Pronto Heating and Air Conditioning, Inc.

I rarely take the time to fill out a review like this, but the team at Pronto made it impossible for me not to do so. I say team because even though Kevin Wheelock, the lead technician and Mike Rogers the sales guy are the people I really met, I know that you can’t deliver this level of service without a whole team that is focused on excellent customer experience. Before deciding to eventually replace our entire system, heat and AC, we had the system serviced, and had several interactions with customer support. Every time, I spoke with friendly, knowledgeable people who really helped me figure out what needed to be done.
Even on the hottest days when systems were probably crashing left and right, they were able to come out right away, usually the next day.
The installation was just flawless. They added some new ductwork transition pieces and everything is tight, square, plumb and level. All connecting lines are the right length, well supported. It’s great to see exceptional craftsmanship like this.
I’m always leary of sales staff, like it or not, they get a bad rap sometimes. Not so with Mike, he was so knowledgeable about HVAC systems and had a great way to present the options. We immediately understood the options making our decision a no brainer. Thanks to the whole Pronto team for making us such happy customers.

Jamie and Gus did great work! They were professional and respectful! Plus they were very quick and efficient. Additionally, they replaced some sheet metal on our furnace and it looks great! Cannot recommend this place more! Thank you!!

I purchased a furnace and AC from them in the past. But today we had one installed for my parents. They were able to expedite quickly during this heat for my terminally ill father. Additionally they were thousands cheaper than 3 other places! Thank you for improving our quality of life!

Kevin and his team did a great job installing a new furnace and AC unit for us. They showed up on time, walked me through the process and communicated everything. They were done by 12:30 and everything is working great. They cleaned everything up and gave me a walkthrough of the new system. Highly recommend.

From the initial experience of receiving a phone call on a Saturday 10 minutes after requesting information via Pronto's website, to our final cleanup and walkthrough after a full system install, I could not be more pleased with Pronto's work. Jack, Darren, Chris and company were responsive, thorough, and followed through on everything they said they would do. The actual work was meticulous and everything was left clean. Very pleased.

I could not be more pleased with the professional and personable service Chris delivered. He was respectful, efficient and communicated clearly letting me know what he would be doing and when finished, what he had done. He gave me straight forward information about things to look for that might possibly occur with our system in the future. I was also pleased with the manner that the Pronto company took my initial call, used text and email to confirm, and on the day of the appointment called to let me know that Chris was on the way. Additionally, I loved the the text sent from Chris which identified him w/name and photo and when he would arrive. Very much recommend Pronto and Chris.

Charles was great. I was glad he was able to get here earlier than my appointment and get things running really quickly. Pronto also did everything under the warranty from the install overall very happy with my service.

Excellent job by all involved. Went over plans before the project and they were followed. Moved things where necessary and moved them back. Great cleanup too.

The whole experience with pronto ac has been great. They were able to get out to us within 24 hours. Great options presented, once it was clear we were replacing our air conditioner.

An amazing crew came out and had the whole installation done in less than three hours. Jessie, Andre and Noah.. you rock!

Pronto installed a natural gas garage heater in my home. After the installation, the city inspector (Chanhassen) rejected the installation due to improper venting material. So, I worked with Pronto to have them come back out and change the installation.

After they 'fixed' it, the city inspector came out a second time, and failed the installation a second time. He circled a page in the heater's manual which clearly shows that venting material requirements (I'm not an expert on this, but Pronto should be) that weren't met. Now I'm sitting here trying to understand what's wrong with the installation and trying to get Pronto out a here a third time. I sure hope they get it right... And I will have to have the inspector out a third time. Hopefully there won't be a fourth time.......

It's incredibly frustrating to pay good money to have this installation done by a reputable company, and then lose a bunch more time with additional visits, "fixing", and inspecting this installation. This should have been a one-and-done. Every visit from Pronto or the inspector requires me to miss work. Not a great experience and I would recommend you take your garage heater needs elsewhere.

Two things about this experience really erk me. First, they installed a Modine Hot Dawg model - a model which they said they install frequently. If they install it frequently, then they should know the requirements of the heater, including what venting material to use in residential installations.

Second of all, the person who I have worked with at Pronto (Marissa) is hard to get ahold of and is not responsive. I ended up calling once every few days for a few weeks just to get my second inspection scheduled. I'll have to endure this type of response working through Pronto's third attempt to get this installation right.

It's the gift that keeps on giving!