Hansen Air Pros

Excellent service by Josh! He answered all of my questions and I actually did not need service so the visit was only $25.

Installed new hot water tank
It will be wounderful to wash my hair and get a hot shower
Again.
Thank you so much

Bret was great!!! Responded quickly, knew what the problem was right away and took care of it!

A 5+ rating for Hanson Mike Edwards, Philp Q, and the Hanson Heating and Air company. I have always had exceptionally good experience with Hanson. Many people in our neighborhood use Hansen for all AC repairs and replacement. Hansen is fair honest and very cost effective. I had issues with my previous AC contractor, and I am GLAD I switched to Hanson Heating and Air.

I have two Trane AC units in my house, a 2.5-ton AC downstairs installed in 2015 by Don H, and a 3.0-ton AC upstairs installed in 2019 by Hanson. On June 5, 2018, my XL624 thermostat failed in the heat pump mode. The XL624 thermostat required WARRANTY reprogramming repairs. As Don H was no longer a Trane Certified Comfort Specialist (TCCS) his repair options a). XL624 warranty repair - $278, b). client swap with Trane representative, or c). replace unit with a XL850 for $700. All these options did not work. Don H did not touch the thermostat but immediately collect his $78 service call fee for service advice ONLY. What should have happened was for Don H to abstain and recommend a TCCS company to conduct the warrant repairs. See BBB reference compliant on Don H ID # 85080538. I call finally call HANSON, the new TCCS representative. Technician Michael Edwards arrived and agreed the Trane thermostat was the problem. To correct the problem Michael removed the Trane thermostat, replaced it with a Honeywell temporary thermostat. Hanson returned June 6th to install a reprogrammed replacement Trane thermostat for $100. The repair by Don H would have been $278 ($78 + $200). The Trane unit was repaired UNDER WARRANTY as originally requested and at a good price. The client is happy, and house is very cool. This is GOOD service. In 2019 I replaced my upstairs unit with a 3.0-ton Trane with the XL850 thermostat for $1000 less than I paid Don H for a 2.5-ton unit in 2015!

Hanson also corrected problems with AC downstairs unit water leakage likely caused by fan speed too high. Water droplets formed on coil fins were blown off by fan. Trane service representative downward adjusted fan speed from 2200 cfm to 1950 cfm. I also added a second air filter, two air filters on each AC unit, as the design air flow requirements on newer units are much higher than AC units built with R22 Freon before year 2000. See attached photos.

My recommendation is stay with a TRANE APPROVED representative.

From the sales all the way to the installation they were courteous and professional. I had worked 12 hours the night before I simply just opened my front door and I went to work trying to be as quiet as they could why they installed a whole unit. They tapped on my door when they were finished and I was very pleased. On another note when Chad was getting started real world and Mobile my sister Recommended his company because they were using it at Prudential Cooper. Chad came out on a Sunday and all I’ve got to say is this man really took care of my issue that’s why I decided to use his company no matter what when I went for a complete system. Good people

The crew was great. Very professional and courteous.

Hansen H&A is an outstanding company. I have never made more than one phone call to receive service for my needs the next day. Their employees are courteous and informative. I would recommend them highly to anyone.

This company is very responsive, prompt and professional from the time you schedule the call, get the initial inspection, speak with financing and then receive the installation. We could not have picked a better company. The lady we spoke to in financing, Christina, was so nice and professional. The company had six guys come in and within 2 hours had whole inside and outside Trane System installed and up and running. Not only were these guys all knowledgeable they were some of the nicest techs I have ever had perform work at our home. Also something that spoke very high of them was the fact that they spoke so highly of the company and what a great place it was work work and more specifically the owner. Thank you Hansen. We will definately be puting you on our list to refer to others.

Used for HVAC, electrical and plumbing. Have had a number of recent issues with billing, communication and affordable service. Prices used to be competitive. Now seem higher than other service providers in my area. Have used this company for many years. Disappointed to see the service quality fade as the company has grown but not surprised. Tried to make contact with someone at the company to discuss issues but they did not return my call.

The service and professionalism of Hansen’s is by far the Best I have experienced as a homeowner! Everyone I met, or spoke to was knowledgeable, courteous, and they followed up after the sale and I installation of my HVAC system!