Baldwin Heating & Cooling

The company was very responsive and flexible to my situation. Mr. Carmichael was able to diagnose and repair my system quickly and was extremely accommodating when I had to reschedule unexpectedly. My unit is back up and running and I would definitely reach out to them again.

Attempted to swap out a thermostat myself and blew a fuse plus fried the thermostat. Contacted Baldwin Heating & Cooling and was given a time window of 1 to 2 PM. 11:30 AM, Russel arrives and quickly corrects the problem. Excellent service and the cost wasn't bad at all! Very pleased with the service and would highly recommend to everyone.

Russell is an excellent five star technician. Russell knew almost instantaneously, even before we reached the outdoor unit after telling him the system was 7 years old, that the capacitor had died, what my AC problem was. After a quick check of the unit, he affirmed his diagnosis, got a part off his truck and installed in all in less than 15 minutes. I wrote him a check, and he was off to his next appointment. Great service by Russell and the office support staff.

To the leadership at Baldwin Air. I wanted you all to know John Nolan is an incredible technician who should be recognized. His dedication to myself and my family has surpassed any other technician out there. He deserves to be recognized by your company for his hard work and dedication to his customers. Because of him I am buying a whole new air system based on his recommendation. I highly recommend since he takes care of your customers you should take care of him. If it was up to me I would give him a raise for his commitment and dedication to your customers.
Robert Cunningham

Justin Cobb checked my AC, replaced the thermostat, and recommended and installed a UV light to kill all the mold growing in my unit. He texted his picture to me when he notified me he was on his way, which I very much appreciated. He was friendly and helpful, and explained what he was doing. Great service!

Anthony performed the general maintenance on our whole house generator in preparation for hurricane season. Very professional and thorough. He found an issue that would have limited its performance and immediately pursued resolving it so the generator will be ready if needed.

I contacted Baldwin Heating and Air late in the afternoon on Memorial Day. The receptionist, Tammy, was very helpful and efficient. She took the details of the problem and advised she would be able to provide assistance the same day. She also explained and offered the Shield protection program. She advised she would have her technician call me to let me know when he would arrive. Cody Mullis arrived on time and immediately began working. He quickly identified the issue and had the needed parts in his van. While he was here he checked the pressures and flushed the drain line. He inspected the filter and advised the type was correct for the system. Upon completion of the work, the home was appreciably cooler. Cody did an excellent job and provided prompt service. He advised he would have the office contact me for a full system inspection offered as part of the Shield Program. I was very pleased with the work and the kindness of both Cody and Tammy.

Baldwin Heating and Air has always been very friendly, helpful and professional. Our a/c went out on July 4th holiday and John Noland came out that day. He did extensive diagnostic and other tests. He is very, very knowledgeable. Really knows his stuff. He had to order a part and came back out to replace it.
John is a great ambassador for the company and really cares about his customers and I learned a lot from him.

Great service, they gave me a window for their arrival. He ended up being early, which was great! Russell was our technician. He was very professional diagnose the problem immediately we signed up for the maintenance agreement. I am pleased I chose Baldwin heating and cooling.

John, the repairman is super! He completed a thorough checkup of my system. It was obvious he likes his job In a very professional manner. I have never had any repairman so concerned about doing. Great job. He really knew what he was doing I give him a 12 out of 10 rating.