Neal Harris Service Experts

I just had the semi-annual maintenance performed on my HVAC system, and as always, I was very pleased. The technician, Andre, was exceptional. He was very thorough in the inspection and operation of the system. He answered my questions and concerns in a professional and understandable manner, and I could not be happier with the complete service.

Our overall experience with Neal Harris has been very professional and we are very pleased with the first rate service they provided. I would highly recommend Neal Harris for your ac or duct cleaning needs.

AJ and Brad provided first rate service. They had the experience and skill and they took the time necessary to diagnose and resolve the issues that we have been having with our HVAC system. Very satisfied.

For many years, my household has enjoyed HVAC sales and maintenance with Neal Harris. A few years ago, I purchased an entire HVAC system from their company (furnace, air-conditioner, humidifier, de-humidifier, and air purifier), all under a ten-year warranty. When it was near time for seasonal air-conditioner servicing, I realized there was an unusual noise, which was subsequently diagnosed as an exhaust fan problem. Under warranty, the new part was no cost to me, but its installation would cost a few hundred dollars, not in my budget or what I expected! A. J., the service tech who installed the new part and who also serviced my A/C system, said he understood my viewpoint, but could not alter the charges for me. When I called the Neal Harris office, Gracie was very understanding and helpful, and said I would need to speak with Chris Brown, their service manager. When I spoke with Chris, he also was very professional, as well as understanding. He offered me a reduction in repair cost that was 100% acceptable to me.!

We’ve had Neal Harris maintenance for several years. Always courteous, professional, and reasonably priced. I would recommend them to anyone. Wyatt and coworker were friendly and quick.

Kevin Axe with neal harris was very professional in replacing my a/c coils and recharging the system. Personable, informative .5 stars

Maintenance Tech Andre was superb. He was not only helpful but detailed in explaining to me what my furnace needs and how to maintain it. Def would trust him to service my furnace again. Knows his stuff!

Cudoe's to Christopher, Kevin, Tony & Antonio's. My install was but these guys were great to work with.

AJ and Brad were very helpful and informative on the health of our system. They deserve an all expenses paid trip to Las Vegas with a plus 1 of their choice. People like AJ and Brad are the reason why I keep doing business with Neil Harris.

If I could give them zero stars or negative stars I would. My hvac died and it was 20 years old. The tech came out and then sent a supposed nice young woman named Crystal Riley, aka Crystal Bates, aka Crystal Mathews - a slew of other names I later found with a nice criminal history. Girlfriend looked it with her many tats and piercings. I was sick, had surgery scheduled and air was out. She pulled all the gimmicks - it was hot, would not give me portable air unless I signed, and only then sent contract and never showed back of contract. Well I am legal - turns out contract was not at all what she said - she never did give me all financing options. BEWARE ADVANTAGE PROGRAM IS A TOTAL SCAM - it is NOT ten years at 0%. I went in hospital and told her to get me out of contract. Said she would but didn't and left harassing voicemails on my phone yelling at me that I changed my mind and was "going back and forth on her" and that she was "transparent." She was not transparent, outright lied - and I had to let hospital let me get on computer and sign a get out addendum that i knew about - I had only 24 hours left - and only knew this after reading contract. They VIOLATED the CONSUMER LIEN PROTECTION ACT - they put mechanic liens on your house and they don't tell you this - it is on back of contract which I never got - and you don't even own the equipment after 10 year financing which makes you double for it even though it is supposedly a buy at zero percent. NEAL STEAL HARRIS is worst scam ever- STAY AWAY - and they prey on seniors. I called the general manager HARRY GRIFFITTS who practically laughed in m face - this is standard practice for them. DO NOT EVEN TALK TO NEAL STEAL HARRIS - they sound good up front but they will try to rip you blind. I am pursuing them under the federal act and reporting them to state and fed authorities. STAY CLEAR. SCAM. Worst experience ever. At one time a long time ago they were good company - those days are over.
UPDATE - if the General Manager would do nothing, Harry Griffits - head of the region - why would I contact you again? You need to STOP ripping people off, particularly older, sick vulnerable people and it just may take a big legal action to teach you a lesson. Keep a look out - you have earned what's coming....