Bertie Heating & Air Conditioning

The entire process couldn’t have been better.

Danny W. was very accommodating while scheduling the inspection. Danny also put together and explained the pricing options along with the value/benefits of each. Danny is why we chose Bertie - He was an excellent communicator, knowledgeable about product options, and really worked with us to find the best option for what we needed. We trust Danny to take care of any of our friends or family!

Jon Jon and Carl were excellent, they removed both AC units and installed the new ones in ONE day. They answered all my questions, they were extremely courteous to our home, and a pleasure to spend the work-from-home day with them.

I am a caregiver. One of my clients AC went out. They came out and was very kind to my confused dementia client. They took the time to explain what they were doing. They corrinated with my boss and the family when they could get this done and gave a reasonable quote. On the day of installation it went smoothly. And they also came back when my client forgot how to use the thermostat to show her again.. Great Careing people!!

I never write reviews even when the service is not good because I feel like it might hurt their business. But I felt compelled to write this review because of how bad their service was and their attitude abut it. This is the absolutely WORST air conditioning service in Gainesville. Their idea of customer service is to be rude and yell at their customers on the phone instead of finding an amicable way of resolving an issue. They sent an inexperienced technician to my home last year who did not fix problem properly until I requested a second opinion with another technician who fixed the same problem. There is absolutely no accountability on the part of the owner, Bertie, to address this discrepancy. Avoid them like a plaque!!!

A fantastic crew installed our new heat pump and ductwork. Danny, Nick, John and Adam were hard working and skilled. These friendly and customer focused professionals have earned my business.

Two separate technicians came out for different jobs. Both were timely, knowledgeable, friendly, efficient. Price was fair. We will definitely use them again in the future.

We had them come out and clean our AC coil because our air was smelling when we turned it on. They took 9 hours when they told us it would be done in 2-3. Then on top of that at one point I hear them SAWING into my wall without asking me. They decided to on their own install a new filter screen which we didn’t ask for and to do that they cut into the wall. But there’s more- they used what must have been the dullest saws-all ever and then fixed it with CAULK. Our wall. And it’s not their workers fault it’s the people at the top because when I called about the work we would have to do to repair the base moulding they made me pay the 1200$ and then said they’d get back to us about the damage. Now it’s months later and I haven’t heard from them on this.
Then after everything- our AC smells worse than before. It smells like cleaning solution and just horrible. They send out a tech just to tell us it didn’t smell which isn’t true because anyone else walking into our house can smell.
Anyway so many issues with these people, they lost our business that’s for sure. Be warned!

Extremely please with everything…
From the initial first call until the arrival of the technician Michael.
10 starts I will be a customer forever.
Thank you again!!!

Bertie Heating and Cooling performed maintenance of our A/C unit today. Stephen was the tech and did an awesome job. He was efficient and very courteous. Really great service. So grateful as this kind of service is still around. Thank you!

BEWARE! First of all, the maintenance includes EMERGENCY service. They didn't come out until 4pm the next day, when I complained that over 24 hours later isn't Emergency the GM said sometimes it's 2-3 days because they have other things already scheduled. Second of all even with the contract for 2 visits you have to pay $119 just for them to show up, even though you've already prepaid for 2 more visits. Third, then they show up and say there's nothing they can do because the owner decided not to use R22 refrigerant anymore. Which is funny, since I paid a couple hundred dollars for a pound of it just a few months earlier when they did the maintenance and said 'that's normal.' Now they say there must have been a leak because it's empty and they don't carry that anymore, so you need a new system. So 'that's normal' turned out to be not so normal and I paid $269 for two prepaid visits that I'll never get to use because of their incompetence. Buyer Beware, no refunds. btw, this is their unit, purchased and installed by them.

The capacitor in our HVAC unit went & our coolant levels were low. They came out the same day, had the capacitor in stock on the truck as well as the coolant we needed. Unfortunately our unit is from the 1980s & the coolant hasn't been made in a good number of years so it's very expensive. Over $200 a lb & we needed 3 lbs. We paid extra for after hours service as well. But we're cool as cucumbers again! Very professional, knowledgeable & friendly. It was a pleasure. If we hadn't needed coolant the fee would have been significantly less. Overall we're very pleased.