Paradigm Plumbing, Heating & A/C - Hooksett

I cannot say enough nice things about the crew at Paradigm Pluming and Heating. We recently purchased a home in NH, and needed several things done: a gas-line extension and dryer hookup; a transfer switch; an additional mini-split. Working with Paradigm has been great at every step. Fair, accurate estimates. On time for work. All the skills needed in one shop. Familiar with local code officials. Genuinely nice, knowledgeable folks. Eric, Craig, Julie, Cindy, Matt, Steve, Noah and Dan - just a pleasure to work with them.

Craig and Steve were wonderful to work with for my electrical needs. Professional, on time, worked within my budget for the project. I have used Paradigm for 12 years for all sorts of projects and will continue to do so.

Doing a second review here... the main work I had paradigm do was a gas line installation for a gas dryer, and a transfer switch. I also had them do the gas dryer hookup, including NG to LP conversion.

This proved to be much more involved than expected and the tech spent 3 hours making sure everything was done, and done right. The kind of integrity and customer care one hopes for, but rarely finds.

I think Paradigm is awesome, and am looking forward to the mini split installation they're doing next week.

Kudos to them.

Cameron came out to conduct our annual inspection of our oil tank and heating. Amazing customer service, professional, polite and a master of his craft. Walked me through the inspection and professional advice on our old system. Great People, Great Company highly recommend

Before I start, note that this review is coming from a fairly minor service. As such, it doesn't reflect a "high caliber" item that may come with more difficulties, complications, complexities, etc. This is NOT to devalue the service itself, but I imagine an entire system installation is more involved than a regular maintenance.

I recently called upon Paradigm Plumbing and Heating knowing one of my great friends is actually their HR Manager. My wife and I moved into our new house in Goffstown, NH a couple weeks ago and we know our boiler hadn't been serviced for a couple years. We needed to call someone in to see if we could continue using it for a bit, or if it was a time bomb.

Our technician, Ed, called early on the day of service and actually got out a little earlier than anticipated (I'm up at 5:30 AM any given day anyway, works great for me). He was punctual, respectful, had a great sense of humor, not for nothing, and took care of all the little items our boiler needed.

The bill ended up being incredibly reasonable, but to be fair we lucked out that the boiler was still in great shape for its age.

I was very happy with the service provided by Ed and Paradigm. Even though this was a more run-of-the-mill service, what this shows me is the standard Paradigm provides. Word is Goffstown may be converting our street to natural gas. If they are, I would not hesitate to call on Paradigm for the system installation if Ed is representative of the services they provide!

We’ve been using Paradigmn for many, many years now! Their services are always fast & reliable! We've even had emergency situations and they were there in no time! I've also been sent thank you cards and gifts as a sign of appreciation and was fortunate enough to join their 2016 holiday party! Thank you to Steve and the team at Paradigmn!!

We have used Paradigm several years in the past for our boiler maintenance always with good experiences. Service is always prompt and employees are always pleasant. This call was for central A/C repair. Within 10 minutes of arrival it was determined the A/C could not be repaired and needed to be replaced, which is fine, however; the technician spent the next 45 minutes taking pictures and gathering information "so no one would have to return for the replacement estimate". Not only was I charged the $50 service call fee, I was also charged the $150 hourly rate - I guess for the hour he stayed taking pictures and notes? Paid $200 total and I was never emailed or called with any estimate.
Boo Paradigm!

I have used Paradigm for all my plumbing needs for several years now. They have always been responsive, on time, and have performed good work. Last winter I needed to replace my combi boiler heating system. Needless to say this is a major purchase so I decided to see if Paradigm would quote it.

Eric from Paradigm helped me spec out a new system, explaining the pros and cons of a combi boiler vs a tankless boiler with an indirect tank. Ultimately, that is what we decided to go with. The system chosen was a Viessmann Vitodens 100 with a 42 gallon Vitocell indirect tank.

Despite the acute supply chain shortages in 2022, Paradigm was able to install the system about a week after providing a deposit. Jim kept me informed of their progress via text and email and answered all of my questions promptly. Isaac led the installation and was prompt, courteous, and extremely neat. The install does take 2 days so bear that in mind if you do an installation in the winter.

The system has been running since mid January of 2022, and has performed well. One of the things I like most is that the boiler is Wifi enabled and can connect to the Viessmann app where you can see your gas consumption over each day, week, month and year, as well and other parameters of the boiler such as the heating curve, and also if the boiler requires maintenance (haven't seen this work yet). It makes it easy to see how the system performs over time. My only criticism is that I would have liked to have someone help optimize the heating curve to get the most out of the condensing boiler.

After the install was complete, I received follow up correspondence from the Paradigm office and from the owner, Steve, to ensure that I was happy with the system and thanking me for the business. This was definitely not expected and shows the superior customer service this company provides. They are not the cheapest plumbers, but they're also not outrageously expensive and I have never had to call them back to fix their work. And for a system that I hope will last the next 20 years, I'd rather pay a skilled professional over simply the lowest bidder anyway.

Paradigm was highly recommended by Jeff Bradley at Indoor Doctor. My experience with Jeff was exceptional so I called Paradigm for HVAC and electrical repair. My first contact at Paradigm was with Jim Briere, who helped with clarifying my needs and scheduling. The techs who performed the services, Craig, Isaac and Cameron, were on time, responsive, customer focused and extremely knowledgeable and efficient. My thanks to the Paradigm team, you exceeded my expectations!

We had a mini-split system purchased and installed by Paradigm and had a great experience from the sale to install, all staff were professional and friendly. They went above and beyond our expectations. They did not leave until we were comfortable operating the system they went the extra mile! Thank you Paradigm! Highly recommended and will use them for other projects!