72 Degrees Heating & Air Conditioning

These guys were great. I called them because a buddy recommended their work. They were quick to respond to my initial call asking for information, and each of the guys doing the work was very professional and courteous. The day of the installation was incredibly hot. Despite this, they worked a very long day to make sure my new AC unit was operating before they left. Tim was great about answering all of my questions. I highly recommend 72 Degrees.

We hired 72 Degrees after another company in the area failed to returns calls to schedule an appointment. I am so grateful for this. Edward, our technician was great, he fixed the air conditioner on the first visit for a 1/4 of the price quoted by the competitor. The whole visit, including fixing the unit was only about 30 minutes (shorter than the diagnostic visit of the competitor). Thank you Edward and 72 Degrees!

This review is from a very satisfied customer. The entire crew from 72 degree Heating and air were true professionals. Edward who got the process going was very sincere and answered all my questions to the actual installers Parrish and Jeff. The installers were a finely tuned machine. I could tell they have worked together for awhile. They completed the entire install in 6 hours. All the old unit taken out and the new one put in and running. They answered all my questions and explained everything to my satisfaction. I could tell they enjoy their job and are very good at it. I highly recommend to everyone these are the folks I would want to handle my AC and Heating needs. Thank You guys for a job well done.

From beginning to end. Outstanding service. Yvonne was so great. She listened and sympathized. She kept me on the phone until she confirmed a time for today. She was so nice to talk to.
Edward was just as awesome as all the reviews said he was. I just assumed that the tech wouldn't be here on time and boy was I wrong. I was 15 minutes late getting home but he started without me and had the problem figured out before I even got here.
I could not have asked for anything more. They are stuck with me forever now.
Thanks Yvonne and Edward.

I used to LOVE this company and got my in-laws to switch to them as well. Ever since they changed management the service has gone way down! Prices for parts/repairs are higher then everyone else, they are NOT responsive and today I was given a price for repair/service that was almost $300 less then their quote, they came out the same day and my house is cooling off as we speak. I have switched and will never use this company or refer anyone ever again.

Update: I received a call from the Service Manager after he looked into my situation and he was very willing to come to a reasonable solution to the matter. I really do appreciate when a company is willing to admit being wrong and then go above and beyond to rectify the matter. For this I am changing my star rating, and will likely give them another chance with the maintenance of my HVACs.

For reference: I expected to pay for a $40 visit but received a $311 charge on my card. I was told they would diagnose it and call me to get permission to perform the work, yet they performed work on my unit without my or my property manager’s permission. And when asked what name gave the permission, they have no answer. The manager said she would call me back after she spoke with the technician. I called the following week and she still had no answer. It has been a month, still with no answer. I was also told that they could go out and remove the part to give me my refund. Really?!? It’s my fault that the technician didn’t get proper permission?
A good note, the people on the phone are VERY nice and not disrespectful in any way throughout this whole mess.

What a great experience from my initial call to get a quote to replace a 14 year old unit to the actual installation. They were eager to come out and walk us through the options and requirements without upselling any unnecessary additional equipment. When the owner takes his time to come to our home personally and volunteers his personal cell phone number to ensure satisfaction, you can be sure that you will be more than just a transaction for them. Of 3 companies that quoted the job, 72 degrees was the only one that followed up the following day to ensure all our questions had been answered and earned our business. They promptly scheduled the installation on short notice, and were even able to schedule the installation earlier than requested. The installation team did a great job, working efficiently and professionally. Jimmy made sure the system was operating properly and was happy to answer any questions we had. We truly appreciate a locally owned company that is focused on positive customer experiences and quality work at a fair price. We will highly recommend 72 degrees to anyone that will listen. -Ben and Linn

I am shocked at the rating indicated on the website of 72 Degrees. I have found my experiences to be in the range of OK to awful. The company’s internal communication Is terrible. It is challenging to get one part of the company to talk to the other. The people handling the phones are mostly incapable. A recent example of poor communication - an appointment time was not honored. After receiving a text with the appointment time the day before, the technician arrived 40 minutes early. That might normally be viewed as a good thing but not in this case. The time was set by me very intentionally and coming 40 minutes early was not going to work. When I asked about the early arrival the technician said he didn’t know about the appointment time and was just told he had an appointment at my home. I could go on and on about this company, including my experiences and those of my friends, but I won’t. The phrase “Buyer beware” comes to mind!

Manny was most professional and accommodating. I had an emergency that delayed me from being home for the appointment. He kindly waited a few minutes until I arrived late; therefore I did not have to reschedule. He also helped me update billing for the maintenance plan.

Justin was very professional and friendly. I appreciate he was timely to the appointment time, and called ahead to let me know he was on the way. I have a problem with moisture in the crawl space, Justin was very knowledgeable about what needs to be done and how 72 ‘O can provide the service. I appreciate he was not pushy and I feel confident in his assessment of the situation.