Residential Heating and Air Conditioning

I would highly recommend Residential Heating and Air! On Valentines Day when the temperature was 40 below zero wind chill, I woke up to my house at a a chilly temperature of 26°. I called and within 15 minutes, Chris, the owner, called back and was there an hour later. He said the furnace went out, and was able to install a new one by himself. Talk about costumer service! Three hours later I had heat!! I have used Residential Heating and Air for 20 years and would give them an A+ Thanks again!
Bennet

The price was competitive and the workmanship was first class. I replaced an old furnace with a high efficiency furnace, so we had an tough problem to solve on how to vent the PVC pipes. My utility room is finished (not my doing), so it was very hard to figure out the best solution, but the installer figured it out and did a great job. I would recommend this company.

I highly recommend Residential Heating and Air Conditioning. My furnace was red tagged during a routine tuneup on 12/6/17 (12 degrees that day) by CenterPoint Energy and they couldn't get a new furnace in until the next week. Residential came on 12/7 with a bid cheaper than CenterPoint and I would have heat the next day (12/8). Bob the installer was very professional and courteous.Chris, the owner, was very personable and a pleasure to work with!! Thank You it's nice to be warm again!!

Residential heating and air was great. I had a furnace and air conditioner installed. I had 4 bids done. They were affordable, honest and didn't give me a sales presentation. They completed the work in a timely manner and followed through on exactly what they said they would. I would refer anyone to them.

I've had multiple issues with this company. First, the salesman who came out to my house to give me a quote was confident that they could install a high efficiency system. He gave me a great quote and I decided to go with Residential Heating over a competitor. When the installation technician came to install the system, he said it would be extremely difficult to install without tearing apart portions of my basement. In the end I had to go with a standard efficiency system. System ran just fine after the install. The weather cooled down and I didn't run the AC for awhile. It warmed up a month after the install and I turned it back on and nothing. After tinkering with things for an hour, it randomly kicked in. Here we are another month later in a warmer day and I turned the system on again. 2 hours later still nothing, not turning on at all. I have a technician coming soon to do the initial "startup" anyway so we will see what's going on then. At this point I am not pleased and would not recommend.

Our AC died this past May, about a month before my wife was due with our first born.. needless to say it was a bit stressful. I received quotes from 3 different companies and ran the information by some trusted family friends in the HVAC trade (who aren't licensed in Minneapolis so I couldn't hire them). We chose Residential to replace our dead AC and install a new furnace because of the product, the price point, the genuine care they displayed and the fact that they could complete the project within a few days of receiving the go ahead. In addition to that they explained all the products and their purposes so we had a full understanding of how to choose and use our new system efficiently. They made sure we got all of the available rebates and after the system went in they made sure our city permit was closed so that we wouldn't have any problems in the future. I am very glad we chose Residential Heating & Air Conditioning.

On 10/25/16 we had rotobrush duct clean service from Residential Heating & Air Conditioning Inc. Around 9:45 AM I received a phone call from the associate and informed me the team will be in my house in about 20-30 minutes. With appointment at 10 AM, this is an excellent information. Upon arrival, Grant and Autumn, quickly briefed what would be done and would tell me if there was any need of additional cleaning. Both started their tasks in professional ways. In between, Grant asked me if we needed the service to clean the dryer vent with half of the listed cost. I hesitated and accepted with reservation. Will this be additional cost for an unnecessary service? At the end, it turned out to be a big surprise for me. Our dryer vent had a lot of junk inside. It took extra effort from Grant and Autumn to get the vent clean. Now I breath much comfortable inside our house. Our dryer will function more efficiently. Many thanks to both Grant and Autumn.

Residential Heating & Air are very professional, explained everything and did a great job repairing my a/c. The repair was done in a timely manner. I would recommend them.

Let me start by saying that the service technician was great, courteous and identified the problem right away. He replaced the inducer motor. I got charged $834 for about 1/2 hr work plus commute time to get the motor. Motor is about $300. I’m grateful my furnace is fixed but $534 essentially for labor is high. I didn’t have much of a choice since my furnace was out but I was shocked. I have been a customer for 15 years. Disappointed

We decided to go with Residential for our furnace replacement back in September, as their pricing, while high, came with a free duct cleaning. That was enough to justify the additional cost, and they came out to do the quote in-person to look at our space. Although this would mean that my partner had to stay home from work, we thought it would be worth it because it was something that we needed to have done. Unfortunately, today they arrived at our house and promptly told us that they’d be unable to do the promised duct cleaning as there was asbestos that interfered. That’s fine, and I understand the need for safety for the workers. However, they could have easily figured this out before offering this to us.They didn’t offer to take anything off of the original quote, which included the duct cleaning that they mentioned that they would throw in for free. It feels as though this is a classic "bait and switch" move. When spending thousands of dollars somewhere a refund of a couple hundred dollars should be no problem, especially as it’s for a service that we had been promised, but we unfortunately have not received any sort of refund for the duct cleaning. A frustrating situation all around, as I’m sure this could have been discovered before making the promise of this service causing my husband had to miss a day of work which was a significant inconvenience.