the issue within 2 hrs...is what garners a poor review that "could" continue to improve as Pyramid continues to regain my trust. A very long fact: it is FAR more expensive to regain a lost customer than it is to keep one. There are a lot of Carrier dealers in the Portland area.

We were very pleased with our annual furnace service. It was easy to schedule and the technician arrived right on time. Tony was very pleasant and professional. He got right down to business and got the work done.

We wouldn't hesitate to recommend Pyramid for any heating or cooling service.

Athen and Tony. were very knowledgeable, courteous and professional. They helped me understand what they were doing and took time to explain things to me. I had an air scrubber installed and we troubleshooted my filter system. With a maintenance contract with Pyramid Heating I am alwaysconfident that things will be taken care of quickly and professionally whenever I have questions or a problem.

Don't we all dread it when you go turn on the furnace and it doesn't work... I immediately picture a visit to Jiffy Lube to have my oil change and the team member explains if my car does not have at least 3 services, they are not responsible for my disabled vehicle...We all know the story. I went down the Google reviews and found Pyramid Heating. Hopped on their website and realized my search now rolled into after hours. I went on the online chat and listed my information and brief description. Shortly after I had an email regarding an appointment for the very next morning. Wow -Great!! Currently the town is experiencing a "Stay at Home" request from the Governor and only a handful of businesses are open. I wasn't sure if anyone would be able to come out to begin with. The next day a really nice man named Keith arrived. He was extremely knowledgeable, very helpful and figured out the problem really fast. He got it back up and running, provided some helpful tips and suggestions on what we could do to have the furnace running smoothly. I was so please to hear how reasonable their prices are. Finally my bill $170. Next day service? I didn't have to buy 3 services and sign a year long maintenance membership agreement! Keith was really an A+ knowledgeable guy who truly is an asset to Pyramid. I really appreciate this company even during our countries hard time. This really should be your first call when your searching for a Heating and Cooling company. I'm thrilled to now have my new go-to business. Highly recommend!!

I hired Pyramid for two jobs: 1) installing a new furnace and 2) duct cleaning.

General review: experienced crew but unreliable scheduling and poor customer service. They missed an appointment entirely, rescheduled and then showed up 30 minutes outside of the 2 hr time window they gave us. After asking, all the offered us was $25 dollars off of our $5,000+ contract... Overall, I was disappointed and will not give them anymore business.

1) The furnace installation went relatively smoothly. The guys accidentally cut a wire when they were installing the sidewall exhaust so we lost power to a portion of our house, including our internet. However, they fixed this within 30 minutes and it wasn't a big deal.

2) For the duct cleaning, I got a text only 15 minutes before our 2 hr time window stating that they would not make it out to our house that day and we would need to reschedule. A little inconvenient since I had just worked two 16hr shifts and had woken up early to let them in for our scheduled duct cleaning/had planned my day around the appointment.

So we rescheduled for another appointment and when the day came they didn't show up for the 2 hr time window they gave us (11am-1pm). Eventually the technician showed up at 1:30 and did a solid job as far as I can tell. However, we had planned our day around a 11-1pm arrival time and I had to reschedule other appointments because I was stuck at home until 1:30 to let the tech in and show him around.

I know other HVAC and duct cleaning companies offer an automatic discount if they show up outside of their 2 hr time window. Pyramid does not. I had to ask them twice and after that, all they offered was $25 off of a $5,400 contract. Disappointing. I will not be giving them anymore business.

Pyramid Heating is awesome. We have dealt with them for the past 6 years since buying my place for both our furnace and a/c maintenance and have never had an issue of any kind. Their staff is friendly and responsive, and their technicians as well, and very knowledgeable. Thank you Brian for diagnosing our furnace’s issue quickly and getting our heat back on today!

I have always been pleased with how efficient and professional pyramid heating and cooling has been. The technician Michael has been a joy to work with. A new technician came today, Deon, who was rude and unprofessional. He was misinformed and tried to charge me 3x what was quoted. This may be a glitch in their system with how many mini splits I have. But I turned him away due to his unprofessional behavior. I would have paid it but did not want this technician in my home. He could have handled it differently.

Professional, trusting, and efficient. They caught an issue with my newer furnace that I didn't even know about. Apparently during the install, it was never configured correctly to have the High turn on - only Low. Pyramid heating recognized this through a regular maintenance check and configured the unit. Handbook was hard to find online, and we didn't have one as it was a floor model installed by previous home owners. Glad Pyramid does good work.

Great job fixing the initial issue and prioritized fixing damage caused by a faulty part the next day. They didn’t charge me extra for the damage caused by their faulty part which shows great commitment to customer satisfaction. These guys and specially the tech Randy deserve our appreciation and respect

These guys are easy to work with. We have the 3-year maintenance plan and, even though it’s a lot of money up front, it really is worth it. We didn’t want to be caught with a big issue from not maintaining our systems so regular maintenance was smart, and the priority service from being a subscriber came in handy when the huge fires blew smoke in and our furnace needed a service. We got prioritized adequately and I could have asked for even sooner if we’d needed it.

The service techs always put on booties and are efficient, professional, and polite. They’ll answer all my random questions, too, like “What’s this light do?” And “Why do I need to have the fan on override?”

Finally, I was really impressed with the reception staff when they helped me find filters cheaper online than what they could offer if they brought them. Seemed so thoughtful of saving me money rather than trying to nickel and dime me. (FilterBuy is the place to go for filters, by the way.)