Ben's Heating and AC

Ben's Heating and Air has been wonderful to our family. We had a complex old gas system that needed replaced. After several bids from multiple companies, we decided to go with Ben's. We made this decision because they were willing to work with us so that we would not need to remove newly installed hardwood floors and developed creative solutions to solve the current problem and prevent ones in the future.

They maintenance our heat pump annually. Each time they are professional, on time, and answer any questions we might have. Recently, we had an odd problem with our unit. The tech arrived and performed the analysis, shared the results with me and answered our questions. Due to the odd issue and the relative age of our system, all parts and lobar were covered. We were very thankful of their honesty and prompt action.

We often stated, "this was the best decision during our remodel" when we walk into our warm home in the winter or cool home in the summer. Thank yo Ben's Heating and Air. We look forward to continue working with you in the future.

Brett was here on time and extremely friendly. He gave us advice and was honest with us. The news wasn't exactly what we wanted to hear, but Brett made sure we understood why it was necessary.
Highly recommend Brett and Ben's Heating and Air Conditioning

Ben’s Heating and Cooling was professional, helpful, and responsive from the start. The folks at their headquarters were really friendly and got me set up quickly. The technician was very knowledgeable, thorough, and informative. I would absolutely recommend working with this company!

Alison was great. Personable, professional and practical. Handled a scheduling mix up like a super star and identified a couple of things I was glad she brought to my attention (one was an FYI and the other required a replacement part). I’m never disappointed with their service.

Bret arrived for some air conditioner maintenance today and did a fantastic job. He was very thorough with his work and excellent at laying out the options in an easy to understand way. All in all, fantastic work, and a great technician.

We just had our ducts cleaned by Ben’s. They did a great job! Our technician, Angelo, seemed friendly, very detail oriented, and knowledgeable. We will definitely use them for any future HVAC needs!

Angelo, my technician, did an excellent job and was very professional. Called to give me is ETA, showed up on time, serviced the HVAC, then gave me a full report. He couldn’t have done a better job. I’m very impressed with his service and the company. Would highly recommend them.

Purchased a ductless mini split from Ben's. The price was competitive and the service exceptional. The salesman giving the bid worked on a number of different quotes, quickly answered questions, and was generally respectful (I'm writing this during COVID) and responsive. Supervisor came out a few days before the install to double check all was in order. Owner came out after the install as well to follow up. Finding people who show up and finish on time and in budget can be challenging. I found Ben's service in this regard to be superlative.

My technician, Brett, was prompt, professional and knowledgeable,. But beyond that, and even more importantly, he went above and beyond the call of duty to return after hours to replace a part and insure I had heat. Who does that these days? I highly recommend this company!

I cannot say enough great things about my experiences with Ben's Heating and Cooling. If you have a complicated system/job, you need these guy's experience and help. They are more than helpful; they listen and are super responsive. They do what they say they will do when they say they will do it, and their prices are more than fair. My story follows:

To start, we bought our house about 8 years ago and the heating unit has never performed well; I'll get to why shortly. On 2 occasions in the past, we reached out to Ben's for repair work on it, initially because of the maintenance sticker on the unit had their info. And though the unit was REALLY old, they did what they could to limp it along as best as they could (at our request). Well, after (what ended up being) 42 years of service, the furnace finally had had it. I called up Ben's because they had been so helpful in the past. Because we had a situation where we did not have any heating (and it was starting to get really cold outside), they gave us priority to come out and get things going.

Keith came out and did a great job listening to my concerns and made some great recommendations. When it became clear that our house was going to be more than just a swap out of old unit to the new unit (we also wanted to add AC to the house), he brought in Brandon (Keith's manager, I believe) to come out and see if there were any other considerations that needed to be addressed to make this happen. I'm glad he did, because he found that there would need to be some drastic changes to how the unit would be installed to accommodate my requests (this due to the space constraints in the location the furnace was in and what we wanted in a new system). I really wanted that AC, so we talked about some clever ways that they could make that work. In the meantime between when we settled on the equipment I'd need and when they could install it (only a few days later), Brandon offered to have space heaters brought out to the house for us, and they did a couple hours later that day.

To take a story that is already going long and summarize: what we ended up doing was moving the location of the furnace/AC stack to a place in my house with more room for it and altering the duct design to suit the new location. This allowed for much more even air flow in my late 70s 2-story house. The problem was that the house's duct design was compromised when a previous owner (probably in the late 1990s), had had the basement finished and the contractor (who obviously had no experience with duct design) just hooked up the vents the easiest way possible, with no consideration to air flow/pressure. Our downstairs media room was ALWAYS cold, as was our family room (these locations are at the extreme ends of the house).

When Bruce (the lead installer for my project) came out the Friday before the work was to begin on Monday, that is when I was absolutely sure I was working with the right company. Bruce came up with some great ideas to take a simple idea I had: 'let's just add AC while we are getting a new furnace', and detail it out and turn it into a workable solution. Due to the complexity of the job, it took 2 and a half days to get the system installed and calibrated, and Bruce, Walker and Austin were fantastic to work with. Great guys and they worked hard each day, all day.

Their results speak for themselves. I got a new thermostat with the system (Honeywell with remote sensors, Ben's sells them) and it is showing even temps across all measured rooms in the house (never more than a degree or two) variance. I consider that to be amazing in this house, and this is not a multi-zone system either. Here is what it is: the right system, the right design, installed and setup by the right people. That is what you can expect from the team at Ben's Heating and Cooling. Thanks for reading this and I hope you will consider Ben's for your heating and cooling needs as well (easy or complex, they do it right).