Wolff Mechanical

I've worked with Wolff Mechanical for the past couple years. They're service crews are professional and do good work. Their sales staff (specifically Tom Allan) are great. They add value to our projects by being an active participant throughout the pre-construction period. With scope, cost and logistic alignment, we're positioned to meet client expectations.

Had my annual service today, and as always, since my new unit was installed 4 years ago, everything was fantastic. The tech, Andre, called with a prompt arrival time. He was personal, professional, and communicative. Highly recommend Wolff!

Amazing people and quality work. James and Emily really saved me from a tough spot.

Background:

I came home on Thursday to find my AC unit was pumping hot air into the house. Doing the turn it off / turn it back on trick didn't fully work as instead the motor for pumping the air into the house stopped working. I got in contact with them ASAP as I could tell this wasn't normal and they came over at 9pm to take a look (after finishing their other service calls for the day). When they arrived they identified the issue and we were set to get the replacement motor the next day.

Unfortunately, the fun didn't stop there and Friday morning I received a text from a tenant highlighting their AC didn't work either. Now I'm facing 2 AC units that aren't working. My rental property has a service contract with a different company (this happened before I met James and Emily). Oddly enough I had them scheduled to visit on Monday and called to move that up to today (Friday). I took off work to meet the other company's AC guy at the rental who informed me my compressor was shot and the R22 coolant is going to no longer be manufactured etc etc, and wanted to charge me $4,400 to replace the compressor OR $8,800 for a new AC. I informed this other AC repair guy that I was going to do my work through James - especially if I was going to replace the unit.

Resolution:

James and his team show up at my rental unit (having already been in contact with me for the replacement motor at my current home). He spent around an hour to two hours on the unit, replaces a few parts and my AC unit is back up and running with no issues. He also fixed a few other things (like the insulation which was blocking half of the internal coils). Post fixing my rental he goes to my current home and replaces the motor. Had I continued with my old AC service company I would have been charged excessively for a new AC unit at my rental that I didn't need.

I'm very thankful for James and Emily for their honesty and integrity as we looked at the situation I was facing and figuring out the best solution. Absolutely trustworthy and will be getting more of my business in the future.

Have used Wolff Mechanical for all our A/C needs at multiple homes for well over 10 years. Always great! Very reliable. We always recommend them whenever anyone asks.

The blower motor in my air handler went out at the worst possible time - August, right in the middle of 115 degree temps. Another company, which I have used for a decade (and have a yearly service contract with), came out and told me it would be 4 weeks until they could get the motor from the supplier. After hearing (and accepting) that bad news, I called Wolff Mechanical to see if they could do any better. Wolff found the motor at their supplier and after a few days of transit, they were able to fix my air handler. From the beginning, Wolff was great to work with - especially Andre and Linda. They came out the same day to confirm the motor they found was indeed the one I needed and they also confirmed I only needed the motor and not also the wheel which the other company suggested. I absolutely recommend Wolff!

My service technician from Wolff Mechanical was Brandon Dubose. I have used him on multiple occasions and he has always been terrific. He communicates very effectively, is always prompt, and does a great job for us. Most recently, he and his team installed a completely new system for us as ours was original equipment that came with the house. We are very pleased with the new system and especially pleased with the Nexia remote operating APP he put on my phone so I can control the entire system wherever I am, including out-of-state. I highly recommend both Wolff Mechanical and Brandon Dubose. Jim Johannesen

Andre was courteous and friendly, he did the maintenance as needed. And advised of possible future issues, as well as informing us that our contract is good thru August. That the company will contact us when it's time to renew.

Excellent installment a few years ago. The issue today was a technology issue that developed. Brandon was smart enough to quickly solve it and even recommend next steps to permanently solve it. They came quickly on a Saturday, called ahead, showed up when they said, and solved the issue fast.

Andre is an excellent technician. He has been servicing our home for several years and does an outstanding job, and more importantly we trust him completely.He takes his time and explains things to us making sure we understand what he's saying. We appreciate him coming and working on our four units.

Been using Wolff Mechanical for many years. Honest and reliable service. Andre did a great job. Will definitely request him for our next service.