Paradigm Plumbing, Heating & A/C - Hooksett

I met the owner, Steve Labbe over the weekend while vacationing with my family members. There are not enough good things I can say about Steve; he is an extremely hospitable man. While spending an afternoon fishing with him, we had great conversations and made an excellent connection with him. I can say that I would feel confident in trusting the quality and professionalism that Paradigm provides because of how the owner carries himself outside of work doing good deeds for others with zero monetary benefit.

Two weeks ago I had water coming in from my main drain in my basement. Not what I had expected to see when I woke up that day. I called Paradigm and they had someone at my home shortly after.

They snaked the drain and pulled out a bunch of roots. They did this until they weren't bringing anything back up. They sent down a camera snake to confirm that the drain was perfectly clear that water was flowing smoothly out to the sewer.

The gentleman that came out was so professional and great to work with. I could not have asked for better service or a better outcome. Thank you so much Paradigm Team! Highly recommend!

I had a great experience with Paradigm Plumbing this summer 2019! The kindest and very professional young man Kyle fixed the problem we were having with our A/C unit. Another company tried and failed to fix the problem. It was no problem for Paradigm. Thanks again for the wonderful experience!

My wife called for an appointment to look at a tiny leak at our hot water connection of our washing machine.
The technician was at my house for 15 minutes and gave her a 200 dollar bill.
We were told that there is a 150 dollar minimum charge and a 50 dollar “ truck “ charge.
This was not told to us because if it was I would have never had them come for the size of the leak.
Beware of this company or at least now you have some idea of what is going to be charged to you.

We have been working with Paradigm for many years, this year they took on a large project with many issues. They have been amazing at addressing each and every issue with professionalism!! Kristen...I can hardly explain how this project would have not gone as smoothly without her constant communication and steadfast problem solving. We couldn't be happier and will continue to use Paradigm as our first choice!!

The wonderful thing about Paradigm is that it doesn't matter if it's a scheduled service call at 3:00 on a sunny afternoon or a burst pipe at 3:00 am on the coldest winter night. They always show up, are always ready, always capable and always unfailingly pleasant to deal with.

It is not easy to find people who excel at what they do and are a joy to have in your house. Paradigm succeeds at both. They are amazing!

The team at Paradigm is amazing! Im met with smiles and positive energy every time I talk to the owner Steve Labbe and his stellar staff. They’re professional, punctual, and really care about their customers. Glad to have them on my contact list!

Service quality is going down. BE-Aware of the time you get charged. Their technician was sitting down at the location for 30 minutes after the work was done and that I got extra charged. They take at least 3 +hrs for any job that's a lot to pay for the small heating system in the apartment. I been client of them for few years now. Last time they had to come 3 times, finding different problems with the same unit..My call was consider as a urgent call(ON WEEK DAYS)...besides calling them 3rd time. I think they have to take a pride in their work and come the next day for the 3rd visit. Every time the heating was on for a week and than stops. My experience with Paradigm plumbing for "Heating System" is not that good. I did complain at the office about over charged but NO USE..

Had my hot water tank replaced by Paradigm and I was happy when I was told my hot water tank was still under warranty. I only had to pay for labor.... However, I was not happy with the additional charges they gave me when I went over my bill. They charged 140.00 an hour( I guess that is the going rate) but what upset me was, and was never told to me at all (I had to ask what the 70.00 hr charge was for) they charged me 70.00 hr for a helper. Again, when I called and asked how much they charge per hour, Paradigm said they charge 140.00 hr....never did they tell me that there would be an additional 70.00 hr helper fee. When I called the office they told me that I was lucky they did not send out a 2nd certified plumber to help at an addtional 140.00 hr. On top of that, they could not get to my house until 12:30 ( no problem) but, when they showed up they said if they work past 4:30 the hourly charge would go from 140.00 an hour to 210.00 hr. (they called it overtime after hours pricing.I told him to stop at 4:30 becuase I was not paying that). So, of course the tech guy did not finish the job and stopped at 4:30 and had to come back out the next day and they charged me 50.00 service call fee(again) and when I said to the tech when he showed up that I was not happy with the 50.00 service call fee and the 70.00 hr helper fee he told me that im paying for his expertise and that I could have called a different plumbing co. I have always used this company and these hidden charges( or should I call them fees not told to me). I would have given Paradigm zero or minus stars but cannot. Will never use them again and I will tell anyone who asks about a plumber service never to use Paradigm.
Less.

Update: Steve tells me below "life is to short to feel this way". Well maybe if you didnt charge me over 900.00 in labor when this job should have taken 2-3 hours top. Paradigm was replacing the exact same 40 gal. tank that was leaking( still under warranty) so there was no cutting or adding pipe. Took them 7 hours to repace it and charged me an addional 70.00hr on top of the 140.00 hr for a helper. Lets see how you would feel if you were stuck with no hot water and being taken for a ride. Oh, by the way...I called his cell number twice and left messages with my number .....Big shock, he never returned my call....damn joke

I have used Paradigm Plumbing and Heating a couple of times now at my home. (Paradigm does residential as well as commercial work) In each case, I was very impressed by, not only the professional service I received, but also the "personal" service.

From the office staff to the technicians I felt like they truly cared about my plumbing problem and I wasn't just another service call.

If you are tired of being treated like a number, Paradigm will restore your faith in personal service.