One Hour Air Conditioning & Heating of Jacksonville

Marc did a very good job checking out our Air Conditioning unit, both the condenser and the air handler.

Johan Medina was our technician today and did as good if not better than our last technician. Very pleased with his work and how he cleaned up after himself..Highly recommend One Hour Air Conditioning and Heating, purchased unit from them in 2014 and been totally satisfied.

Tried to charge me $950 for a new motor. Then advised me to buy whole new unit for thousands of dollars. Got someone else to come out and it was just the relay for less that $75 and everything running great.. I wouldn't take their advice on changing a light bulb.

Thursday (6/27) we called & advised them we needed someone to come out and detect where our leak was and also advised needed it fixed asap. They advised us they always arrive with a fully loaded truck and should be able to assist same day (this is why we chose them over other companies we called).

When the technician came out Thursday night he started looking for our leak, but then informed us he did not have enough nitrogen to detect the leak that day. He then charged us a 69$ service fee and advised us he would come back tomorrow between 12pm - 4pm to finish. This was very frustrating, I don't understand (A.) why you would come detect a leak without the proper supplies (B.) charge me to come out and not finish a task & (C.) why we were advised the company always came with fully stocked trucks.

Friday (6/28) one of us stayed home (in the heat) from work to wait on the technician that stated he would be here between 12pm-4pm. We don't hear anything during that timeframe and call ourselves during that to verify the technician will be out. We were advised he would be out soon. HOWEVER, that was not the case. The technician did not show up until 7:30pm. Therefore, one of us stayed home from work and sat in the heat from 12pm - 7:30pm for no reason. Once he arrived, he did the leak detection and advised he would not be able to fix it until Tuesday 7/2 because they are busy and booked. They also charged an additional $380. He also advised it would cost about $950 to fix (which it did).
I asked if there was anyway to get the work done sooner because we were mislead that they would provide fast service and get everything fixed asap when we called. . no-one mentioned anything about being booked. The technician stated no and said he would come on Tuesday around 8 or 9am.

Sunday (6/30) I tried to call several times to confirm our appointment (because we never received anything confirming it), but we were unsuccessful getting anyone on the phone. Their website says they have convenient 24/7 service, however, that did not prove to be true. Each time I tried to call it rang for 5 minutes then hung up one me.

Tuesday (7/2) 9:50 am (quoted 8 / 9amish). . no one is here to fix the a/c leak. At 9:55am we get a call from someone with the company that says "Hey, I saw you marked on our line, How can I help you?". We were confused and had to reexplain everything to this mysterious person. He said he would look into it. Later, he calls back and says our technician should be out to fix it today. AGAIN.... THIS IS A WORK DAY. One of us had to stay home. Around 2-2:15pm the technician finally shows up to fix the A/C leak.

Side note 1: During the entire time I attempted to speak to a manager, but was unsuccessful. I called Friday night (once) , Monday (2x) , & Tuesday (2x) to try to speak with a manager. Each representative told me they would reach out to the Jacksonville location and have a manager call me back (I also asked the technician in person if he would please have a manager call me). Well, it is Monday 7/8 and I still never received a call from a manager.

Side note 2: according to their website, it states they have an on time guarantee. It specifically states: "We're always on time, or you don't pay a DIME for our service". That is false, we mentioned that to the technician and over the phone to the call center representatives after our terrible service and both acted like that was something they never heard of. Highly unprofessional. The technician did knocked off a few $100 from our bill for the leak detection that wasn't completed the first time, but the "on time guarantee" online was ignored. I never wanted the "don't pay a dime for our service" part. However, a SIMPLE APOLOGY, call back, and accountability from the company would've been nice.

Omg! Our technician Greg Wheeler was phenomenal! Amazing guy and very professional. Not only did he resolve our AC issues, but educated me about proper maintenance. Highly highly highly recommended! Will be referring this company to EVERYBODY!

Brandon was a great technician! Very polite and did quality work.
I was disappointed that my appointment window was 12-4 and they showed up after 5pm. The slogan is “if they’re not on time, you don’t pay a dime.” They do not honor that. Just a heads up.

The service tech was very informative polite, and helpful in answering my questions. He explained everything he was doing and what he was doing it. Tell me what to watch for in case the problems should arise again. He’s very friendly and pleasant. That’s why I use One Hours Bros.

Great company! I had a regular cleaning done before selling my house per the buyers request and upon re-inspection the buyers weren’t happy with the results. Spoke to the manager and they came BACK out the next morning to make it right at no charge and help us close a few hours later! These guys were life savers! Would definitely use again!! Thank you!

The technician, Johan, did the most thorough annual servicing of our heat pumps that we ever had. He took care of all necessary items without trying to sell something that I don't need. I really appreciated his work, and would be happy to have him service my machines in the future.

Most tech are very good. If you get Josh send him away. I was going to schedule ductwork with him then changed my mind. He refused to return my deposit, $900. I have tried to call, can't get anyone to return my calls. Gave up when C19 arrived.

One hour did amazing when they came out Gerald and his partner were very informative and helpful. They informed me all about my unit and how I need a new but they are trying to help now with getting an actual unit and new ducts and why I need it. Now to see how their prices are. :) I’ll be back!!