Innovative Mechanical, LLC

Cassandra responded within minutes and worked with us after hours to schedule someone asap. Bryce showed up on time, did a very thorough inspection, and was able to do the repair on the spot. They restored our AC in less than 8 hours of my original request. Bryce also noted a couple of other items during his inspection, which really helped me. Great team.

The employees at Innovative Mechanical are always so friendly and informative every time I talk to them and when they come out and do work. My heater is now working perfectly and ready for the winter time. They were fast and efficient with doing maintenance and their prices are always fair. I always highly recommend them to anyone who has heating or air issues.

When our upstairs AC unit stopped working last fall during a hot spell just before the birth of our son, Innovative was able to quickly work us into their schedule. We were first time customers and went with Innovative after reading the great reviews online. Chad came out to the house and was prompt, friendly, and professional. He clearly explained the issue and corrected it for us. Our repair was covered by our third-party home warranty company, and they are a company who are notoriously difficult to work with to get claims covered. Chad was up to the task, carefully refining the invoice a few different times to meet the warranty company's stringent requirements. His patience and professionalism were impeccable, and he resolved our problem so we could bring the baby home to a comfortable, properly climate-controlled environment. In addition, he gladly offered his professional opinion and advice about another HVAC issue I inquired about that was unrelated to the repair, giving me tips and pointers that would help me solve the issue without having to spring for expensive system maintenance. Highly Recommended!

We had a 33 year old gas furnace located in a tight crawl space beneath our home. We contacted this company based on the reviews, and we were very happy we did. Not because the furnace was replaced, but because of all of the barriers that needed to be overcome to do so. In the course of the work, the furnace (that was specialized for fitting in the crawl space) arrived to their facility damaged and a new one had to be found. Knowing the supply chain issues that are currently plaguing nearly every US industry, I thought this was going to be a job killer. Innovative found a replacement in Ohio, and got it here within 24 hours. Our home then had some duct and piping issues, for which the staff fixed and replaced without us even having to ask. Because of the age of the home and new furnace, a drain adapter needed to be put in however the special part was located at a facility in SW Georgia. Innovative sent a courier to pick it up and bring it back. In the course of all of this, Josh (our main contact) and Chad (the owner) were very kind and empathetic. But above everything else, they were extremely motivated and customer first focused. Absolutely recommend them on the highest terms.

Woke up yesterday morning to no AC downstairs. I called my regular company only to find out it would be a few days before they could come out. No one wants to go a few days in the middle of August without air in GA! Innovative Mechanical was the 3rd company I called and they were able to come out same day. My tech did an outstanding job, he diagnosed the problem pretty quickly. But, what impressed me was I have two units, same brand, same age, different sizes, the technician took the time to check my second unit for the same problem and found that the second unit was also experiencing the same issue just had not broke yet. I was able to get that unit repaired before it actually broke. And yes he showed me the part, so that I could visually see there was a problem and it needed to be replaced. He went out of his way to make sure I was not without AC now or later. I was so impressed and appreciative! Innovative Mechanical was not my regular company, but they will be now!! BIG THANKS TO THE INNOVATIVE TEAM!

Innovative Mechanical is an absolutely outstanding company! They have demonstrated professionalism and integrity from the very 1st phone call to the installation of our new AC unit. It's nice to hear a friendly voice when trying to get problems solved in a timely manner, and Megan is not only friendly, but extremely patient and listens to your problems to get them handled as best and as quickly as possible. She has been very responsive to our needs and kept us updated with an changes and was even able to move our installation date up! Mike and Kenneth completed the installation of our new massive AC unit and were completely professional and knowledgeable. If I ever need another AC installation, I would definitely request Mike and Kenneth. They were in sync with one another and worked so well together to complete the job. They worked tirelessly to finish the job in one day and we are truly grateful for their hard work. We are new to the area and found Innovative Mechanical on Yelp and the reviews did not disappoint! They are one of the few companies that demonstrate integrity, professionalism and take pride in their work and for that they have completely won us over!

Chad, Craig, and the entire Innovative Mechanical team are a group of phenomenal people!! Since my first interaction with Chad, the owner, by providing a new installation quote, he has taken such great care of my unit and me for close to 3 years. If I have a question and/or concern, Chad takes the time to patiently address them. I called last week to make an appointment for routine maintenance and was throughly impressed with the improvements Innovative has made for the benefit of their customers. Within 1 minute after scheduling my appointment, I received a detailed confirmation text and another one the day before my appointment. To add, the day of my appointment, I received a text with the technician’s picture AND a link for me to track his traveling progress to my home!! I was quoted a 2-hour window and to my welcomed surprise, Craig arrived early. When I opened my door, he had just finished putting on a pair of booties as to not track outside debris into my home. THANK. YOU. Craig asked if I had any concerns about my unit and then got right to his assessment. He gave me a debrief of his findings, told me what he was going to do, and about how long it was going to take him to complete his job. Each time he went to his truck for supplies, before he re-entered my home, he put on a fresh pair of booties!! Again, THANK. YOU. When Craig finished the maintenance, he asked for and used my vacuum cleaner to clean up the leftover particles from the materials he used!! He also gave me very helpful information about setting my thermostats and saving on energy costs. Craig was very professional, super kind, and extremely knowledgeable. If you’re looking for a reputable and ethical HVAC company that stands behind its work and what they install– you needn’t look any further because Innovative Mechanical is the absolute best out there! When I purchase additional properties, Chad, Craig, and Innovative Mechanical will continue to have me as faithful customer!! Thank you Chad and Craig for exceeding my expectations!!!

Extremely Grateful,
Ms. Butler

***Disclaimer: No goods, services, and/or monetary payment/discount were received in exchange for this review.

We always have a great experience with Innovative. They dispatched someone promptly to look at our issue, Craig was knowledgeable, friendly and helpful, and he was able to replace the necessary part right away. He also did some bonus work on the system to keep it running smoothly. Our system is old, so he gave us a heads-up about a possible impending replacement as well. Innovative provides everything you want in a service provider.

These guys are fantastic! He had to have our upstairs system replaced (which is never fun) and the had the lowest quote and they worked insanely hard to get everything absolutely perfect for us. Since then we use them for our yearly servicing and they are great at telling us what is going on with our systems, small tweaks we could doing ourselves to make it better, without ever trying to overcharge us. They are one of the best companies we have ever worked with on our home.

From start to finish had an awesome experience. Integrity is important to me and my technician was completely honest. Even told me to wait on having a part replaced because it may take a month or a year before it was needed. You won’t find that often in business. Was very considerate about maintaining safety and had protocols in place for putting me at ease about having someone in my home during this pandemic. If you’re looking for great customer service, reliable technicians and honest pricing, look no further. Highly recommend