Air Pros - Fort Myers

Great customer service! Leone was a great help and explained everything to us. Air Pros pays attention to detail and offers options. One of the best A/C companies we have dealt with. I would highly recommend.

Leone is a great communicator. Diagnosed problems quickly. Provided options clearly with explanations. Installed new components which he had in his truck. I would recommend him without reservation.

They was very nice and respectable and he delivered right on time and I really appreciate it and I am so very happy with it other company want to take three to four days but Air Pros deliver the same day now this company you can depend on

Daniel with Air Pros was fantastic! He was on-time, professional, walked me through everything and even gave me tips to prevent further issues! He will be getting my first call from now on!

Leone was extremely helpful and definitely went beyond what our normal maintenances have been. Gave me some recommendations and stuff to look out for, passing on the knowledge which is very helpful. Very confident young man with very professional attitude. Definitely recommend this technician

Similar experience to Jessica C. Only worse. A tech came out, put in a capacitor and dated looking thermostat for Grandma for $987! Warning, he has you sign your signature on his phone when you can't see what's above the signature. Then doesn't even provide a receipt! He calls his boss Hector out for a second opinion on something suspicious. He talks Grandma into a complete new ac/HVAC system. Had her sign a loan for $33,000 more before I had a chance to talk with the fam. He convinced her that her 3yr old Sears 2.5 ton 14 seer system was too small, with incorrect duct work and not enough insulation. Also said ductwork had mold/mildew/ bacteria from pics he got from the original technician. (Not sure why either went up in the attic anyway.) But he scared her enough to sign for the loan. I came in late, asked Hector for the labor and material costs before he left, he refused, said he emailed it to Grandma. I immediately went to research costs and we canceled the contract in writing via email to both that company and the finance company. Invoice email finally arrives. By the time she received it to review it, it would have been too late to cancel. The new sys invoice is a general list of labor and parts but doesn't specify much or itemize costs. The new system he listed to replace it with was the same size as the original! (She had the correct size all along.) He offered to knock the total price down to $20,000 (when she didn't need a thing). If she needed everything he said, the entire price should have been around $11,000 or so (personal research). Another company come out to determine if there was any bacteria or lack of insulation. Said system was perfect. Please get a second opinion, at least research what the approximate cost should be. They weren't even close so it tipped us off. Watch out for their eagerness to come out on a Saturday to lock you into a contract/loan, especially when other AC places are closed for you to get a second opinion. Luckily our system was operable so we were able to immediately cancel that contract. It is convenient that they are open on weekends but in my opinion, it would definitely be cheaper to buy window units to get through the weekend, and shop around on Monday than to hire this company.

Update: Kenny (regional manager) is refusing to refund $199 for the yearly maintenance plan we cancelled unless I take down my review. Just wanted to warn others that "Nobody does it like Air Pros."

Technician West was very knowledgeable of what we needed to fix the AC issue after Ian caused our AC to stop working. Explained everything in great detail. Advised us on what needed to be done to repair it and then he got on it right
away.
AC Pros are the best and we highly recommend this company
when it comes to AC repairs. Very happy customers.

Your company has the nicest employees; from Ramona in the office to the service men who come to the house. They’re efficient, courteous, professional and knowledgeable. I feel good knowing I’m receiving the best care I can to get the job done.

On time, knowledgeable. Daniel did an inspected / evaluation of my entire system and provided practical long term recommendations. Highly recommend!

Identified problem, explained the issues and visually confirmed problems as well as took data readings and showed me my equipment performance vs specification. Quoted options and then installed next days to my complete satisfaction. Financing simple and can pay off at anytime without penalty. Great service throughout and high level of attention to detail and great communication every step of the way.