Reliable Heating Pros - Marietta

When my last HVAC system went I reached out to Reliable for a new system, and they provided a great quote. That is where the positives end.

After the initial installation in late 2019, the system immediately broke down and would not heat. The technicians that Reliable sent to inspect the error said the installation team did not install it correctly and broke the entire system. To remedy this they replaced the system and installed it again.

Fast forward to the following spring (2020) and the system breaks again as it was only blowing air and not cooling. Reliable claims they fixed the system as it is working, but to my surprise come the next year it breaks again... (spring 2021. It was determined that the issue was with the last repair and installation of how the draining pipe was routed. Finally, after this last service, they decide to charge me for the repair even though I am under the standard warranty of 5 years of labor. Then come 2022 and the system breaks yet again and they will refuse to serve as the warranty dispute is still ongoing.

This was a colossal mistake to work with Reliable, as their service, parts, system, customer service is a complete mess and the opposite of reliable. Their repairs team does not speak to installations, and their customer service is completely disconnected from any other departments rendering them useless. It's a wonder how anything gets done. I have now seen other reviews stating the same issues. If you have the opportunity to go with another provider go with them, it will be worth it even if it costs more upfront.