One Hour Air Conditioning & Heating of Jacksonville

We were disappointed that to solve a programing problem the suggested solution was to replace the thermostat completely. A thermostat that your company installed to begin w. A simple maintance on the ac was preformed so that Something was done but the problem is still there. We are going to have to Google and search to find out what was done and how to fix it. I would suggest you have at least 1 Tech person who understands how your new fancy thermostats work. And next time I will refuse the bs maintenance. If the problem I have can't be fixed by who you send you won't be getting paid for a service I didn't call about. Also that was what my husband said "well ok you can do that" because the guy didn't seem to want to talk to a woman and truely couldn't understand the problem I was explaining to him. It's a programing problem not a physical one. But as I will no longer be home during the day...I no longer care. If the ac isn't running fine. Money saved.

Devonte arrived at our home Sunday evening on time and professional admitted the issue was more than he could handle... Monday morning they send their "top" technician Derrick...he proceeds to tell me that my 4 year old Carrier unit is completely shot and rebuild of the inside unit was needed or a new Goodman unit (contractor grade garbage) for $10,000 was the best option for this situation.... I declined the new unit and opted for the $1,300 repair he said he would be back that evening they tried pushing it to Thursday so I called another company.
I had two companies come in behind this "top" technician and come to find out he dismantled my AHU for no reason what so ever tried selling me parts I didn't need basically tried to con us I've been waiting for 3 days for 4 different supervisors to contact me and of course nothing!
The problem was a transformer $225.00 and my A/C was up and running... thank you Southern Point Heating and Air for cleaning up One Hour's mess!

Amy was AMAZING! She was so thorough and explained everything to me and presented all of the options, with no pressure to make a decision right then. She urged me to take time to think through the options and really went above and beyond the entire time she was here. I would absolutely recommend One hour and Amy in particular to anyone looking for affordable and trustworthy services!

Gerald and Davante were amazing! They were very knowledgeable and informative. They were very nice and understood our frustrations. It was 95 today and they were able to diagnose and fix our problem within one hour of their arrival. There was a mixup with the call center and the technicians arrived later than scheduled, through no fault of their own, but the company compensated us. I would definitely use them again!

Devonte is the best! He worked hard to find my issue and help me resolve it. He is so polite and able to handle customer attitude with a smile. Give this man a raise!

Devonte was amazing. So professional and honest and knew what he was doing. I will definitely request him again in the future. Keep doing your thing man!

The technician was GREAT, Thank you Levi!! He was polite, in, and out in a timely manner. My issue comes with the office. Appointment was made on Thursday for a non-working A/C in Jacksonville, FL. Was not able to be seen till Saturday, ok understandable first hot day of the year but at least a time would be nice. Called again on Friday still can’t give a time, then again Saturday (day of appointment) a little after 8am can not get in touch with local number as I was on hold a little over 10 minutes waiting and phone line cuts off. Called back and reached someone but still could not provide the information. Tried a 3rd time at 1pm got a answering machine this time. A Daytona number calls after trying to chat online to get information and they couldn’t help. Once tech contacted me at almost 230pm all went well but ruined a whole Saturday waiting. Scheduler, Dispatcher, or Service call personnel needs some training on how to get this important information. Again the technician was amazing!

Mike T. was our service tech that came out this time. He was awesome and professional he changed a few parts and had it running within 2 hours. The last insisted that it wasn't worth fixing and was going to cost a lot more then it actually did, he was just trying to sell us a new unit. I will use these guys again as long as they keep sending Mike out. Thank you, Mike!!

Brandon was awesome. Very friendly. Explained everything that he was doing. Explained all of our options and got us the system and work that we needed! Went out of his way to make everything as easy as possible! Everyone we have had contact with at one hour air has been amazing will recommend to everyone.

Great service from start to finish. Customer service rep was very nice and seemed to really care that my system wasn't working. She put in my request for someone to come out... and at no time at all, Brandon came out and took care of the problem. He was friendly, informative and very professional. Took his time and made sure everything was in tip-top condition and that we understood what had happened and answered all our questions before he left. Gave a great in-service on products and services too. Extremely happy with service provided by Brandon and One Hour Heating and Air. Would definitely recommend to anyone for great service. Thanks so much!