Bertie Heating & Air Conditioning

I've had Bertie out a couple of times for maintenance. My experience has always been good. We have a really old system and they always recommend replacing, but don't complain about doing the maintenance (we had another company out and the tech whined about it the entire time). Sean came out most recently and was really helpful--answered all of my questions, gave me some tips (which saved me some money), and recommended we replace some worn out parts. Can't speak to all of their services, but definitely recommend if you are looking for someone to do your HVAC maintenance!

Shaun came for our twice-yearly AC/heating checkup and we had a great conversation about maintenance, air filters, shopvacs, etc. He is very knowledgeable and friendly, and gave very good advice without me feeling pressured to buy extra products or services. We have used Bertie for our home AC/heating maintenance for 12 years, and every single service person has been polite and helpful. Thanks Bertie!

Bertie Heating and Cooling performed an evaluation of our A/C unit today as we approached our first year anniversary. CHRIS was the tech and did an awesome job. He was efficient,courteous,and extremely knowledgeable. Diagnosed a leak in our system which will be repaired at no cost because it was found inside first year. Really great service. BTW, he was on time to boot. So grateful as great service is still around. Thank you Bertie. Cheers

We have lived in our home for almost a year. We have an annual maintenance program with Bertie Heating and Air. They come out twice a year for regular maintenance and check up of our system. I could not recommend this service or Bertie Heating and Air any more highly. The peace of mind from having our system checked and maintained regularly is priceless, especially when day after day, our outside temperature is in the 90's with the "feel like" temperature over 100 degrees. Today, Matthew arrived not only on time but about 3 minutes early!! I love it! Their prompt service is invaluable especially when "time is money" . Bertie's is always on their "A" game. Reliable, professional, prompt, and knowledgeable. They know their stuff and it shows!! Above all, they know how to treat and retain customers!! Respect!!

Had a great experience using Bertie. Swapped out a 30y/o heat pump for an energy efficient unit. Our consultant, Gerald, was super helpful. He spent the time we needed answering questions, and took the time to analyze our house and understand our needs. Didn't push upgrades, add-ons, etc. Installers were professional and courteous. Job finished and cleaned up before lunch. Great experience! The way it should be!

After buying a brand new air conditioner from this company in 2017. We have had them out here More than 10 times for the same issue. Water continues to leak into the house. At one point we were told we needed a new condensation pump. Which we bought and paid over $400 only two years after the new system was installed. Not 10 minutes after the technician left, the drain pan was again filled with water. We have saved every work ticket since 2017 from Bertie and have approximately 13 tickets and with the $100 service charge every time they come out, plus the $400 pump cost. We have paid them over $800 MORE for repairs to a new AC that THEY installed. To this day, the water is Still leaking into the house. But, we have completely given up and are out of money to keep having repairs. So. We are just dealing with the water issue.
It is basically a guessing game with the technicians who don't know what is wrong with the AC unit. Previous to having this new system installed by Bertie. We had a 20 year old AC and at most had one main problem with it. You'd think a new air conditioner would have less issues

Bertie Heating & Air Conditioning far exceeded our expectations. They got the mew heat pump and air handler installed within days after we signed the contract. The two gentlemen who did the installation were polite, professional, and kept us informed all the way. Bertie even gave us a price break because one of the A/C parts did not have to be replaced. We'll call on Bertie again when we replace our other A/C system.

I love Bertie Heating & A/C and would always recommenced them above anyone else! They handle all my accounts both residential and commercial and they are able to assist at anytime we call them and that is often. They have not only maintained my current units , but they have helped me to get the maximize life of each unit to save money. They have also installed new units on constructionist projects and I've never had a need they did not meet. They are a great family operated company and built their reputation on their honest name and I always recommend them to anyone who needs service or replacement. You will be so happy you went with the expert , Bertie Heating & A/C

Becky Patrick

Cody was my previous technician and was substantially knowledgeable and professional. He was prompt, courteous and got the job done in a timely manner so I could continue on with my busy day. What a great representation of the company! I will definitely be using Bertie again in the future.

Cody from Bertie Heating & Air visited today for my air conditioning tune- up.
I have been with Bertie Heating and Air for many moons now, and have always complemented them on their choice of employees.
Today was no different.
Cody is an exceptional young man..
Courteous
Kind in manner and speech
Obviously skilled at what he does.
Takes time to be patient with my questions
(I am a senior citizen)
Shows his desire to be as helpful as possible.
Bless him!
Thank you !