Paradigm Plumbing, Heating & A/C - Hooksett

We used Paradigm for the first time last week. Our heat wasn’t working and our usual service couldn’t make it here for 5 days. Paradigm was here the next day. Quickly and safely diagnosed and fixed the problem, replacing a part. Spent time explaining our system and answering all our questions. Very reasonably priced. So happy to have found them—Paradigm will be our go-to going forward! Highly recommend!

I was referred to Paradigm Plumbing by my water treatment representative. I talked to Steve on the phone and he was out the next morning with a friendly and professional demeanor. He answered all of my questions and encouraged more, was polite with my kids, and was generally fun to deal with. I asked about a safety concern found during the pre-sale inspection which prompted him to offer to remedy the situation on the spot at no charge because he knew I had children running around. I can't say enough good about Steve and the experience and I am not even a paying customer yet. Thank you!!

We have been using this company for over 2 years for plumbing, heating, and AC maintenance, and I can't say enough good things about them! Today, technician Mike Smith came out to check on a leak that Paradigm had fixed a couple of months ago. It turned out that it needed a little extra work. Mike fixed it in record time, and we weren't charged a penny because everything was under warranty from the last service call. I recommend this company as often as I can to people in our area.

Big shout out to Hookset staff at Paragidm PHAC for their quick and efficient action to restore heat to my home. I'd like to thank their staff from Jim who set thing up to Eric who came and assessed the situation and to Matt and Dakota who worked through the entire day, without a break, to get the system up and running. All were polite, courteous, and punctual. Even the price quoted was on spot. I highly recommend them for all your HV/AC needs.

This will be a bit of a lengthy review but important for anyone who is looking for a reputable company for heating needs. About 6 months ago or so we were told by another company (I will not name them directly) that we were in need of a new boiler. Obviously not a small project, we wanted to shop around and make sure we were choosing the right company and see what the cost from several places would be. We were quoted for several options including boiler, oil tank, and even one that included a replacement for the water tank. These quotes were all from other companies that deal in this business.

Paradigm was the last company that we had come in and I cannot be more thankful. First, they had an employee come out (I believe Eric) and talked through our system and what he thought we could do. HE WAS THE FIRST ONE of four companies to suggest that we have a tech look at our system to make sure it needed to be replaced before we talk options for buying new.

Their tech (I believe Gage) came out and did a thorough cleaning and talked with me about what he sees and what can be done. He even found parts of the boiler THAT WERE NOT REPLACED DURING CLEANING WITH THE OTHER COMPANY WE USED TO USE during his time here. Not only was this found and replaced but noticed that (again, the “other” company) installed a wrong piece that was lowering our efficiency. He was the only person that I can think of that talked through issues that boilers run into and how Paradigm works to fend those off through their work. Gage did a ton of work to make sure that it was properly cleaned and ready for the upcoming winter.

By having Paradigm come out we have saved about $8,000 in the short run (and that number looks more like $10,000-$12,000 from other quotes). We know our system is getting on in years but are thankful that we found a company that we trust. They will be the only ones we use from here on. My biggest suggestion for those out there is start with the team at Paradigm. They know what they are talking about and are looking out for you!

We have two Rinaai whole house furnaces. Everyone is Very knowledgeable, professional, responsive and courteous. Customer service at its best! I wouldn’t use anyone else.

This company hires employees who listen well, have top notch people skills, and know their stuff. I trust them and will never use any other company in the future. GREAT job Paradigm - Craig and Steve were absolutely a joy to deal with. BEST ELECTRICIANS OUT THERE! I HIGHLY RECOMMEND Paradigm!!!

I had problems at one of my rental units and called Paradigm. It was a tough call which they ended up going out two other times on this boiler system in the last month.

The third time I was getting frustrated and Steve Labbe, the OWNER!, answered his phone at 7:30 at night on a holiday weekend and went out to my rental property personally to fix the boiler. When talking with Steve the next day he explained what happened and never charged me for the two prior calls.

Later on I found out that one of the calls was billable and he gave me a free part on the other one. It is very refreshing to have someone you know works as hard as Paradigm does to keep their clients happy.

I will refer Paradigm and keep smiling that there is a company out there that has the true values and character of a company I really enjoy doing business with.

I look forward to doing more jobs with Paradigm. Happy New Year!

Jeff Brown

On Saturday I had a leak in my main pipe, and was it flooding my basement. As a first time homebuyer we had no idea what the problem was or where it was coming from. Calling first thing on a Saturday- we didn't think we would get anyone out as quickly as they arrived! We called and they showed up less than 30 minutes later! They were fantastic! They answered a million questions, and worked so diligently. The team took great care, and would recommend to anyone! Thanks, Paradigm!

Paradigm plumbing has been great-Steve Labbe and his team do high quality work, they take the time to explain their recommendations, they follow through, and guarantee their work. We just moved into our home and so we needed a lot of work to be done, and all of it is done well, on time, and on budget. Thanks for being so trustworthy-we are new here and it is a great welcome.