Petro Home Services

Great service. My heating system stoped working. Petro scheduled a technician to come same day. Tech arrived and fixed the problem. I suggest you purchase their Premium plan if you have an old heating system. These contract covers a lot of issues and parts old oil systems, like mine, have.

We have had Petro Oil Service since Whaleco and must say service has been always courteous and responsive. The latest call was to repair a 24 year old heat pump. Unit stopped functioning about 7 am, in 8 degree weather, called customer service scheduled a technician for 5 PM, technician arrived at 3 PM and unit was working by 4:30 PM. I don;t think you can get better service than that.

The installation department at Petro is extremely unprofessional and unreliable. The management team will placated you and will not get on the phone to deal directly with you. They have no regard for your time so be prepared to have appointments “scheduled “ , Waite all day only to find out that no one was actually scheduled to come to your property. There is no follow up from management team or from customer service. You will only matter to this company when they are trying to sell you a product. If I could give the installation department a -5 stars I would

Good service , only I think the prices for the oil is good high

I’ve been with Petro for about 11 years. Any time I place a service call my response time is usually around 2-3 hrs depends on the type of service needed . If it’s a emergency I had service 30 mins. It’s a peace of mind knowing they on call 365 days with 24 hr service. Thank you keep up ur good work

I called Wednesday morning and the service was there in the same afternoon. I know the serviceman from previous visits. He is knowledgeable and friendly. He fixed the problem promptly. I have had Petro service, also under several other previous names, for over 40 years for a reason.

Oil to natural gas conversion and AC unit instillation.
Unfortunately the entire experience beyond the workers themselves was unpleasant. Petro accidentally filled my oil tank after it was scheduled for removal, which led to a billing issue that required multiple phone calls. Petro also sent the wrong permit requirements and continued to blame my township for their mistake when it clearly was petros fault that the 13k job being done was delayed for 4 weeks. Then after the work was done my water pressure was messed up and my specialized yoga mat was gone. I 100% doubt they stole my yoga mat, but I 100% do believe it was accidentally taken or thrown away. So the manager who calls me to rectify the situation jokes that he can guarantee his workers aren’t doing yoga, but offers a $50 credit to my account for the mat that coast me $80. The water pressure issue was resolved after they sent out a technician to fix it. So long story short I gave this 2 stars as it was a 6 week headache for something that I paid 13k for, and to be honest no one was actually apologetic when the issues were discussed. If I could go back I would use another agency, and only used petro because other places didn’t even mention the requirements of permits, which seemed shady to me.

Serviceman arrived within the time period arranged. I appreciate that the same person has been our serviceman for several years. Don't expect this with large companies these days but it's nice to have someone who has been to the house in the past.

After buying house, I called them to transfer service to my name. Their technician came out and tells us tank is too old, can't refill it. Funny, they refilled it a month back. It seems they are pushing to buy new tank from them even though tank is in good shape. Seller gave us service certificate which is transferrable, but they wont accept it. They don't honor their own word.

Petro is a very reliable company. My mom has this company for years and we have never been dissatisfied with their services. Whenever we call for service, we have always had same day service, even on weekends. Thank you Petro!!!!!