Citywide Supply and Service

No idea what may have been going on, but despite the 24/7 guarantee on their site, no one answered at ~10pm and voicemail was full.
I get the world has been upended and I hope all are OK, but doesn't take much to change a voicemail or put a sign on a door.
Again, I hope all is well.

Our furnace broke down on the first bit of truly cold weather, 13 degrees on a Saturday night. After watching YouTube videos, we determined it was a bad igniter. Finding the part on a blustery Sunday was seemingly impossible. Shipping would take 2 days. Then we found Citywide Supply and Service. Hooray!

We’re incredibly grateful to Mitch. He drove over to the shop for us on a Sunday to open up and let us purchase a new furnace igniter. He was friendly, even offered us a beverage! His dog Jack was adorable. He cross checked the part to make sure we had the right item. The part was OEM. Told us to call or text if we had any questions.

We installed the new part and have heat again! We saved ourselves a lot of money not having to hire someone. Just took a 1/4 socket and my tiny hands to get it installed.

I’m happy to support a small local business over a big box store any day. Thank you CS&S!

Great company! Knowable staff. Awesome dog. Impeccable service. Will use for all my hvac needs!!!

The only downside is that it is a cash only business, which is very inconvenient when you need a part during the holidays when the banks are closed.

Seeing as credit cards have become the norm in everyday life, it's odd that they haven't started accepting them yet.

We have 2 furnaces and 2 air conditioning units. And right when the weather is bouncing back and forth between cold and hot, one of each had a problem. I called Citywide Supply and Service and spoke to Mitch Moore Jr. Mitch was great and he was out the next day to look at the problems for both units. He let us know what was wrong and we scheduled the repairs for a few days later.

It rained the next day so his outside job was cancelled and he called to see if he could come over to fix our problems. Mitch and his assistant Al were soon over at our house and fixed both problems within a couple of hours. This is the second time in two years that Citywide Supply and Service really came through and helped us out in a pinch.

I highly recommend Citywide Supply and Service and strongly believe you will too if you make them your go to if you make them your heating and cooling issues.

I normally don’t leave reviews but the Great service from Mitch on Thanksgiving Day leaving his family to come out to fix my furnace.Mitch diagnosed the problem and had to go back to his shop for the replacement part so glad he had it in stock then came back to install it so my family could enjoy the day with heat.There weren’t any added fees/charges because it was a holiday.I recommend him his sign says 24/7 7days a week and it’s true.

Excellent service! I've been working with Citywide Supply for almost two years since I moved to the neighborhood. This is a family-owned and operated business that has been around forever, so they seem to know what they are doing, at least in my experience. Mitch Jr and his father are always prompt to respond and available to solve issues asap. They are very friendly and professional. I met them during the pike of the pandemic in Chicago and they took safety measures seriously, to assist me diligently. They are always a phone call away and willing to come to solve my problems no matter the time or their super busy schedule. They have assisted me several times due to an AC system that was in the house already and wasn't working properly until they took the lead. In my experience, they have been consistent with their work and customer service so I would recommend them 100%. They are my go-to company, both for maintenance and unforeseen matters.

Our ac capacitor went out this morning and we needed to replace it. Everything in our area was closed until tomorrow, when I noticed that Citywide was opened today and called, they were closing within the hour. Mitch was nice enough to pull the part and wait on me to get there. My family and I are very appreciative and the unit is back on and working. Thank you so much!! You don’t find places like this anymore. Will recommend to friends and family for sure. It was worth our hour drive.

Mitch and his crew are a great group for your HVAC needs. They care about their neighbors and strive/achieve to do good work. Most recently, Mitch was able to come over to our house quickly to look at our upstairs unit and vents since we live nearby. It is operating better than it has in a while. Very kind and knowledgeable company. Thank you, neighbor!

I am very happy with the service and price. Connor performed maintenance on a wall heater and repair on my central unit. His work was excellent and he gave me some good advice to keep the system running. Price was very reasonable. I would recommend Connor and Citywide/USA Supply any time