Morris-Jenkins

We have been using Morris Jenkins for years now and have never been disappointed. This morning Julio came out to replace our sink disposal and was fantastic. He was so kind with our three year old (who was fascinated by him!!). He was able to identify the problem with our old disposal very quickly and made sure to explain it to us. He then presented us with several options for a replacement and didn’t push any of them on us, letting us decide which one we were most comfortable with paying for. Before he left, he even allowed me to take a photo of him “fixing” my son’s sink. My son had asked if “the guy” was going to fix his sink next as I was driving him to school, so he will be thrilled to see the photo when I pick him up this afternoon. All in all, we are very happy with Morris Jenkins and Julio was not only a fantastic representative of the company, but a wonderful person.

Wow! Zack was amazing! He was polite, respectful, listened to my concerns, and explained everything thoroughly. He took his time and made me feel comfortable that what he needed and suggested to do was the exact right solution for our problems/concerns. Thank you!

Also, Jason came later in the day to clear drains and fix kitchen sink plumbing. Again.. amazing service. Jason gave us options and worked with is to select the best solution (not the most expensive one). He was respectful of our home, took his time and triple checked the quality of his work.

I appreciate the attention to detail and superb customer service exhibited by Morris Jenkins employees.

This was our first experience with Morris Jenkins and it exceeded all of our expectations. Our technician was Ryan and he was beyond AWESOME! He was very thorough and always was letting us know what he was doing or what was going on! He also was very open with pricing as well which we appreciated! Ryan really knew his stuff and was very knowledgeable especially because my husband and I know nothing about hvac units. He was so sweet to our dog and was also super nice and playful with my toddler who wanted to follow him around every second! Thanks to Ryan we have a better understanding of what was going on with our unit and feel confident and happy to use Morris Jenkins again! We loved our experience and cannot thank Ryan enough! 11 out of 10 recommended Morris Jenkins!!!

Tony, the repair tech was exceptionally excellent!! His promptness, professionalism, and proficiency were super great! He not only accessed the issue with our downstairs air condition unit fairly quickly but walked me through a visual of the problem. Within a small amount of time, we had air again! Tony, also discussed proper and preventive maintenance care of our air and heating systems. He is a veteran technician with incredible people and maintenance skills! The call for service was equally impressive with the service rep, Crystal, An email and text reminder of the appt and arrival details was helpful also in ensuring timely service. With Morris Jenkins, you don't just receive five-star service, it's five-star specialists! The service was priced very well too. I was shocked to see a bill that I could pay. They are the BEST! Call Morris Jenkins! You are going to be very satisfied!

Today I had the privilege to meet Matthew Blue the service tech that so promptly came to my house to service my AC this morning which had stopped working during the night. He was so very pleasant thorough and is very knowledgeable of his job. He communicates well and explained what was going on so even I could understand 🤪! We have been blessed with several awesome service techs since Morris Jenkins installed our new system several years ago! I apologize if I am using the wrong job title. We are due our annual maintenance service soon hopefully we will see Matt again! Keep up the great work, you represent Morris Jenkins in a very positive manner. Mr. Jenkins should be very proud to have you on his team! Stay Safe! We appreciate you!

From beginning to end, our experience with this company was amazing. The dispatcher was very friendly and helpful and was able to send someone out the same day to help us with our AC. Seth was friendly, professional, and knowledgeable. He was able to diagnose and fix our issue quickly and pointed out some other issues that would likely be under our manufacturer's warranty. The price was very fair! We had such a good experience we signed up for their maintenance plan.

We were passing one of their employees on the road and he was making a left hand turn. He had his truck at an angle over the line and his driver side mirror was out in our lane. We tried to miss it but the mirrors hit. We got turned around he was gone. I consider that a hit and run. We called the company and we can’t get no one to call us back. Safety is a priority but I guess they care less about it. If they can’t take care of the drivers and they’re bad driving why use this company. I will make sure that people know about this company. So watch out for their drivers cause if they damage for vehicle that will not pay!!!!

Our unit which was 11 years old sprung a leak. After speaking with the technician we decided to replace the unit. With temps being in the 90’s, and also having an 11 month old daughter to keep cool, Morris Jenkins made sure to charge the unit so we had a/c until we had them come to replace the unit, which was done by the next day. The salesperson Bud came out and explained everything to us and took care of the financing. Not long after Justice, Joey, and Brandon came to install the unit. The whole experience was great. From the first call regarding the issue to the replacement unit being installed was within 24 hours. Every person we dealt with was knowledgeable and professional. I am very impressed on how well Morris Jenkins handled this issue and can’t say enough nice things about how the people we came in contact treated us. This just reaffirms why we have stayed loyal to Morris Jenkins all these years.

Our A/C went out at 10pm on a Friday night. We were leaving the country in a few hours on an early AM flight. The receptionist who handled our call was prompt professional and very friendly. She immediately got in touch with a technician for a late Friday night repair. Pat O'Grady promptly came out and was very courteous friendly and efficient. He quickly diagnosed and fixed the problem. He was great to work with and discussed the issue thoroughly with us including things to watch for in the future. He gave us his personal number and email for us to contact him while we were out of town should there be any further problems. Every interaction we have ever had with Morris-Jenkins has been excellent. All of their technicians have gone above and beyond in their efficiency thoroughness and customer service. Pat was certainly no exception to this. I would highly recommend their service to anyone.

Cole came out to complete our routine maintenance today and he was PHENOMENAL! From the moment he arrived, he had the best attitude, a smile on his face, and was genuinely interested in getting to know us and why we chose Morris Jenkins. He was also so sweet to our pup! After he completed a thorough review of our A/C unit, he took the time to sit down with us, explain what he did, and make a few recommendations. He was informative without being pushy and it truly felt like he had our best interest in mind. We really enjoyed meeting Cole and appreciated the wonderful service he provided. We LOVE Morris Jenkins and always have such a great experience when they come out. Thank you Cole and thank you Morris Jenkins!