Paradigm Plumbing, Heating & A/C - Hooksett

Steve Labbe was recommended to me by my home inspector and exceeded my expectations. He not only got back to me in less than 30 minutes, but also met me at the property within the hour and had the quote to me by the next day. Highly recommend, great experience!

As a property manager I have hundreds of families that depend on our ability to marshall the right resources in the event of an emergency. Paradigm has proven themselves invaluable in those tight instances where we need emergency service. Their team has enough bench depth to activate the right resource and their capability is proven every time they dispatch. Paradigm... While they are our "go-to" team for emergency service; for routine plumbing, heating and AC issues they equally manage without fanfare or drama.

I have known Steve for a long time. His guys just did a heat install in my business. It could not have gone better. They were very professional and pleasant and even finished ahead of schedule. I would highly recommend Paradigm.

Had a boiler with consistent problems. Hired other plumbers and no one could figure out or repair my system. They came out right away and were extremely knowledgeable. They corrected all the issues and got the system up and running in one appointment. Great customer service and very friendly technicians. Will recommend them to everyone I know.

Long time former customer of Paradigm. We were always happy with their work. They installed our new Fisher and Paykel dishwasher last year, have done lots of our plumbing work, and work on our boiler.

In 2014 they installed a gas powered hot water heater for us. This was not an inexpensive job, well over $2000, as they had to do piping and venting. We expected not to have to deal with any hot water issues for quite some time.
We were saddened and surprised when that 4 year old water heater (normal use, 4 person residential home) bottomed out this past weekend.
Thankfully, the tank itself was covered under manufacturer's warranty.
We were told we did have to pay for labor, and to have a permit pulled.
Labor charges to replace a defective water heater that died through no fault of our own, were 3 hours @ $140/hour and 1 hour @ $70 for a helper to deliver the new tank. So that's $490.00 out of pocket.
Additionally, we were charged $300 for a "permit". I called our city clerk's permitting office. Maximum permit fee for the work we had done should have been $75.00; additionally no permit was ever pulled for the job.
I understand the quality of the tank was beyond their control, and that the warranty didn't cover labor. Am I happy about that? No.
But to charge us $300 for a $75.00 permit that was never even obtained? That's just wrong. They have our money. Unfortunately, they won't have any more of our business. We were looking at having them replace our entire heating system next summer, but we will hire someone else for that job.
Expensive $840 lesson learned the hard way.

editing to add that upon further investigation, the cost of the permit was actually more like $40.00 including application fee. The owner of the company is chalking up the $260 difference to "labor" to pull the permit. Our city is about 40K people, and I personally have never spent longer than 10 minutes there on ANY business.
I'm sorry, but that is just wrong. It's a small city, and I used to work for a heating company. They charged us 8 times the cost of the permit. If that's not taking advantage of the customer, I don't know what is.
I did receive the following follow up email from the owner after I told him I understood his position and I was sure he understood mine, and that no further contact was necessary:

Hi Bobbi,

Your permit has been pulled at $75 the rest of the charge is our labor to go and pull the permit and stand the inspection.

We will need to have a code official go there and look at your system.

I know you said not to contact you but the job will not be complete until we get you water heater seen by the code official and we will need to be there with the inspector of Concord. I appreciate your help in this matter. Please let me know how to proceed.

Let us know when you are available for us to come out with the inspector to approve our install.

Wishing you a better day,

I called three places when I had a heating emergency and this place came first (within two hours after I'd been waiting 12 hours for another place) AND they were the nicest. It isn't the cheapest by any means, but you won't regret using them.

The Paradigm staff, Rob and Al, were wonderful. They arrived on time, evaluated and fixed the problem, and double checked everything. They were courteous, knowledgeable, professional and explained everything they were doing. We couldn't recommend a better company or level of service. Great job Paradigm!

I’m happy to say that we’re 100% happy Paradigm customers and we’re never going back to another! We’ve had a pesky Baxi unit for over 6 years now and the thing has been nothing but problems. After being tossed around by several other companies I’m finally happy we got smart and called yours. The staff, including Deb, was so helpful and I felt like a customer from the very first phone call. I was in crisis, as we woke up with no heat, but Deb was so calm and nurturing on the phone that I can’t thank her enough. She relaxed me by telling me we’re ok and we know how to fix the problem and then we took it from there. My email was answered right away and it was like working with friends. The 2 guys that came out couldn’t have been any nicer and they quoted us 470.00 for the work – something that TCC was going to charge 1200 for! WOW! Not only were they great, but very responsible and I could tell they understood the unit they were working on, something not many in our area do. There’s a lot of competition out there but we want to make sure that people go for the best! We’ve lost a lot of money and had a lot of stress over the years with our Baxi…if we had only known! Thank you again!

If you're looking for a plumbing, heating and a/c contractor who has integrity, honesty, cares about his customers, has knowledge in all aspects, and has the crew(s) to match, then Paradigm is the company you should call. I've been renovating a house for the past two years. Steve Labbe, Eric, Matt, and now add Dmitri to the list, are the best. I trust them. THAT is a lot for me to say. They replaced my old oil furnace with a Viessman Vitodens. Best thing I'll have done for my heating bill. But even before that they were there for me. The furnace was the cherry on top. And I can't forget the office personnel. Those ladies knows their stuff. So I have a plumbing contractor for life now!

We have used them several times due to great service, on time and taking the time to explain! If you need something urgently or to schedule, Paradigm will be there to do it right!