Wolff Mechanical

Have had issues with this company when it comes to them showing up for appointments. Contacted them on several occasions with no resolution. Paid $225 for the comfort club service, and has been a nightmare. Made an appointment over 2 month back, because they said they had no openings till May 31st. Had the phone records that has the date of the call, and immediately put a reminder on it. When they didn't show, they claimed to have no appointment set. They told me they would contact me which they never did. The service of this company has definitely diminished over the years. Update: Talked to the GM, and was very kind and gave me the customer service that this company had from the beginning. Just wish all of his employee's learned from his example. Wish I could have spoke to him back in March. Thank you Josh for taken care of me.

Worst company I've ever dealt with. I've had nothing but problems since I had them install my HVAC units. Recently another one went bad. They quoted me ten man hours at $175 per hour to fix a leaking coil, and that was under warranty and after I paid for a service contract! And that didn't include the freon that they wanted over a grand for! Don't do business with these scammers. They do poor work, don't stand behind it, then give you the run around. Life is too short to deal with unprofessional businesses with dishonest and unethical employees. Edit: See you're lying again. I did respond to you, and told you I planned to leave a bad review. Unlike your company, I kept my word. This kind of casual dishonesty is why I've called your company unethical. And you quoted me 10 hours of labor on a part that generally takes 4-6 hours to fix, at a rate far above the industry standard. Also you also installed a mini split system that has never worked and you never fixed that either. Also you mounted my AC units so it is extremely difficult to change the filters, and the one near the bedroom is extremely noisy. You're company keeps offering to make things right, but then repeatedly quotes me over $3000 to repair one small unit that's only 6 years old and is still under warranty? Or is it, I can't believe anything you say. That's why I think your customer service is unprofessional. You smile and nod but then lie and smirk and you never take accountability for your mistakes. It's just a revolving door of phony concern. Your response is the perfect example of that.

We used Wolff Mechanical to install a new AC unit and some additional ducts on our commercial building. Wolff was very responsive and got us on the schedule quickly. They answered all of our questions over the phone and via email. The installation was done at a time to accommodate our schedule and was done very professionally. The cost of the work was also reasonable. We would proudly recommend Wolff Mechanical for any service you need and we plan to use them in the future.

Richard is always professional, knowledgeable, friendly, and kind. He gives you updates about the status of your system so you can prepare for bigger repairs if needed. The courtesy calls and texts are much appreciated, and I trust that Richard will not try to sell me something I do not need. I value his integrity and ability to fix anything that is wrong with my system. I appreciate Wolff Mechanical having such dependable and honest employees.

Richard did an excellent job of servicing our air conditioners, taking pictures & videos to show me the current state and provided 3 estimates regarding replacing the unit that has been on its last legs for years. Wolff has serviced our heating/air system for years, has always done an excellent job and I highly recommend them.

Customer focused with Great Service. They did my install five years ago. This year when the outdoor temp went up and my house did too, they had my system cooling (including a replacement of my condenser and coil) with in 24 hours of a Sunday night call.
Could ask for better service and follow up. Highly recommended for install, repair or service.

He reprogrammed one thermostat to switch automatically between heating and cooling. He was neat and professional, friendly and worked efficiently to complete the scheduled maintenance. It was helpful that he arrived in the early part of the 8 - 12 time slot and was done by 9 a.m. Wolff Mechanical has been a go to for me for over 20 years including new installs and redesign of duct work.

Wolff Mechanical is a wonderful company! We've been using them for our office HVAC services/repairs for years. They are very professional & responsive. All of their employees are always great workers and very polite. We highly recommend! + Angie is an A+ Coordinator, quick at responding and taking care of your requests!

I have used Wolff for many years - they have been terrific: very professional, friendly, and knowledgeable. Their guys always arrive right on schedule for my biannual summer/winter checkups, and they do all their work efficiently - several have gone above and beyond when I needed help with things like changing air conditioner filters or providing advice -- and they follow up quickly with any queries. I cannot say enough good things about them.

If you’re wondering, yes, call Wolff. You will be glad you did. Brandon completed their seasonal maintenance service today—so needed in the summer in Arizona—and, as usual, went above and beyond, finding and fixing an unusual sound, changing the filters and lights, adjusting trays, and testing the return and supply air volumes and room temps. He reviewed his findings and the working of the system, which was appreciated. He also explained the open-the-doors concept that benefits cooling the whole house (yeah, it makes a big difference). Before he left, he added some notes on things to check during their winter service. It’s such a good feeling to know that our HVAC, such an important part of desert living, is in good hands. BTW, Brandon also talked about some new split-level units Wolff installs and services in addition to the traditional HVAC. Who knew? Amazing new tech that is super energy efficient. The future is here. That’s a bit of a tangent, but yes, call Wolff. Have been using them for years. Good work. Good folks.