The Heat Pump Store

I'm very happy with the split that I purchased from The Heat Pump Store. The unit seems to be working perfectly. One other note - the technician who came out and did the yearly service on both the indoor and outdoor units was very pleasant and helpful to work with. In other words she didn't seem to mind all the questions I asked her - I wanted to see if I could do my own yearly service but after watching her do it I no longer wanted to try and do it myself. My interactions with this outfit have always been pleasant and they are a professional and helpful group of people. I highly recommend them and the Daikin products that they sell and service.

From the first meetings with Rhonda, to the installation with Juan and Miriam, I’m happy to say that my experience with the Heat Pump Store was professional and personable throughout. I’m absolutely thrilled with my new system and can’t wait to see how we fare through some of those extra hot summer days. I definitely recommend them to others interested in upgrading or augmenting their home’s climate.

When our existing heat pump system failed, The Heat Pump Store responded promptly, repaired what they could, and when it became clear that part of the system needed to be replaced provided a well structured, comprehensive, and competitive bid.

Despite what must have been a flood of business when the temperature spiked at 96 degrees, they provided a reasonable schedule and, when another project was delayed, got in touch and performed the installation much sooner than expected.

The installation when smoothly, their staff was cooperative, responsive and cleaned up the site completely on completion.

The new system is functioning flawlessly and post installation support has been cheerful and prompt.

There may be companies as good, I cannot imagine a company that is better. -Gordon Haber, owner Lakeside Bicycles

I have used this store twice. Excellent customer Service, competitive pricing, hardworking and reliable contractors. Particularly want to shout out Rhonda Durham who does the consultation and quotes. She's very experienced and thorough and follows up and checks in to make sure everything is satisfactory.

Tim Sharp and his team did an amazing job installing our ductless mini-split/heat pump! They arrived on time and got right to work! His team was professional, polite, courteous & efficient! Installation was fast and we were enjoying the benefits of our new Daikin heat pump same day. Definitely recommend-- FIVE STARS!

Rhonda and the team at the HPS were professional and flawless from conception through installation. We had a gap in understanding about what and how much we needed from a ductless system, but knew that the investment made sense for our situation. Rhonda came to our home to look at our house and listen to what we wanted to do. She helped us find the system with the right amount of capacity for our current budget that allowed for expansion in the future should we want to expand. The bid was 1-2k less than the other bids we received for the project. With Rhonda we felt heard and that our budget was in capable hands. Scheduling installation and payment was a breeze. The installation team was professional and answered questions that came up while they were working. It really was like having friends doing the work. We will 100% come to the HPS if we expand our system. Could not recommend this team more!

Rhonda at The Heat Pump store guided us through installing a mini-split in our SE Portland home. The unit functions well (although we've only experienced the heating side so far). It's quiet, reliable, and effective. Rhonda is knowledgeable, friendly, and responsive. Recommend.

All the 5 star reviews are legit. Rhonda came out and gave us estimate and followed project to completion. She was great to work with. Communication and scheduling was outstanding. The unit is super quiet and efficient. Wish other contractors were of this caliber. Just a top notch organization.

Rhonda Durham came to my home and explained what the ductless system could do. Her details included specifically where the best placement would be for my home, what to anticipate, cost, and other information. She was very reassuring and easy to work with. . . and she was so right.

My daily costs per my PGE app since the installation shows my daily costs have dropped from around $5.45 daily to around $1.42 daily. The ductless heat pump is saving me $4.00 a day!!

Also, Rhonda was correct about the placement of the indoor unit. Previously, I was dependent upon wall heating units. My home had pockets of heat and the hallway was always chilly. But now thanks to Rhonda's advice the room temperature is cozy and consistent no matter what area I am in.

My expectations have been exceeded both financially and comfort. I highly recommend Rhonda and her team for home heating and cooling.

Thanks so much!!!!!
Paula Gibeson

I can’t say enough good things about The Heat Pump Store. Rhonda was very knowledgeable and got us a fantastic unit. Christian took his time figuring out the best place to install the unit and listened wonderfully to our needs. Ken figured out how to make the electrical work and looked great. Everyone was such a pleasure to work with and I will definitely be recommending them to everyone who can use them! Thank you again to making this process great.