Paradigm Plumbing, Heating & A/C - Hooksett

We hired this company to do a furnace cleaning and diagnostics as to why our furnace was shutting down. The customer service agent says it would cost $50 service call and $150/hr plus parts. The total invoice exceeded $820.00 which is very high. Also, the technician spent time on his phone talking with his "boss" about 40 minutes for which I had to pay for this time. The technician did a good job but he took over 4 1/2 hours cleaning and servicing our furnace. He never diagnosed the cause of the problems we were having. I asked about the cause and he simply said, "he could not duplicate the issue". The furnace is working well since they serviced it. But I will say they are very expensive for furnace cleanings and charge a huge markup on parts they provide. And I don't think it is good customer service to charge me for his telephone time either. I am a Maintenance Supervisor for a large property management company in Manchester NH and I called Paradigm because we used them for a emergency plumbing issue at one of our buildings we manage. But at these prices I was charged for a non emergency, I will think I will try to find another company that is more affordable. I am a senior citizen and belong to a few military organizations in the city and I felt I was severely overcharged.

I was having problems with heat in my home. I called Paradigm. First Eric came over to take a look at my system and give me an estimate. The estimate was extremely reasonable.. I immediately called to accept the estimated. I was scheduled for my repair work within just a few days. Eric and Noah came to do my repair. They were prompt, professional and clean! My heat works perfectly now. I am very pleased.

In summary, very pleased with recent (furnace) service as has been the case in all past experiences over last several years.

Jeremy demonstrated required skills and represented Paradigm very well.

Had furnace cleaned by Dan. He did a great job. Very professional and personable. Competitively priced giving value for the buck.

I was impressed with the job that Steven and Chase did with tying in our existing outdoor faucets with our existing deduct meter. They replaced our main water line into the house (preventative maintenance). Steve took the time to educate me on what he was doing each step of the way. He is polite and professional. Chase did a fantastic job of installing a new exterior faucet and running new water lines where we needed them. I highly recommend Steve and his team, you won't be disappointed!!

This review is long past due , but well deserved, I wanna share how amazing this company was to work with. I had quite a bit of work done from 5 mini splits, washer drain/hot/cold pipes installed, to my electrical panel being updated to a bigger panel as well as my first floor cast iron tub being reconnected with drain and faucet, these guys were easy to communicate with and were very respectful while doing there jobs, everything came out great and looks great , we had 1 issue with the electrical box that was a small issue but they came out within 24 hours after initial call an fixed the issue , paradigm is a awesome company to work with when you have multiple jobs to get done in multiple different areas as everything went smoothly, thanks again for the great service 👍🏻

Paradigm was able to schedule an appointment within days of my call (in a time when it's very difficult to find electricians, plumbers, etc). They ended up repairing my electrical issue within the estimate they provided. The work was quality and the electricians were friendly, informative and professional. They also made sure the area was cleaner than it was before they arrived.

We have had Paradigm do work at our home on several occasions. The most recent was right before Christmas when we needed to install a second bathroom very quickly to prepare for the unexpected early arrival of our Vietnamese exchange student! Paradigm worked with us to get the job done prior to his arrival, helped us with permitting, and worked within our budget. The gentleman they sent to do the work was friendly, professional, and knowledgeable. He did an amazing job and we were so pleased with the results. Also, we were so appreciative for Steve Labbe's great communication, answering our questions and responding to our phone calls. In whole, a great experience and we will certainly do business with Paradigm Plumbing again. Thanks for a job well done! ~ Bob and Lisa Seward

Our AC stopped blowing cold air. Called Paradigm! Dispatcher Julie was very nice and set us up with a tech for next day service. Geoff showed up on time, was able to quickly figure out what was wrong with the unit and fixed it. Friendly and reliable service. Will use them again!

I bought a new house this fall. Paradigm was recommended by my home inspector. They exceed my expectations. I had a Generator installed and Craig and Aric were amazing. They were on time, worked clean and were very professional. Well Done!