Shaheed was my service representative and I was very happy with his work. Shaheed did a thorough job with our system maintenance visit. He explained everything he was doing in a manner which I clearly understood and showed me parts of my system that needed repair. He was very attentive to my questions and presented himself in a professional manner. I will definitely ask that he be my representative for my next service visit.
The water drain vent was plugged and the unit would not run. Cost of service call was $139 and cost to vacuum the drain and remove water from the unit was $349. Total time to repair was less than 1 hour making the loaded labor rate $488 per hour. This is extravagant. I since checked with another vendor who charges $70 for a repair visit and $70 to $100 to clear the drain line. I will never again use Modern Services. They refused to refund any of my costs.
Juan Sanchez of Modern Services thoroughly serviced my home air conditioner today in a very professional and polite manner. He went above and beyond in cleaning the air handler unit, explaining matters that had been neglected and the consequences that could require future repair, and cleaned the outside unit as well. He was pleasant, very nice and Modern Services is fortunate to have such an employee. Wish all service personnel were as nice and capable as Juan! Thank you to Gail as well for Modern Services correcting the maintenance warranty terms. GOOD JOB!! PS we also had Juan install ACPC-X FreshAire UV/Carbon filter in the air handler duct
Thank you James for quickly identifying and fixing our shower issue. You were professional and very informative. Not all heros wear capes, they just look like they should.
Tim Snider just serviced my 2 year old AC unit. What a pleasant and knowledgeable young man! He explained to me all that he did for the semi-annual check up and was very professional, explaining anything I didn’t understand. Thanks again for the excellent service!
Israel (Izzy) was early for the call. He was very professional and fixed the problem quickly and competently, explaining what he was doing every step of the way. I am very impressed with their service and professional attitude. Would highly recommend this company.
They offered us the best pricing and did a great job. We had plumbing and electrical work done, so we can speak on the quality of both. We had at least 5 of their employees in and out of our home and they were quick, respectful and thorough. They will be our first call for any work in the future! Thank you to you and your team.
we purchased 2 yrs ago a new airconditioning unit and had it inspected 2ce a yr . It froze up and 3 service calls later told the evaporator coil under warranty inside condo needed replacing because of leak -- was quoted $1450 labor plus freon ( total over $2k ) got 2nd quote -- problem diagnosed incorrectly got fixed $500 labor --- frank from Modern despite promise never called back -- would not use this firm again --- as pricing outrageously expensive considering unit bought from them
When you receive top quality service from a client centered company, one always returns for more of the same with the assurance that it will be delivered. Modern Services is built on quality and value and I've been a satisfied customer for 15 plus years. Modern Services technicians reflect the competency, courtesy and honesty that all successful companies promote as the face of the organization. Juan has been truly professional in every aspect of his service to our home and family.
Grace Viola
Shaheed was my service representative and I was very happy with his work. Shaheed did a thorough job with our system maintenance visit. He explained everything he was doing in a manner which I clearly understood and showed me parts of my system that needed repair. He was very attentive to my questions and presented himself in a professional manner. I will definitely ask that he be my representative for my next service visit.
Paul Bessuille
The water drain vent was plugged and the unit would not run. Cost of service call was $139 and cost to vacuum the drain and remove water from the unit was $349. Total time to repair was less than 1 hour making the loaded labor rate $488 per hour. This is extravagant. I since checked with another vendor who charges $70 for a repair visit and $70 to $100 to clear the drain line. I will never again use Modern Services. They refused to refund any of my costs.
Mamzelle Rox
Juan Sanchez of Modern Services thoroughly serviced my home air conditioner today in a very professional and polite manner. He went above and beyond in cleaning the air handler unit, explaining matters that had been neglected and the consequences that could require future repair, and cleaned the outside unit as well. He was pleasant, very nice and Modern Services is fortunate to have such an employee. Wish all service personnel were as nice and capable as Juan! Thank you to Gail as well for Modern Services correcting the maintenance warranty terms. GOOD JOB!! PS we also had Juan install ACPC-X FreshAire UV/Carbon filter in the air handler duct
Bren
Thank you James for quickly identifying and fixing our shower issue. You were professional and very informative. Not all heros wear capes, they just look like they should.
Maxine Perry
Tim Snider just serviced my 2 year old AC unit. What a pleasant and knowledgeable young man!
He explained to me all that he did for the semi-annual check up and was very professional, explaining anything I didn’t understand. Thanks again for the excellent service!
Krisztina Capobianco
Juan Sanchez is very professional and takes pride in his work
Elaine Young
Israel (Izzy) was early for the call. He was very professional and fixed the problem quickly and competently, explaining what he was doing every step of the way. I am very impressed with their service and professional attitude. Would highly recommend this company.
Sheryl Walls
They offered us the best pricing and did a great job. We had plumbing and electrical work done, so we can speak on the quality of both. We had at least 5 of their employees in and out of our home and they were quick, respectful and thorough. They will be our first call for any work in the future! Thank you to you and your team.
kip van kempen
we purchased 2 yrs ago a new airconditioning unit and had it inspected 2ce a yr . It froze up and 3 service calls later told the evaporator coil under warranty inside condo needed replacing because of leak -- was quoted $1450 labor plus freon ( total over $2k ) got 2nd quote -- problem diagnosed incorrectly got fixed $500 labor --- frank from Modern despite promise never called back -- would not use this firm again --- as pricing outrageously expensive considering unit bought from them
Thomas Richey
When you receive top quality service from a client centered company, one always returns for more of the same with the assurance that it will be delivered. Modern Services is built on quality and value and I've been a satisfied customer for 15 plus years. Modern Services technicians reflect the competency, courtesy and honesty that all successful companies promote as the face of the organization. Juan has been truly professional in every aspect of his service to our home and family.