Prairie West Heating and Cooling LLC

Steve is the best. Had a furnace and A/C unit installed a couple of years ago. Had a great experience and works great. The A/C unit stoped today(no fault of Steve’s) and he drove out immediately and had it up and running within an hour. I now call him the A/C whisperer. Thank you!!

Steve replaced my furnace and AC this spring. He was extremely knowledgeable and professional and took the time to thoroughly explain everything I needed to know before, during and after the process. He recommended the right units for my home without trying to upsell and I can confirm now that both the AC and furnace are working great and saving me more money than expected! Very happy with the product, service, and value and would highly recommend to anyone.

Owner was very knowledgeable and professional. Explained everything in great detail. Let us know what are options and cost were going to be. He has been in a number of times for A/C fix and a new A/C installation. We have two Heating and Air units in our home. I have recommended him to many Family and Friends.

(Full disclosure: Steve was recommended to me by a mutual friend.) I used Prairie West to replace my furnace and AC in November of 2021. Steve was knowledgeable and friendly, and installed both items in a couple of days. He walked me through the changes he had made to update our 80s-era HVAC system, and clearly labeled the direction the air filter should be installed. He even added a metal "pocket" to the exterior of the main duct to hold manuals and paperwork. He was good about communicating with me during the process, and I feel like I received good value for the money I spent.

They did an awesome job replacing my furnace and AC. Provided great service for reasonable price. Steve is a straight shooter and you can trust his recommendations, he will not try to oversell. I would recommend Prairie West for any job, commercial or residential.

Steve really knows his stuff and is a real straight shooter. He told us exactly what we needed and didn't try to upsell (gave options, but no pressure, and gave his honest opinions about what fit our needs/budget best). He provided a very reasonable/competitive estimate and stuck to it upon completion of the installation. He was really helpful in helping us understand our new boiler system, very thorough. He did masterful work fitting a new/upgraded system into a nearly century old home. We would highly recommend him without reservation.

Steve was very knowledgeable about HVAC systems. He was thorough, responsive and did excellent work. I would highly recommend Prairie West HVAC!

We are absolutely thrilled with the wonderful service we received from Prairie West Heating and Cooling. Steve responded promptly when our old furnace went out last week and even offered to borrow us space heaters until he got our new furnace installed and running. The bid from Prairie West Heating and Cooling was the most informative and straightforward. Steve was very reliable and meticulous. When he was done he took the time to make sure we knew how everything worked and gave us maintenance tips. We will definitely be referring Prairie West Heating and Cooling to friends & family.

Scheduled a time for Steve to come repair my furnace, which was having trouble igniting properly. He came out and “diagnosed” the problem and cleaned off the flame sensor, which he charged $225.00 to perform. I was never provided with an estimate before the work was done. Roughly 4 hours later, at 6:00pm, the furnace began having the same problem, so we called Steve out again. He came out and checked a number of things only to discover that the furnace filter needed to be replaced too. He informed us that the second visit was now after hours, so he charged us an after hour fee and the second visit was $250.00. So, we were charged $500.00 for what cost us $150 last year. Also, he does not carry his own cell phone, so he had to use my tenants phone while he was at the house. All around unprofessional and incompetent repairman. Call at your own risk and expect exorbitant prices!!

Steve did not explain anything to me over the phone or provide me with any estimates throughout this awful experience. He also never told me anything about warranties or extra fees after hours. He kept telling me about things he thought he remembered saying on the phone, but that were never actually discussed. His communication skills are awful. I believe he thought this job would be an easy fix, so he came to the house and rather than doing a complete diagnostic of the furnace (which was his job and what we paid for) he figured he could save some time and make some easy money by going straight to the furnace sensor. Steve came to the house both times without a working cell phone and had to use my tenants phone, which is completely unprofessional. I think the first thing Steve should do with the money he stole from us is buy a car charger for his cell phone to minimize the level of unprofessionalism that is conveyed to the client throughout future interactions. The fact that he is willing to lie in his response to my feedback demonstrates that he is not someone that I would ever want working on my furnace again in the future. I would strongly suggest you find someone else and avoid the headache of working with this guy. If you decide to proceed, do so at your own risk and be prepared to get ripped off.

Steve did an amazing job installing my new boiler. Very professional and personable. Great price and he provided heaters for me to use over the weekend to keep warm. Will go to Prairie West Heating and Cooling for any future needs. 100% recommend.