Paradigm Plumbing, Heating & A/C - Hooksett

I was first time home buyer and I needed a plumber. I was highly recommend to this company. I can say that my experience was amazing. I dealt with the owner himself I believe his name was Steve. Let’s just say I’m 4 weeks into owning my new home and it feels great to have an honest hard working plumber in my corner.

Out of the kindness of it's heart, my Hot water tank started leaking on a Monday night. Very convenient. I called a couple friends...no dice, a couple local plumbing and heating companies...no quick response. Paradigm answered the phone right away, patiently talked me through some steps that would keep me dry until morning and had a new Tank installed by lunch the next day. They also did some leg work looking into the Warranty on the existing Tank. This company is top notch. They don't treat you like another number, they do answer the phone and follow through on their commitment.

We purchased a wood pellet boiler from Paradigm a few years ago. At 2 a.m. our boiler stopped working. My husband found the problem and called the 24 hour service line and was told that they only had 1 technician for our boiler and they don't send them out at night. This morning at 7 a.m. my husband called again and was told that they are having problems getting parts for our boiler. When my husband asked what they were doing to find the part he was met with silence. So now my house is 45° and Paradigm has no plan to restore heat to our home. My husband is frantically calling around New England to try to find the part. Paradigm is leaving a family of 5, dealing with sickness, without heat for an undisclosed period of time and is making no effort to find the part needed.

New boiler and venting was the original job and it grew to an outside shower room! I’m so glad I hired Paradigm for the job. Dan and Jordan were a great team who took pride in their work and it shows! What a beautiful addition to our home!

Just needed a washer and dryer moved from one side of a closet to another. Guy spent half of the morning looking at it and tried to say it was a two day two man job. I told him to forget it my husband could do it. He came up with a "faster" one man solution. Left at 3:30 project not done and is charging me $900 fo labor when half the day was spent looking at options and his phone. I called them to discuss it and the service manager was awesome. Staff was very friendly. She apologized and credited me back some money and sent another tech out next day. The man was very polite but tried to excuse the larger than needed hole cut out in the wall, ignored the slice the guy made in the counter top with his knife, and tried to say he believed the guy deserved to be paid for the whole day. That "thinking and scratching their heads" for hours is part of the job. Wanted another $1600 to complete work! So all in all this company believes it should cost between $2,000 and $3,000 to move a washer literally 4 feet over. Have another plumber coming this weekend. Quoted me half the price. Just frustrated I wasted all that time.

Awful experience, take your business elsewhere. They charged my girlfriend $400 to examine her shower and tried to sell her a $3000 hot water heater instead of replacing the $100 valve that was diagnosed over the phone before the technician arrived. The repairman showed up without the part, refused to give an itemized receipt and tried to schedule a follow-up appointment to actually do the work.

Kevin (the technician) was awesome! We originally called because the upstairs of our home wasn’t cooling down.. It turns out there was nothing “wrong” with our system it just needed a good cleaning, and now it’s running awesome. Kevin was efficient, nice, and didn’t hang around longer than he needed to just so we could spend more money! Thanks so much for taking care of it so quickly!

First time using Paradigm. They were very friendly on the phone and got me on the schedule immediately. Called to confirm the day before and said they would be there between noon and 2pm. Showed up at noon on the dot. Tech was very good and walked me through the issues and what it would take to resolve it. Was finished in an hour. Timely, very professional. I would highly recommend them.
M. Reed

Owner Steven Labbe is such a nice man. The company he has built is incredible. Responsive. 24 hour service available. Can handle anything plumbing/electrical/HVAC. But where Steve really thrives is when he is given a challenge. Then his creativity, knowledge experience can really shine through. They even do wood pellet boiler installations. I didn't even know such things existed until I met Steve.

Thank you Mike Smithe for your professionalism today!!!! Not only did you take the time to explain many things to me about the furnace, and oil tank.. .you put my mind at ease!!!!! I feel that you take great pride in the service you provide your clients, and you are honest, and very thorough with explaining your recommendations. It’s very refreshing, wish there were more people like this. Thank you for providing top notch service!!!!

*** Also, big thank you to Julie for your professionalism and understanding this am. Your customer service was great! Thank You!