One Hour Air Conditioning & Heating of Jacksonville

Brandon was our technician and he was awesome! Brandon was professional, personable, and knowledgeable. He explained everything he was doing, Explained different options for us to consider and left our system running perfectly. Thank you very much!! We will definitely call your company next time!

First of all, I received a text with a photo of my technician, Greg, which stated he was on his way so that I had a heads up and knew who to expect at my front door. Truly loved that. He was punctual, courteous, and discussed with me what problems I was having then got to work right away. He wore shoe covers while in my home which is always appreciated. Once he determined what the issue was, he took the time to explain it to me at length in terms I could understand and answered all my questions with patience and concern. He was not rushed and stayed until he felt I was completely satisfied with the way my AC unit was cooling and functioning. He was pleasant, kind, , knowledgeable, and professional. Couldn't ask for more from any technician that comes to my home for a repair or checkup.

I am very pleased with this company. I was able to make an appointment on the day I needed because my paycheck, I chose 10am-2pm they called right at 10am and said they were 15 minutes away. they both were really kind and fast they didn't waste anytime looking at the problem and telling me what was wrong and even gave me different options I could choose since it was going to be super expensive. In the end I decided I'm just going to have to get a new unit, but he even told me he could set up an appointment with his company for a free estimate to get a new one for me but I just cant afford it. I would definitely recommend this company again. the ads are correct!

Update... 12/17/20... So happy to have the monthly maintenance plan which provides me with semi-annual maintenance on the unit. After having years of issues with an old unit, it’s nice to have the piece of mind that my new unit continues to be in top shape. Herman the maintenance associate that worked on my unit was on time, very helpful and very respectful of my property, he adhered to Covid protocol and wore a mask the entire time he was on my property. As usual, I am very happy with the service!
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Update.... 6/2/20... today I had the pleasure of having Gerald stop by to Service the A/C unit for its semi annual maintenance. Gerald was very courteous, efficient and knowledgeable. I love how professional everyone from this company is, love how I get a picture and name of the technician prior to their visits as well as a call when they are on their way so I know exactly who and what time to expect someone by. After 8months I am still very happy with my new unit, it was definitely a good investment, specially here in FL where it’s 90+ degrees 98% of the year.

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9/ 2019...Johan that worked on my A/C unit was great, very helpful and informative. Made sure to give me all my options, answer all my questions and worked very efficiently. Very happy I picked 1hr Bros, would definitely recommend to my friends.

9/2019..Jackie that came by next day to give me a quote for a unit replacement was very professional, knowledgeable and patient with me, he answered all my questions and makes sure I knew what my options were. Definitely a pleasure doing business with this company.

On 9/24/19, Sal and his assistant came and installed my new units. Sal was very professional, he made sure to keep me informed every step of the way and ask me questions regarding my A/C needs to ensure all the work was done to my satisfaction. Sal was also very knowledgeable, he was able to answer all my questions. The work took all day but the crew worked non stop to ensure I had a fully working unit, they also made sure to thoroughly clean up after they were done. I am very happy with the work they did.

Absolute outstanding service from start to finish. Joshua (sales/service), Joshua (OPS manager) & Matt, Dennis and Eunice (installation) were all professionals. After an initial issue with the equipment purchased (seems my home can’t really take a 4 ton unit), the team came back out and reassessed for 2x 2.5 ton units. The OPS manager came out twice during installation to make sure I was happy with what I ended up with (I was). Despite having to take back a 4 ton unit and go get 2 different units AND a full ducting replacement, Matt and his install team were done in less than 3 days. They worked as late as I’d let them and came in just as early the next day. ABSOLUTE professionals who I WILL use again and recommend to anyone looking without hesitation.

So I called One Hour Bros and scheduled a winter tune up. Before his arrival, the tech, Johan called and let me know he was on the way. I also received a text from “The Bros” that gave me his name and a picture of him. I thought that was really neat. So he shows up and is very polite, and services my system. He found a couple of things that may give me issues, took the time to explain exactly what he found and what I might expect to happen. He seemed very knowledgeable and was very professional. I will definitely use them again. Thanks Johan!

Good morning,

I had One Hour come out to diagnose and repair our AC system. Leon is the technicians name that came out. He is an amazing human being! What an incredible pleasure to speak with this gentleman. He is completely professional, knowledgeable, and a fantastic communicator! Leon's smile is infectious and his wisdom is unmatched by most. This technician is the person who you want to come to your house or business for your AC needs.

The technician Gregg was great to deal with. He called ahead of time and letting me know how long he'll take to get to my house. Very professional, did his job and when done he gave me some tips on how to keep my ac running good. My family and I will definitely use them again on servicing our ac next time! Thanks to Gregg and his team!

I have used them a few times now, the technician is fabulous. He is extremely knowledgeable and is willing to explain and help me to understand what is wrong and what the plan would be to fix the problem. He has never made me feel like I was being taken advantage of financially. I have only used this company in the past and I will only use them in the future. I am extremely pleased every time and I 💯 percent would recommend them to anyone for there AC or ducting needs. Thank you for being such a great team (including dispatch) and helping me and my family get out of the hot Florida heat! Rated at a 20/10 😀

Did $1600 worth of work and my AC only worked for 5 days they said I need a new unit now