Sunset Air and Home Services

I highly recommend Sunset Air & Home Services. Their customer service is excellent. Our A/C unit was not cooling properly & they were here in less than 2 hours. They added freon' however this was gone in less than 2 days. I called to inform them of the situation; they were back out in no-time to loan me a portable A/C unit for one room; worked great. Then they scheduled me for a new unit installation to happen on Friday the 23rd; like 1 wk. out. Our home was up to 91 degrees, very hot out here in Naples, FL hit index was like 111 degrees. I called them after the weekend, informed them of the situation here & they rescheduled the installation to Tuesday; moved my date from Friday up to Tuesday. I now have my new unit & I feel rejuvenated, elated & extremely happy. Thank you for your TOP Customer Service team & hard working technicians. with kind regards, Nora

We suspected major problems with the HVAC in our new home, and got several estimates. The Sunset Air team led by Mark R. was the most thorough in evaluating our existing system, determining and explaining all the deficiencies, and proposing solutions. They were able to schedule us quickly for the repair and rebuild work, and their technicians were hard-working and thorough in getting it done. Recommend Sunset Air for any home HVAC needs.

Sunset Air was AWESOME! Like many in the area we had our AC die on us following Hurricane Ian. I called Sunset Air and worked with Mark who was great. He came out, and explained evreything to me, and what I appreciate he did not try to oversell me. Mark's honesty is what made us decide to go with Sunset Air.

It only got better from there! Sunset Air understands there is a hude demand in SWFL, and instead of making us wait with no AC for weeks, they came out and installed a temp AC unit so we can continue to have air while we waited on our new unit.

When we did get our new unit the install team was great! We had Mikey and Daryl and they did such a good job. Not only were they prompt, respectful, and do a great job installing our unit, but they were both extremly peronsable. They truely seem to care about their craft and their customers, and not just completing a project as quickly as possible.

In SWFL it is hard to find great service, but Sunset Air stepped up and greatly exceeded our expectations!

Ryan called when he was 15 minutes out within the appointment window. Efficiently and professionally serviced main HVAC and our split system for the garage. He also installed the filter in the highest part of the home. I really like the detailed invoice emailed to me. Overall I’m extremely satisfied with Sunset Air services.

Sunset has been a very reliable business for the past decade since I have been using them and continues to maintain their excellent service to their customers. They are professional , courteous, knowledgeable, and above all trustworthy. As well as digitally up to date with communicating with their customers. Their technicians are excellent at doing their jobs. The staff at the office are also wonderful. I highly recommend them.

Josh was right on time, very professional and pleasant. He explained everything very well and checked to make sure I was happy with the service. It was a very pleasant experience.

Changed my 5 year company to Sunset, for my home off island. Sunset has been taking care of our Sanibel condos at Blind Pass Condos for years, and it was time for me to change my home service.
I'm so much happier, and both Kelsey and Alex who have come to my home since Hurricane Ian were perfect.

Alex told us there was mold on the upstairs cooling system (which is in the attic and not visible to us). He said there is a fix for the problem and that Sunset would send us an email setting forth the fix and cost. We have not received that message,

AJ called 30 minutes in advance of his arrival. He arrived on time with a neat appearance. He was extremely professional in working inside and outside our home. He was very thorough and expeditious in conducting his work. Great job AJ!

Tyler did wonderful job and spent extra time explaining how the system should be optimized to get the best performance. He also showed me things about my thermostat that was explained to me before. That's guys!