Monarch Home Services (Fresno)

We are Harry and Griselda Garvin. We both had the pleasure of meeting Noah Gonzalez for an A/C tune-up. Noah was professional in explaining to us what he was checking on our A/C system and what repairs would be needed. Noah had access to consult with a Supervisor over the phone when some aspect of a repair needed to be done or further explained or we needed clarification. He provided good service and was able to give us a fair price on our repair. He was also able to change out and upgrade my thermostat that I wanted changed. He provided a model that was newer and that was easier for me to read and make adjustments. Noah was attentive and was helpful in taking care of my problems and coming up with solutions that were agreeable. I appreciate his honesty, care and attention to detail. Thank you.
Sincerely,
Harry & Griselda Garvin

I called beforehand to make sure they worked with manufactor warranty since my unit is newer and it still covered parts I made sure they did and that's why I contracted them to come and evaluate. Then they get here and say no they will not work with them and "if I take the cost of the fan wold that make you happy" the manager Dave was rude and did not address that now they wanted me to pay over 1k the technician was nice but the company are scamers

I paid $199 upfront for them to come out and refill my refrigerant. I mentioned this multiple times when booking the appointment. Then a technical comes out and gets in my attic and pokes around - doesnt refill my refrigerant. My wife and dogs are sweating inside because it’s 105 degrees outside and 90 degrees inside the house.

Technician says he needs to bring in a specialist. Specialist comes 2.5 hours later and quotes me $11,000 dollars. That’s fine - but where’s my refrigerant so I can last the next couple days? “Specialist” says “that’s weird, maybe the first guy didn’t have any. I’ll call some people and see.” He calls people outside my house and then comes back 20 min later and says “oh, ethically and morally we can’t give you refrigerant because we don’t know how long it will last” but they still took my $199 dollars without doing anything.

Specialist calls some guy in Madera, his “former boss” apparently and quotes me 700 dollars to refill refrigerant. I literally had refrigerant refilled 4 years ago for 120 bucks. Why the 600 dollar increase I asked? He said “ oh you wouldn’t believe it - in 2021 alone it went up 18%”. So I’m supposed to believe it went up 682% since then?

This place is a total scam. They took my 200 dollars and did absolutely nothing. Im in the process of getting a refund - if they give it to me I will definitely take down this negative review - but they’ve had 2 hours to contact me since I submitted my official complaint and I’ve heard nothing so far.

I was highly disappointed with this company. They were aggressive. Perceived as dishonest. I can't be completely certain as the supervisor failed to call me back to address my concerns. They set up my install and pulled permits and I hadn't even signed a contract or seen an estimate. They refused to provide a written estimate and said I had to agree that day or that Costco wouldn't agree to the sale. It was a horrible experience. I went with a more legitimate company. Zero stars is more appropriate.

TL;DR Went to Costco. Costco uses Monarch for Lennox. Bought a Monarch brand HVAC system (ducts, condenser, evaporator, heat exchanger). Great warrantee (10 yr parts ,10 yr compressor, 20yr heat exchanger, 1 year labor, 3 years preventive maintenance) 4 day turnaround from purchase to install. 5.5 hour install. Very clean and professional. You don't have to go through Costco to use Monarch.

Monarch is the company contracted through Costco for HVAC services in the Central Valley from Bakersfield up to Merced extending out to SLO. They are the company that is used at the Lennox kiosk in the store. You don't have to go through Costco to use Monarch. The longest wait I had was getting the home inspection (3 weeks).

The home inspection was completed by Brent. Brent did a thorough inspection of my condenser (outside) unit, registers (vents), intakes, evaporator, heat exchanger (furnace), and delivery system (ducting). Having been a HVAC tech in a past life, I had an idea of what needed to be done, but I didn't have the tools or manpower. So, I was curious to see what Brent was going to say and/or upsell since I had already conducted my own inspection.

I was pleasantly surprised that Brent hit all the major areas and took pictures of the areas that I missed. My HVAC system was over 20 years old. My ducting had holes in it from other techs (electricians, cable techs, solar, whoever was in the attic) that got a little hot and created their own vent but didn't patch it up. Not only that, but there were parts where the ducts had pulled away from the joints, so there were plenty of inefficiencies. I wasn't getting between 25%-35% of the air that was supposed to be delivered to the inside of my home. Instead, I was cooling/heating my attic.

When we went over the cost of a new unit, I was really surprised that Monarch's own brand was much more affordable. It's not some foreign made product, but an American made product with a great warrantee:
- AC: 10 year parts and 10 year compressor
- Heat: 10 year parts and 20 year heat exchanger
- All: 1 year labor, plus 3 years maintenance

I decided to purchase the system that day.

The system I purchased improved my unit's efficiency from a 5 ton 10 SEER to a 5 ton 16 SEER which should save me about 38% in energy costs.

Install occurred 4 days after inspection and purchase. Install began at 7:15 AM and was completed at 12:45 PM. A total of 8 techs worked on my install. Tarps were laid throughout the house and at least three people carried large items (two carry, one guide) to ensure no walls were hit or nothing else damaged.

After installation, airflow as noticeably better and operation of the system noticeably quieter. It remains to be seen how much more energy efficient the system will be.

The technician only took picture of the circulating pump in the attic, he just looked at our system, did not check thermostat and the outside unit. He did not turn on the unit to check out whether the unit was functioning efficiently. It was a waste of money and time! No maintenance service was done at all!

Travis was very personable & professional. I felt he did a thorough job & he also inspected my water heater.

Would not recommend this place to anyone. Heater went out Wednesday, called them and they said they'll be out Friday. Got a text saying that the tech will be there around 9:30-10:30 am so I got my brother in law to come stay at the house since my wife and I both work. My brother in law stayed until about 12:30pm because he had other things to take care of, 15 mins later the tech showed up on my doorbell camera (no text no nothing). Since there was no one there they had to dispatch someone to come out on Saturday since it's considered an emergency because of the cold weather. Tech checked my unit, parts and labor was about 1,000 dollars (no big deal considering I have children and we have no heat). Tech told me that the warehouse was closed and he won't know if they have the parts I need until Monday. Monday I get a call from the tech saying that they don't have the parts so he will next day air the parts. Tuesday comes and I planned to take a half day off so that I can be there when he comes. I called the office for an update, no update but she said she'll make sure someone calls me for an update. It's after 3pm, no call, no update and still no heat in winter. The saddest part is that we pay for the preferred customer membership.

The new management does a great job resolving issues that were not addressed previously and truly care about their existing customers. They listened to our concerns and issues we had since our unit was installed 2 ½ years ago and took it upon them to fix everything once and for all. We really like Travis as our preferred tech. He clearly explains what we need to do to maintain our unit running smoothly and avoid future issues. Also he makes sure he answers all of our questions and addresses our concerns before he leaves. Overall, we are very happy that someone finally listened to us and took the time to come to our home and do it personally. We feel pleased that everything got resolved and that they were very professional at addressing every little problem and even added extra years of warranty for our peace of mind.

It’s been 22 days Since they dispatch a technician to check my AC system they told me they had to order parts and they were on back order I called them three days in a row. They say they were gonna call me back and never do. I had a missed call from the technician yesterday I called the center back within an hour of the call. They said they were gonna call me back and never did. I am in dialysis patient and I have senior citizens in this house and even my children and at this point I’m frustrated that they keep Ignoring me . The south part is that I even paid a membership with them. Not happy at all with your service