Apex Heating And Air Conditioning Inc

My wife and I are planning on a large addition to our home. Two new AC systems would be required to handle the load. We wanted to interview local and family owned HVAC companies in the area, and thought we would give Apex Heating and AC a try since they are Preferred Carrier dealers.

I took a day off and had JJ come out to the house to review the addition plans that my architect put together. JJ said he would get with the owner to see if they were up to "taking on the job". I emailed JJ a copy of my plans. A week went by, no response. I emailed JJ to see if he received my plans. He replied and said that he had and would talk to Jimmy about it.

6 weeks later, no response.... I contacted North Carolina Heating and Cooling and had a better and more professional experience. Quotes for both a Trane and Carrier split systems came in line with my contractor's budget estimate for the project.

My experience with Apex Heating and Air Conditioning was a waste of time and a waste of a day off. I wouldn't recommend using a company that is willing to pass on a job opportunity because they view it as being too complex.

Very friendly and professional. Harry (hopefully spelled correctly) came out to our home in Apex. Could not have asked for a better first experience. Harry was super professional, asked all the right questions, and gave us up front/honest feedback. For all appointments going forward, I will personally be requesting Harry, thanks again for the awesome service!.

We awoke to 10 degree weather with no heat at 5:30 am! By 7:30 am Apex Heating was here — did I mention it was Christmas Eve? In order to service their customers, the owner was at our neighbor’s across the street, and JJ, the Operations Manager was at our house. Obviously doing technician work was not their normal job responsibility, yet they came out to help their customers in a difficult situation on an important holiday. JJ immediately fixed our issue, was respectful and friendly, and obviously loves his work! After this great experience, we will never consider using anyone but them for our HVAC needs. Merry Christmas JJ and all the folks at Apex Heating! Because of you we are able to enjoy our holiday with family in warmth and comfort!

I recently had an issue with my air conditioning unit. Kenny was quick to respond, professional, extremely knowledgeable and reasonably priced. I really appreciate Apex Heating and Air Conditioning! I have been using their services for almost 10 years and I plan to continue!

Purchased a new HVAC system from them in December 2020. The fan motor went out on the air exchanger in August, a mere 20 months after paying $10K for this new system. Received a bill for $550 for labor and trip charge to replace part......for a system LESS than 2 years old. AND can we talk about $550 labor and trip charge for a job that took about 1 hour to complete?! Totally unacceptable. If you can't stand behind your equipment for at least 2 years then it's time to find a new company to do business with.

Called to schedule an appointment for AC maintenance with this company. Came the day of service and no one showed up. Called to see what was happening and the representative told me that too may people were out of AC and i needed to reschedule. Very unprofessional, would not recommend to anyone
Edit in response to owner:
Not only unprofessional, but serious lack of accountability. The owner makes some points that I will rebuttal in detail:
1. "...representative was doing all she could to get someone to your house until you called at 11:31. At that time we tried to reschedule but you decided to cancel all together. "--I called to find out at what time the service specialist was going to show up, the answer the CSR gave was "I am sorry, too many people are out of AC and we need to reschedule" This is all well and good, HOWEVER why is it up to the customer to find out the service technician is not coming the job needs to get rescheduled? Its the responsibility of the business to inform the customer of any changes, that is just basic customer service.
2. "...in this case we were not at fault..."-- Really? Are you serious? All you had to do was give a proactive call to the customers you'd be unable to service on the day they were scheduled. If i had not called to find out if i was receiving service that day I would have been waiting all day. Yes it IS your fault, as a business you failed to manage customer expectations and rather than do better or improve your process you decide to shift the blame.

Had a great experience when we needed our HVAC system looked at. We were offered 3 different solutions based on affordability and how long the solution will last. We will be using Apex Heating and Air again when it is time to replace our units!

I've used Apex Heating and Air Conditioning several times, and I've always been happy with their service. They've done some repairs for me on two different HVAC systems and I also had them replace a system in a rental property. The employees are knowledgeable and always do a fantastic job. Most importantly, I feel like they are always honest with me and don't overcharge.

JJ came by this morning to give us a quote on a new AC system. We had a repair done recently by another company and with the age of our units thought they may need to be replaced. After getting answers to questions he asked, JJ went into the attic to check out the furnace. Right away he noticed a pipe not completely connected to the furnace, and he said this is why the air was hot. You were getting hot air from the attic being pumped into the house. He had what he needed to fix it and did that on the spot. He said the furnaces and units are in great shape and don't need to be replaced. We will use them in the future and will get a maintenance plan set up right away! Great experience and highly recommend!

Outstanding end-to-end service. The office staff was very polite and professional and answered many questions. Jimmy came out the next day and did a thorough evaluation to calculate the necessaryload, including measurements of every window in every room. I was familiar with Carrier and probably had more questions than other customers, but Jimmy was very patient and answered all of my questions. There was no hard sell, and we discussed pro/cons of annual servicing, replacing 1 vs. all 3 systems. The proposals were clear and the office and Jimmy were extremely responsive to additional questions regarding rebates/incentives, payment options, and technical questions. The proposals were significantly cheaper than 2 other companies, including "bundled" discounts from others if we replaced all 3 systems at the same time. We elected to replace all 3 systems because of rebates, and to avoid likely higher costs and longer waits during the summer, especially since each system was 17 years old. On the install day, 3 crews came out, all of whom were courteous and professional, and everything was done within 8 hours. The office also made financing and rebate submission extremely simple. Post-installation communication has also been excellent. Very happy with the product, pricing, and every person that I have communicated with at Apex. Even if the price was somewhat higher than the other 2 bids, I would have still chosen Apex given the positive interactions I had with their staff and other reviews.