Modern Services

Ok I originally was not going to leave a nice review but after my whole situation had passed I put all emotions aside and Modern Services was very professional every step of the way. To say I was frustrated was an understatement. One thing after another and then another happened. All was beyond anyone’s control but I really felt helpless at times. Shenitria and Howard in the office were great and let me vent at times. I can’t remember the 4 technicians who came to my residence to fix the AC, but all knew their jobs and were very professional. All in all not the best situation but it was not modern services fault. Thank you for letting me vent at times and fixing my AC several times over and over.

Jackson and Cade installed my air conditioning unit this morning. They were very professional as well as helpful. Garbage trucks were in park today and it is tight fit with other trucks. Made sure garbage was picked up-even took containers to curb. Very careful getting unit through carport making sure they didn’t damage anything. Both kind and personable.
Wasted no time getting it installed. Kept focused on what they were doing.

Juan was helpful as well and also very personable. Although it turned out to be unnecessary, when I called my husband, he volunteered to talk to him about what you would be installing as well as to explain the financing info.

I thought it to be a fair price and
a professional job. Only one small problem. Juan explained that the price included a new thermostat, so either Juan did not know or Jackson & Cade were not informed because they said it was not. So I just suggest that be discussed so they can be on the same page. Other than that, job well done!

Don’t ever use these people for your HVAC. They over charged us and also put the whole unit in incorrectly which caused all kinds of water to be inside and keep the filter wet all the time. They tried to convince me that was normal! It is not! We had another company come to take a look and they fixed it right away! Also these people did not close out the permit. So we had to pay to have it closed so we wouldn’t get fined. It was all around a bad experience!

Jackson was my Maintance Service man. I was very pleased with his friendly manners and professionalism.. He did a great job!

Shaheed Timmons did my semi-annual maintenance on my two air conditioners and was very professional. He took great pride in his work and was very conscientious about his work. He also spent the time explaining what he was doing and why it was important to do it well. I would love to have him as my regular service man.

I initially chose to use Modern Services a few years ago when my a/c went out. Modern Services was able to get to my house quickly, diagnosed and repaired the issue, and directed me to efforts I could take to prevent having future problems with the unit.

I also signed up for the maintenance plan wherein a HVAC technician comes out twice a year to make sure there are no issues that need to be addressed. Recently, an technician named Shaheed Timmons came to do the maintenance check. He was prompt, acted without delay, and was very comprehensive with his review. He took a lot of pictures and was able to clearly explain what they showed. I can't imagine there are other companies that can provide better service. There might not be many that could match the job Modern Services has provided for years.

my parents used Modern Services and mim insisted that i write a review applauding the company, but also. a big thank you to one of the technicians - Shaheed. Shaheed always has a smile on his face, is very knowledgeable, professional and an absolute pleasure to work with. Thank you to Modern Services and Shaheed !!
Highly recommended 5+⭐

I am house sitting for my sister and I was highly impressed with the service of the two men who performed it. The owner should be happy that Logan and Cam where such a pleasure to meet and their work ethics are phenomenal.

Service technician did a great job troubleshooting and completing a needed repair. He was professional and friendly. They stand by their warranty!

Wes was very professional , knowledgeable and thorough in explaining savings to replace 3 yr uv lamps verses 1 yr uv lamps. He did a great ac maintenance service.