Bertie Heating & Air Conditioning

We have been with Bertie for years. Always on time with knowledgeable technicians. Last year we purchased a new ac unit, they helped us obtain financing and had the job done quickly. Today Sean did our maintenance. I was so pleased with the knowledge he has and explained everything in detail as he worked. Very, very polite!

I had been a loyal Bertie’s customer for many years. When my AC stopped working recently, I called Bertie’s to diagnose the problem. The technician told me that there was no freon in the unit - probably a leak. He asked if I wanted him to add freon to test the unit and I said yes. What I wasn’t told was that I was going to be charged $470 for the freon alone. The unit had to be replaced. The bill for that diagnosis (no repair) was $677 for a one-man, one-hour visit. Every other HVAC person I’ve spoken to since has said this freon practice was a rip off.

When I requested a quote for a replacement, I was told by Berties that the freon charge shouldn’t have taken place and he would subtract $500 from the quote, which he did. However even after that $500 credit, the quote was not competitive by 10%.

I went with another company for the replacement, I have called Berties three times to have the freon charge refunded, since I was told it should not have been charged. I was told he never told me the charge was improper. Then why did he credit $500 to the quote? “We do that for our customers”. No, what they did to this customer was overcharge to check the system. I then felt I was a hostage to agree to an overpriced quote to collect the freon credit. NO! I will never use Berties again.

I have worked with this company a couple times and they've always been very responsive, professional and courteous. Very satisfied with their service and staff.

Sean visited my home this week to service my heat/AC unit. He was professional, courteous, and very thorough in his check up. He located an area of my system that needed to be repaired and supplied us with a fair estimate and timely repair. I appreciated the fact that he wore a mask the entire time he was working and clearly cared about the quality of his work. Thanks again Bertie for your team and their wonderful service.

Bertie Heating and Air Conditioning is terrific company!
We have been extremely satisfied with all of our business dealings with Bertie - from replacing grills, regular maintenance or operating questions to a brand new system. They provide honest, prompt and professional service. Jim Bertie gives his customers personal attention and he and his employees clearly care about customer satisfaction. They go out of their way to troubleshoot and address any concerns and make suggestions when needed. They charge a fair price and do an excellent job. Their installation crews are great. Their office staff is friendly and helpful. They are very accommodating - return calls promptly and work around customer schedules. We have used and trusted them for years and will continue to do so. We highly recommend them.

Today, the technician, Mr. Kory, came to my house to maintain the HVAC. I observed that his work is different from previous technicians' work. Very articulate and explained the vinegar trick as well. Thank you very much for your hard and excellent work.

I had a very large project all new duct work, new returns added, new Bryant System installed, moved Air Handler from inside my house to my garage it was a lot of work. My team members Danny and Marvin were fantastic, they were courteous, professional, clean, friendly and dang sure not afraid of hard work. I asked about future service I want to possibly add one more line to my laundry room and eventually a mini split to a Florida Room I plan to convert, when I get ready I will ask for Danny and Marvin specifically if that means I have to wait a few weeks then so be it. If you have a project and these two show up rest assured you got two great men working for you. Thank You so much guy's and thank you Bertie Heating and Air

Bertie has been very responsive to our HVAC needs for about 15 years now. One time, they loaned us an AC unit while our new one was on order and temps were in the high 90's. This time, they needed to come back four times to try and solve our problem and didn't charge us until they were fairly certain that the solution was viable. We have been very happy with the results. I highly recommend Bertie! From office staff to technicians, they are courteous, efficient and make you feel that they really care. Thanks Bertie!

Bertie installed our Trane HVAC in ‘06. We’ve had routine maintenance done every 6 months since then by them. Only once did we need any kind of repair. The technicians are always honest and professional. Caleb and Kelvin did the maintenance this morning. They were extremely thourough, professional, respectful and efficient. That is why we have stayed with Bertie for over 15 years. Great job! Thank you! Christine and Tom Fox

As usual, Bertie Heating & Air was on the ball today. I've been getting regular maintenance service with them for years now. They are always informative on how my system is holding up, professional and courteous. Sean has performed my maintenance the last two times and he is no exception to the rule. He was very professional and knows his job inside and out. Thanks again...